Chalet't – Trowbridge

”Don’t book. They will not honor your booking at property. They will ask you to pay again and get a refund from Expedia. Whole experience was horrific and would never ever stay here again. Also the hotel services and staff are an absolute zero”

”I wanted to know if they could give me a room with a shower tray. No reply. I needed to cancel due to illness and then neither I could get hold of them. As a result I had to pay for a hotel I could not use. Expedia were unable to sort out this issue. Such poor communication means I will not use this hotel ever. I also am disappointed Expedia could not get the hotel to agree to basic customer service like being responsive to customer enquiries”

”Everything was perfect! La Casetta is immaculately clean, private, and comfortable. The hosts live right next door, and are very kind and thoughtful. They set up a table and chairs so I could enjoy the beautiful garden, and brought me tiramisu my last evening. I look forward to staying here again. ”

”Excellent quite property with first rate modern amenities but with old historic feel from the hard work by the owners to bring back a luxurious comfortable English Manor House feel. I will be returning in the future and enjoy the place. All the details gave me the best night sleep that I can remember.”

”This place was in the most adorable town and made you feel connected to it. The hosts were phenomenal and if you’re lucky you might get a homemade chocolate cake while you’re there.”

”We were not told there would be a wedding in progress so the music was quite loud until 11pm. There was no option for early takeaway breakfast at 8am, and no option for room only. The restaurant still set up for wedding, with chairs stacked up.The female staff in the restaurant were very nice and the food excellent, something a bit different. Our shower head kept falling down & the toilet flush handle broken. The room was spotlessly clean.”