Perhehotellit - Upolu, Samoa

”Comfortable pillows and robes in the room. The flooring looks nice but it gets very slippery when the air con is turned off. It's also very cold when the air con is on so a pair of slippers would be nice. There was no conditioner in the room but it was brought when I requested it. Only two instant coffee bags were brought and that was not really enough so I bought my own instant coffee. Upon arrival 4 600ml bottles of water were brought into the room and more arrived later during the stay so it...

”Excellent customer services from staff and location of the hotel was great to where we wanted to go!”

”Ihan ok hotelli,mutta vaatisi managerilta hiukan jämäkämpää otetta ja pientä upgradausta. Saisi tosi kivan paikan jos fasiliteetit olisi kunnossa ja palveluita olisi mitä luvattu. Henkilökunta ystävällistä ja palvelivat hyvin.”

”Hotelli oli hyvä ja henkilökunta ystävällistä. Hotellilta sai myös hyvät retkipalvelut Alama nimiseltä mieheltä. Sijainti oli erinomainen noin 500m keskustasta. Hyvä aamupala ja myös muut ruuat. Tilavat huoneet.”

”On arrival I paid for our accommodation and was charged in Samoan Tala my booking was in NZD. When I checked my bank account the next day I found I had been charged substantially more than the amount confirmed in my booking. I raised the issue with reception and was told they would investigate. After receiving no response to a follow up email to reservations I eventually contacted the General Manager who resolved the issue promptly. Before our stay I was asked if we were celebrating a special...