Kylpylähotellit - Vega de San Mateo, Gran Canaria

"It is luxus level."

"Staff at the hotel was seemingly unsmiling, unhappy and unfriendly. Polite, yes but still lack of customer service was clear. Felt like I was in eastern Europe 30 years back... Breakfast was not what is expected from 4 star hotel, fruits were raw, eggs cold and even coffee from the machine was not hot enough. Everything was really average or below. Double standard rooms bed was really comfortable and room spacious, good shower and minibar well equipped. Everything was really clean but it is obvious that renovation is needed at some point. Pool area ok, towels were quite old and torn, that was not very convincing. Enough beds though. Staff (life saver) by the pool was only person at the hotel who seemed to enjoy customer service, he was helpful, smiling and chatty."

"Hyvä hinta/laatusuhde"

"Huoneista puuttui konsanaan juoma vesi"

"Big resort with lot of services to families. Half board buffet wasn’t culinary experience, but better than in many similar places. Room were peaceful, but cleaner hasn’t achieved the best level and there were left overs of previous visitor. Good place for families, if you don’t set standards very high."