Thayer Hotellit

”The hotel seems very new. It was clean. The staff was friendly and helpful. I had stayed in a king suite which was very roomy. I would stay here again”

”Very clean room! Bedding was white, clean and comfortable.”

”The room temp was very nice and the breakfast had a good variety to pick from! The staff was really nice and they have a very pretty pool!”

”It was a great choice the drinks and food were a plus. I did notice some staff helped some more than others, I observed some picking up plates from tables and I am disabled and no one offered any assistance. It was very obvious. I also was patiently waiting for food to be replenished and when finally gave up it suddenly appeared! Coincidence maybe? Maybe extent bar hours out an hour or more, it felt rushed. ”

”Many little ants in our room after opening a soda”

”Should not be allowed to carry the Hilton brand name. Absolutely filthy and property is in dismal condition. ”

”Good location if you want to be in the westside of Springfield; good hot breakfast; friendly, helpful staff; Clean. Drinks and food reception in the pm. Did not use other amenities like gym and pool.”

”Good stay.”

”Decor around the property and rooms are very outdated, but everything is clean and smells somewhat fresh. The rooms are clean, beds are ok, bathrooms clean and the price is a good value with Blackburn College and the town just a few minutes away.”

”Not enough handicap parking. Never an open spot. Receptionist not very friendly. We stayed for 2 nights and were given only 2 wash cloths. Upon returning for the second night, housekeeping had not touched our room. No clean towels, trash was full. Called for towels and they brought some up. States they only clean rooms every other day. Hair dryer broken and kept falling off the wall. As much as we paid for the room I would expect better service. Will not use Hilton again in the future.”

”All HIEX are about the same. I loved the spacious rooms & the bed was comfortable. The carpets were rather dirty—at least that’s what the bottom of y feet showed.”

”Clean, friendly, helpful, very good breakfast.”

”The staff was very friendly and my room was nice. The hotel was quiet for being very busy, which was nice. The heater in my room was not working properly. There was an electrical burning smell when I turned it on, which was strange. I tried the regular fan setting and it seemed to work fine. The breakfast selection was lacking and the hot food was not great. This was surprising since I've had really good experiences at Country Inn and Suites locations. ”

”No continental breakfast”

”On my visit third week of April is was 80+ degrees outside. I checked in shortly after 9pm and went to my assigned room - it was overly warm so I immediately checked the thermostat to make sure it was working. It was set at 68 degrees, but the room was 77 degrees. I grabbed my things and went back to the front desk to report that the HVAC was broken in that room and could they reassign me. They promptly did so and upgraded me to a suite. I went to that room and faced the same problem, realizing...

”Breakfast was basic but good. Rooms clean and huge. Wish it had a hot tub but overall super great property. Close to lots of food as well. ”

”Historic old building with no staff after 9 Room very dated and small”

”The room is clean, but the exterior is under construction”