Kaikki näytetyt arvostelut ovat peräisin oikeilta asiakkailta. Vain meidän kauttamme majoituksen varanneet matkailijat voivat lähettää arvostelun. Tarkistamme arvostelut ohjeidemme mukaisesti ja julkaisemme kaikki arvostelut, niin positiiviset kuin negatiiviset.LisätietojaAvautuu uuteen ikkunaan
Arvosana 10 - Loistava. 532 kautta 1003 arvostelua" "
10–Loistava
532
Arvosana 8 - Hyvä. 310 kautta 1003 arvostelua" "
8–Hyvä
310
Arvosana 6 - OK. 76 kautta 1003 arvostelua" "
6–OK
76
Arvosana 4 - Huono. 48 kautta 1003 arvostelua" "
4–Huono
48
Arvosana 2 - Hirveä. 37 kautta 1003 arvostelua" "
2–Hirveä
37
8,8/10
Siisteys
9,2/10
Henkilökunta ja palvelu
8,2/10
Palvelut/mukavuudet
8,4/10
Majoituspaikan kunto ja tilat
8,4/10
Ympäristöystävällisyys
Arvostelut
8/10 Hyvä
evangelos
Matkusti ryhmän kanssa
22.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I liked that it was centrally located, lots of homeless and pretty noisy at night
evangelos
Yöpyi 8 yötä toukokuussa 2024
10/10 Loistava
Manisha
21.5.2024
Hyvää: Henkilökunta ja palvelu
Property is not clean and up to date.
Manisha
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 22.5.2024
Dear Manisha,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
6/10 OK
Manjeet
Liikematkailija
16.5.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
I Don’t want to judge anyone but you could smell piss everywhere on the streets. Not a very clean neighbourhood i would say. Rooms were ok with dated TV sets with useless preprogrammed menu which creates so much of inconvenience. I finally gave in and used my laptop for entertainment. Its 22nd century and at least a Chromecast or smart TV should be installed on all rooms.
Manjeet
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 18.5.2024
Dear Manjeet,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We are constantly working on improving our entertainment options; we apologize if there was any inconvenienced caused with our TV sets. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Best Regards,Bill ThompsonGeneral Manager
8/10 Hyvä
Julie
15.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Not too bad
Julie
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 18.5.2024
Dear Julie,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
8/10 Hyvä
Leigh
13.5.2024
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Leigh
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 18.5.2024
Dear Leigh,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Herb
Matkusti perheen kanssa
13.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was nice great location. Extra charges are high. I changed from 3 nights to 2 nights because of schedule change. Everything ok on the phone. Still paid for 3 nights to stay 2 nights
Herb
Yöpyi 3 yötä toukokuussa 2024
General Manager vastasi 18.5.2024
Dear Herb,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you appreciated our great location in downtown Vancouver. We apologize if there was any inconvenienced caused with the change of reservation and any additional charges. Please feel free to contact me if you would like to discuss further.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
guadalupe
Matkusti kumppanin kanssa
13.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I liked the size of the room and how walkable it was
guadalupe
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 18.5.2024
Dear Guadalupe,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious suites!Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
susan
Matkusti ryhmän kanssa
13.5.2024
Had a lovely time. Staff were very helpful and the room was lovely. Would stay here again
susan
Yöpyi 1 yön toukokuussa 2024
General Manager vastasi 18.5.2024
Dear Susan,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable rooms and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Jill
8.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Jill
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 14.5.2024
Dear Jill,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Paul
Matkusti pienten lasten kanssa
5.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The room is very spaces and make it suitable for large family of 4-5 people.
Paul
Yöpyi 6 yötä huhtikuussa 2024
General Manager vastasi 8.5.2024
Dear Paul,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our spacious family suites, ideal for family travel. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Gary
Matkusti kumppanin kanssa
4.5.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Convenient location. Staff very friendly and helpful.
