Vastaanotto

Arvostelut: Road Lodge Umhlanga Ridge

1 out of 5
Road Lodge Umhlanga Ridge
Cnr Meidgate and Hospital Road, Umhlanga Ridge, Umhlanga, KwaZulu-Natal

Arvostelut

8,0

Erittäin hyvä

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Arvosana 4 - Huono. 42 kautta 824 arvostelua" "
Arvosana 2 - Hirveä. 46 kautta 824 arvostelua" "

8,2/10

Siisteys

8,0/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We come to visit family in The Midlands twice a year from Australia. We needed a place close to Durban Airport close to the N2 to make it easy to find at night. This hotel is tidy friendly and clean and very well placed. The position next to the mall is ideal for air conditioned walking after an early rise due to jet lag. The rooms are small but for the money it great value for our purposes. We wil use this hotel again.
Yöpyi 1 yön maaliskuussa 2024
Road Lodge Umhlanga Team vastasi 7.4.2024
Dear valued guest,We appreciate you taking the time to complete our online survey. Your feedback is important to us.We are delighted to learn that your stay was satisfactory and that our hotel’s strategic location added to the quality of your visit. It pleases us to also know that our cleanliness and friendly environment made your stay comfortable.What we strive to provide is value-for-money services, and your acknowledgement validates our efforts. We're glad you found them adequate for your needs. Our location offers the convenience of nearby eateries and shopping, and it is wonderful to hear that those amenities added to the enjoyment of your visit.Your kind words about using our hotel again are greatly appreciated, and we promise to continue our commitment to providing excellent service. Our goal is to make every experience memorable and enjoyable for our guests.

6/10 OK

Lee

Hyvää: Henkilökunta ja palvelu
Yöpyi 2 yötä maaliskuussa 2024
Management vastasi 13.3.2024
Dear valued guestThank you for choosing Road Lodge umhlanga we are looking forward to welcome you againKind regardsManagement

6/10 OK

Tsepo

Yöpyi 1 yön helmikuussa 2024
Road Lodge Umhlanga Management Team vastasi 18.2.2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

4/10 Huono

Mandisa

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Reception overnight staff was unfriendly rooms are too small
Yöpyi 1 yön tammikuussa 2024
Road Lodge Umhlanga Management Team vastasi 18.2.2024
We apologize for any inconvenience you experienced during your stay. Our team strives to provide a welcoming and friendly service, so we're sorry to hear this wasn't your experience. Regarding the room size, unfortunately, our hotel structure does not allow us to have larger rooms. But we have options for bigger rooms at our sister hotels such as Town Lodge Umhlanga or City Lodge Hotel Umhlanga Ridge.

10/10 Loistava

Keoagile

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Road Lodge Umhlanga Management Team vastasi 18.2.2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Most pleasant and friendly service received ..very neat and tidy
Yöpyi 1 yön tammikuussa 2024
Road Lodge Umhlanga Management Team vastasi 18.2.2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Loistava

ADV S X NYANGIWE

Yöpyi 1 yön tammikuussa 2024
Road Lodge Umhlanga Management Team vastasi 18.1.2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Loistava

Azaria

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä lokakuussa 2023
Road Lodge Umhlanga Management Team vastasi 18.1.2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 OK

Rashida Bibi

Yöpyi 1 yön tammikuussa 2024
Road Lodge Umhlanga Management Team vastasi 18.1.2024
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys ja huoneen mukavuus
Good
We had a good stay & experience, the location is great. Check in could have been more convenient than what we experienced, sometimes the old fashioned way is best but overall we had a good stay.
Yöpyi 1 yön joulukuussa 2023
Road Lodge Umhlanga Management Team vastasi 12.1.2024
Thank you for taking the time to share your experience with us. We are glad to hear that you had a good stay and enjoyed our location. We appreciate your feedback concerning the check-in process. It is through insights like yours that we are able to refine our services to better suit the needs of our guests. We strive to maintain a balance between implementing modern conveniences and preserving the charm of the traditional ways. Rest assured, your comments have been noted and will be considered as we continue to improve our services. Once again, thank you for your feedback. It is much appreciated.

