I want to preface this review by saying that Laura the AGM/Director of Sales and Beaux the Assistant Manager were very nice and I do think they both did everything in their capacity to make up for my experience here at Comfort Suites, which is the reason they gained an extra star, however they were unable to give me results that I desired.
I stayed here for unofficial weekend, which took place Friday March 1, 2024-Sunday March 3, 2024. I was placed in room 225 and I contracted 3 itchy bites on my face, back and hand that I identified as bed bug bites.
I contacted the GM Fendi about my stay and I have yet to hear a response. I was told that this is busy time for the hotel which I’m sympathetic too however I now have three bites that are extremely itchy, I had to remove my fresh $120 quickweave in fear of bed bugs being in my hair, so that I could wash it, I also had to buy alcohol to spray on my belongings to make sure that I wasn’t bringing any bed bugs back home with me. Not to mention the emotional distress this had on my stay at the hotel and my travel back home. This was a huge inconvenience and today is Wednesday March 6, and I have yet to hear from any of the two GM’s who are the only ones who have the authority to give me back a refund for my stay.
I have now taken matters into my own hands to get my money back, so a response is no longer needed. I just want my fellow ILLINI and visitors to know that RM 225 has bed bugs and to BEWARE.