Gary
Yöpyi 2 yötä toukokuussa 2024
General Manager vastasi 8.5.2024
Dear Gary,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our convenient location and friendly and helpful staff/ We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Ruslan
29.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Ruslan
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 22.5.2024
Dear Ruslan,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
2/10 Hirveä
Sharmas
Matkusti perheen kanssa, Liikematkailija
28.4.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
There were no water bottles provided and the TV not working. Whole night people shouting and making noise in corridor. Does not sound professional service
Sharmas
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 30.4.2024
Dear Sharmas,We appreciate you taking the time to write to us. We regret to read that we did not meet all your expectations during your stay. Please feel free to reach out to our front desk on your next stay who will be more than happy to assist you with any noise or TV related issues. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please don’t hesitate to contact me directly should you wish to discuss this further.Best regards,Bill Thompson General Manager
10/10 Loistava
Candy
26.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
One of my go tonplaces too stay
Candy
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 30.4.2024
Dear Candy,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
6/10 OK
Aron
26.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Aron
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 18.5.2024
Dear Aron,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay with us. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Nate
22.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nate
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 24.4.2024
Dear Nate,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
8/10 Hyvä
Will
22.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good central location, nice room, and helpful staff
Will
Yöpyi 4 yötä huhtikuussa 2024
General Manager vastasi 22.4.2024
Dear Will,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our central location in downtown Vancouver, nice rooms and helpful staff.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
4/10 Huono
Hayden
21.4.2024
Hayden
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 14.5.2024
Dear Hayden,We appreciate you taking the time to write to us. We regret to read that we did not meet your expectations during your stay with us but wish we had a few more details of what specifically you did not like when visiting us. Your business is very important to us and we value your feedback. By telling us what you liked and / or disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will visit our beautiful city again soon.Best Regards,Bill ThompsonGeneral Manager
8/10 Hyvä
michael
21.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Urine smell outside
michael
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 22.4.2024
Dear Michael,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants.Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Best Regards,Bill ThompsonGeneral Manager
4/10 Huono
Kai Feng, Calgary
20.4.2024
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Kai Feng
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 14.5.2024
Dear Kai,We appreciate you taking the time to write to us. We regret to read that we did not meet your expectations during your stay with us but wish we had a few more details of what specifically you did not like when visiting us. Your business is very important to us and we value your feedback. By telling us what you liked and / or disliked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will visit our beautiful city again soon.Best Regards,Bill ThompsonGeneral Manager
8/10 Hyvä
Rebecca
Matkusti perheen kanssa
19.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The location is excellent. It is close to everything, including shopping, dining, Skytrain and more. I would stay at this hotel again. The staff was helpful with questions, and we had great advice about where to shop. There is also a Nester's Grocery store nearby if you don't want to eat out for every meal.
Rebecca
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 22.4.2024
Dear Rebecca,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our excellent location in downtown Vancouver, close to shopping, dining, Skytrain and more! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
8/10 Hyvä
Joseph
16.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall good experience but the light coming thru the drapes in the Bedroom from the other external neighboring Buildings was disturbing and uncomfortable. Those could be thicker. thx
Joseph
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 22.4.2024
Dear Joseph,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! We regret to see that we did not meet all of your expectations during your stay. We will ensure that our housekeeping manager is kept informed about your experience. We are truly sorry for any inconvenience this may have caused you. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Oyedele
13.4.2024
Oyedele
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 14.4.2024
Dear Oyedele,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Lawrence
12.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
For being on a busy street in the Yaletown district the noise level is kinda high.
My room on the top floor had good window and balcony door gaskets that significantly lowered the noise. Beds & pillows were very comfortable. Good towels and water pressure.
Staff was VERY friendly and helpful…all shifts.
Lawrence
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 14.4.2024
Dear Lawrence,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites with balconies, convenient room amenities and our friendly and helpful staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
B.Melinda
11.4.2024
B.Melinda
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 8.5.2024
Dear B.Melinda,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Jocelyn
10.4.2024
Jocelyn
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 8.5.2024
Dear Jocelyn,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Abie, San Diego
Matkusti perheen kanssa
7.4.2024
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excelente opción para conocer Vancouver. El staff del hotel es
Muy amable y sus recomendaciones fantásticas. Muy bien ubicado aunque no la
Mejor zona está a minutos caminando de Buenos
Restaurantes, Tiendas y transportes. Para el precio vs calidad es muy buena opción especialmente si viajas en Familia !!!