10/10 Loistava

Jayasagaran

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä joulukuussa 2023
Road Lodge Umhlanga Management Team vastasi 12.1.2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Loistava

Kelly

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Road Lodge Umhlanga Management Team vastasi 12.1.2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Loistava

Musthura

Yöpyi 1 yön tammikuussa 2024
Road Lodge Umhlanga Management Team vastasi 12.1.2024
We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

10/10 Loistava

Zunaid

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä joulukuussa 2023
Road Lodge Umhlanga Management Team vastasi 3.1.2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

6/10 OK

charlene

Matkusti ryhmän kanssa
Thank you it was fine. The TV connection was very poor only 4 channels.
Yöpyi 3 yötä joulukuussa 2023
Road Lodge Umhlanga Management Team vastasi 18.2.2024
Thank you for taking the time to share your feedback with us. We are genuinely sorry to hear you did not enjoy your recent stay due to the limited TV channels. We will make sure to look into this matter and improve our services.

10/10 Loistava

Ntobeko

Yöpyi 1 yön joulukuussa 2023
Road Lodge Umhlanga Management Team vastasi 3.1.2024
Thank you for kindly completing our online survey.We were very pleased to note that you rated us so highly and will continue with our commitment to kindness and service excellence. We look forward to welcoming you as our guest to our hotels again soon.

8/10 Hyvä

Elisha

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Generator from the mall across the car park made us fail to sleep properly on all the days we were booked in.
Yöpyi 6 yötä joulukuussa 2023
Management vastasi 19.12.2023
Good dayThank you for your feedback it is unfortunate that you were disturbed by the generator due to loadsheding We grateful that you choose Road Lodge Umhlanga Ridge Kind regards Management

10/10 Loistava

Richard

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Thank you Road Lodge, Umhlanga
A really decent hotel & the staff are super efficient & friendly. What really surprised me was the meal offering ~ & it was superb! The City Lodge Group is certainly the best & i continue to support them, whenever i travel. Thank you
Yöpyi 1 yön joulukuussa 2023
Management vastasi 18.12.2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Warm regards Management

10/10 Loistava

Sandile

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
the stay was a very good comfortable experience and it is in a convenient location just literally a footstep away from gateway mall. I personally think the price should be higher.
Yöpyi 2 yötä joulukuussa 2023
Management vastasi 18.12.2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Warm regards Management

6/10 OK

Levert

Hyvää: Siisteys ja huoneen mukavuus
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön joulukuussa 2023
Management vastasi 17.12.2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

8/10 Hyvä

Archibald

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 8 yötä marraskuussa 2023
Management vastasi 13.12.2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Kind regardsManagement

6/10 OK

Neresha

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu
Price for the stay was great Staff was rude most of the time Great location Free onsite parking Buffet breakfast avail at a surcharge Rooms small and cramped
Yöpyi 2 yötä joulukuussa 2023
Road Lodge Umhlanga Management vastasi 3.1.2024
We appreciate you taking the time to share your experience about your recent stay with us. We are delighted to know that you found the price for your stay to be great and that you enjoyed our prime location and complimentary onsite parking amenities.However, I must extend my sincerest apologies for the rudeness you experienced from our staff and the cramped state of the rooms. We deeply regret any inconvenience that triggered and assure you that this is not typical of our establishment's hospitality.We genuinely hope you would give us another chance to rectify our mishaps and to prove to you that we are committed to delivering a superior guest experience.Thank you once again for your feedback, it gives us the chance to rectify our weaknesses and to grow.

4/10 Huono

A

Hyvää: Siisteys
Huonoa: Henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Management vastasi 13.12.2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

8/10 Hyvä

Bongmusa

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä marraskuussa 2023
Management vastasi 13.12.2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

8/10 Hyvä

Kumesh

Yöpyi 1 yön joulukuussa 2023
Management vastasi 13.12.2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

10/10 Loistava

Gareth

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelley
Yöpyi 1 yön marraskuussa 2023
Management vastasi 13.12.2023
Dear valued guestThank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel RegardsManagement

2/10 Hirveä

Abdool

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön marraskuussa 2023
Road Lodge Umhlanga Management Team vastasi 3.1.2024
We regret to learn that you have given us such a low rating. We would have appreciated for you to provide us with more specific details regarding your experience. This will greatly assist us in understanding the areas where we may have fallen short, allowing us to learn from our mistakes and improve our services moving forward.Thank you for taking the time to share your feedback. We genuinely value your opinion and are committed to providing you with an exceptional customer experience. Please know that your satisfaction is of utmost importance to us.

