Kylpylähotellit - Vineuil-Saint-Firmin, Hauts-de-France

"Start with positives. Family room was large and convenient location. I am appalled how terrible the service is. It took three calls and 2 hours in late evening for the staff to bring a missing pillow from the child bed. Food in the restaurant was overpriced and not very good. We left something behind, but have not been able to retrieve it. They won't even answer the queries. I can't comprehend how a place can operate like this. "

"As we (2+2) arrived 1800, the sofabed was not made. Not a big deal, I mentioned it at the reception (along with a temperature issue which was quickly fixed - user error) as we went out. Two hours later the sofabed still wasn't made, and I asked for help for a second time. While waiting, we figured out how to open the bed and also found pillows from the cabin, but still needed bed sheets before the kids would get to sleep. After a while I went to reception for third time and asked only for sheets, which were quite soon delivered to our room - I was happy to make the bed myself. The staff was very friendly and helpful handling the issue, but our first night wasn't very smooth. After that, everything was very normal. The room was big and quite clean, but the building is getting old. Squeky floors etc. Breakfast was OK. Have to mention a super-weird non-energy friendly practice: the rooms are provided with a blank extra key to be left at the key holder, to keep the lights on when nobody's home. I took the key out of holder as we left for a day, but the cleaner had put it back on, so it _is_ a house policy. As a whole, OK value, but could've been great."