Abie
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 15.4.2024
Dear Abie,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you and your family enjoyed your stay with us and you appreciated our central location in downtown Vancouver, close to city's attractions, shopping and restaurants and our friendly and knowledgeable staff.Thank you for choosing our hotel and we are very excited to welcome you and your family again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
8/10 Hyvä
Evelicia
7.4.2024
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
The hotel is great but the location is not that great even though it’s in downtown. For some reason the Granville st is where most of the homeless people gathered when I was walking around. Other than that, I will give the hotel 4stars
Evelicia
Yöpyi 3 yötä huhtikuussa 2024
General Manager vastasi 15.4.2024
Dear Evelicia,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We regret to see that we did not meet all of your expectations during your stay with us. Being located in the heart of the downtown Vancouver entertainment district, there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants.Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
6/10 OK
Daniel
6.4.2024
Room was always cleaned which was nice.
Area/street around the property is sketchy looking.
Gym was simple and nice.
Someone charged a meal to my room and the staff removed from my bill but also called me again after to make sure “again” that I didn’t charge meal. I was clear at check out that the meal charge was not mine and someone else made a mistake. So I didn’t appreciate the follow up phone call to be asked again.
Daniel
General Manager vastasi 15.4.2024
Dear Daniel,Thank you for your great feedback regarding your stay. We are delighted to hear you appreciated our comfortable rooms and convenient hotel amenities. We regret to see that we did not meet all of your expectations during your stay with us. We apologize if there was any inconvenience caused with the meal charges. We have kept our front desk department informed about your experience and we appreciate your feedback. Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
8/10 Hyvä
Christopher
6.4.2024
Hyvää: Siisteys ja henkilökunta ja palvelu
Christopher
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 9.4.2024
Dear Christopher,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
8/10 Hyvä
Tracey leanne
5.4.2024
Tracey leanne
Yöpyi 2 yötä huhtikuussa 2024
General Manager vastasi 30.4.2024
Dear Tracey Leanne,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us!Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Helen, CAMBRIDGE BAY
Matkusti kumppanin kanssa
5.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean, friendly and good service
Helen
Yöpyi 1 yön huhtikuussa 2024
General Manager vastasi 9.4.2024
Dear Helen,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites and our friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
8/10 Hyvä
Stuart
Matkusti kumppanin kanssa
2.4.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The location and the staff at this property were great. The beds were really comfortable and the rooms were big. We didn’t receive a VIP upgrade as they said that our room we booked already was an upgrade.
Stuart
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 4.4.2024
Dear Stuart,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable and spacious one-bedroom suites, our friendly staff and our central location in downtown Vancouver. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
2/10 Hirveä
Jordan
31.3.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Unreal will never be staying here again
Jordan
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 1.4.2024
Dear Jordan,We appreciate you taking the time to write to us. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Best regards,Bill Thompson General Manager
6/10 OK
Dwayne
31.3.2024
Dwayne
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 22.4.2024
Dear Dwayne,We appreciate you taking the time to write to us. We regret to see that we did not meet all your expectations during your stay. We wish we had a little more detail about your experience. Your business is very important to us and we value your feedback, which will help us to improve our overall guest experience in the future. Please feel free to reach out to me should you wish to further discuss.Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Lillia
Matkusti kumppanin kanssa
30.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Too many homeless around property. Pee on the street. Screaming and running.
Bed was very comfortable
Lillia
Yöpyi 3 yötä maaliskuussa 2024
General Manager vastasi 1.4.2024
Dear Lilia,Thank you for your feedback regarding your stay. We are delighted to hear you appreciated our comfortable beds. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Majority of our guests commend us for our close proximity to the city's shopping, attractions and restaurants.Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver.Best Regards,Bill ThompsonGeneral Manager
6/10 OK
Ray
Matkusti perheen kanssa
26.3.2024
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
We were at the hotel around 1:30 and had hoped for early check in. Totally understood that the room was not ready but requested a contact to advise when available. No call. Came back to hotel at 3:45 and other than a short apology found this disappointing. Otherwise enjoyed our stay.