10/10 Loistava

Sne

Yöpyi 1 yön marraskuussa 2023
Management vastasi 17.12.2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

6/10 OK

Patrick

Yöpyi 1 yön marraskuussa 2023
Management vastasi 17.12.2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

10/10 Loistava

Asma

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
*
Yöpyi 1 yön marraskuussa 2023
Road Lodge Umhlanga Management vastasi 29.11.2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

8/10 Hyvä

Chandrika

Hyvää: Siisteys
Yöpyi 1 yön marraskuussa 2023
Ma vastasi 17.12.2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

10/10 Loistava

Corinna

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked the location, the friendliness of the staff, the cleanliness of the room and the comfortable bed. It is close to all dining options of the shopping mall. We loved our stay there and would like to come back.
Yöpyi 1 yön marraskuussa 2023
Management vastasi 26.11.2023
Dear valued guest Thank you for choosing Road Lodge Umhlanga Ridge we are looking forward to welcome you again in our hotel Best regards Management

2/10 Hirveä

Siyanda

Yöpyi 1 yön marraskuussa 2023
Road Lodge Umhlanga Management vastasi 3.1.2024
We regret to learn that you have given us such a low rating. We would have appreciated for you to provide us with more specific details regarding your experience. This will greatly assist us in understanding the areas where we may have fallen short, allowing us to learn from our mistakes and improve our services moving forward.Thank you for taking the time to share your feedback. We genuinely value your opinion and are committed to providing you with an exceptional customer experience. Please know that your satisfaction is of utmost importance to us.

10/10 Loistava

Matlodi

Yöpyi 1 yön marraskuussa 2023
Road Lodge Umhlanga Management vastasi 22.11.2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Loistava

Kelly

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Mbongeni vastasi 18.11.2023
Hello Kelly, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

2/10 Hirveä

Chris

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Below expectation
Yöpyi 1 yön marraskuussa 2023
Road Lodge Umhlanga Management vastasi 21.11.2023
Dear Chris,We would like to express our gratitude for taking the time to provide us with your valuable feedback. We sincerely apologize for not meeting your expectations and we are truly disappointed to hear about your experience.Your feedback is essential to us, as it helps us identify areas where we can improve our services. Your input is highly valued, and we assure you that we are taking your concerns seriously.Once again, thank you for bringing this matter to our attention. We greatly appreciate your honesty and hope to have the opportunity to serve you better in the future.

10/10 Loistava

Chulumani

Yöpyi 3 yötä marraskuussa 2023
Mbongeni vastasi 18.11.2023
Hello Chulumani, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

10/10 Loistava

ALBERTO

Yöpyi 2 yötä marraskuussa 2023
Mbongeni vastasi 18.11.2023
Hello Alberto,thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

6/10 OK

Michael John

Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön marraskuussa 2023
Road Lodge Umhlanga Management vastasi 21.11.2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Loistava

Melanie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Very pleasant stay, thank you
Yöpyi 2 yötä marraskuussa 2023
Mbongeni vastasi 18.11.2023
Hello Melanie, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 Hyvä

Solomon

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä marraskuussa 2023
Road Lodge Umhlanga Management vastasi 21.11.2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Loistava

Ashina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Grateful and pleasant
Really enjoyed my stay, and a huge thank you to the manager for assisting in entertaining my toddler whilst i was having my breakfast. That for me was excellent service.
Yöpyi 1 yön lokakuussa 2023
Mbongeni vastasi 18.11.2023
Hello Ashina, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 Hyvä

Fernando

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Road Lodge Umhlanga Management vastasi 21.11.2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Loistava

DEEVASHNA

Yöpyi 1 yön lokakuussa 2023
Mbongeni vastasi 18.11.2023
Hello Devashna, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 Hyvä

Mandlonke

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä lokakuussa 2023
Road Lodge Umhlanga Management vastasi 21.11.2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

6/10 OK

Ronelle

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Road Lodge Umhlanga Management vastasi 21.11.2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Loistava

GLADSTONE

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön lokakuussa 2023
Mbongeni vastasi 18.11.2023
Hello Gladstone, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 4 yötä lokakuussa 2023
Road Lodge Umhlanga Management vastasi 21.11.2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.

10/10 Loistava

Phetang

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
So good
Yöpyi 4 yötä syyskuussa 2023
Mbongeni vastasi 18.11.2023
Hello Phetang, thank you for sharing your experience with us. We really appreciate your feedback and we are delighted to know you enjoyed our services Hope to see you soon.

10/10 Loistava

Khulekani

Yöpyi 1 yön syyskuussa 2023
Road Lodge Umhlanga Management vastasi 21.11.2023
Thank you for staying with us. We are pleased that you enjoyed your stay and hope to welcome you as our guest again soon.