Ray
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 27.3.2024
Dear Ray,Thank you for your feedback regarding your stay. We regret to see that we did not meet all of your expectations during your stay in terms of a check in process. I would like to apologize for the inconvenience you experienced and would like to assure you that we have worked with our front desk team to avoid any reoccurrences. I am also truly sorry that this was not handled properly and I have discussed this with the team who all join me in apologizing for this lapse in service. This is not the level of service we pride ourselves upon and would very much appreciate the opportunity to make this up to you in the future. We all look forward to hopefully welcoming you back to the Chateau Granville in the near future and to hopefully exceed your expectations.Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Claudia, Whistler
Matkusti lemmikkien kanssa, Matkusti pienten lasten kanssa
25.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great staff service, our dog loved the treats
Claudia
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 27.3.2024
Dear Claudia,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you and your furry friend enjoyed your stay with us! :)We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service and that you appreciated dog treats we offer to our little guests. Thank you for choosing our hotel and we are very excited to welcome you all again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
Dear Kenichi,We appreciate you taking the time to write to us. We regret to see that we did not meet all of your expectations during your stay. We are truly sorry for inconveniences you experienced in your room staying in Vancouver for the very first time, but we are happy to hear that our staff was able to help you and show you, how to operate different appliances and a TV remote control.We sincerely hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Regards, Bill ThompsonGeneral Manager
10/10 Loistava
piyusha
Matkusti kumppanin kanssa
20.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The view from the balcony was beautiful! I had booked the suite, it was an amazing experiencez
piyusha
Yöpyi 1 yön tammikuussa 2024
General Manager vastasi 21.3.2024
Dear Piyusha,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites with balconies, offering great views of downtown Vancouver.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Kacey
20.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Kacey
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 27.3.2024
Dear Kacey,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Hugo
Matkusti pienten lasten kanssa
18.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Nice, clean, very close to Yaletown. Walking distance to Science World too. You can also walk to the water taxis to Grainville Island.
The area around the hotel does have a ton of homeless and there are several areas that smell horrible. Walking at night is not as comfortable.
Hugo
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 21.3.2024
Dear Huge,Thank you for your feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you appreciated our comfortable suites and central location in downtown Vancouver. Being located in the heart of the downtown Vancouver entertainment district there is a certain level of activity mainly on weekends. Thank you for choosing our hotel and we are excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
8/10 Hyvä
Lee
15.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The front desk check-in was handled by friendly and efficient staff. The main reason I stayed here was the proximity to a music venue. The room was a great size and had all the amenities needed for a comfortable stay.
Lee
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 21.3.2024
Dear Lee,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our friendly and efficient staff, our spacious and comfortable suites, offering great room amenities and our central location, close to popular music venues. Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Fernando
Liikematkailija
14.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Camila de.recepcion me atendio muy bien y en español.
Fernando
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 21.3.2024
Dear Fernando,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service. We will pass on your great comments to Camila. :)Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Christie, Athabasca
11.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent service!
Christie
Yöpyi 2 yötä maaliskuussa 2024
General Manager vastasi 13.3.2024
Dear Christie,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Karina
11.3.2024
Karina
Yöpyi 3 yötä maaliskuussa 2024
General Manager vastasi 1.4.2024
Dear Karina,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
8/10 Hyvä
Michael, Victoria
Matkusti ryhmän kanssa, Liikematkailija
10.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Clean, nice workout room, wonderful staff friendly and helpful, nice beds, mostly quiet, close to late night food
Michael
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 13.3.2024
Dear Michael,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre. We are delighted to hear you enjoyed your stay with us and you appreciated our comfortable suites, convenient fitness centre and our helpful and friendly staff. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Dave
6.3.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Cleanand staff
Dave
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 8.3.2024
Dear Dave,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
ted
6.3.2024
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
ted
Yöpyi 1 yön maaliskuussa 2024
General Manager vastasi 1.4.2024
Dear Ted,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us! We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager
10/10 Loistava
Alexander
28.2.2024
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Arrived really late after a missed connection and the counter staff were lovely and even gave me a late checkout. Excellent location and comfy beds. My room had a bath too which was a plus.
Alexander
Yöpyi 1 yön helmikuussa 2024
General Manager vastasi 4.3.2024
Dear Alexander,Thank you for your great feedback regarding your stay at the Best Western Premier Chateau Granville Hotel & Suites & Conference Centre and for the 5 out of 5 rating. We are delighted to hear you enjoyed your stay with us and you appreciated our lovely staff, comfortable suites with baths and our central location in downtown Vancouver. We pride ourselves on our customer service, so it brings us great satisfaction to hear that our team delivered our hotel promise, with excellent guest service.Thank you for choosing our hotel and we are very excited to welcome you again on your next visit to Vancouver!Best Regards,Bill ThompsonGeneral Manager