2/10 Hirveä
Hristos
Matkusti perheen kanssa
9.2.2024
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Less than impressed
Upon arrival, hotel seemed ok, quick check in, a little smaller than expected room, bathroom had lots of messy silicone repairs. Spent the afternoon in the hotel pool.
Around 9pm my husband asked me where the breakfast was served, it was at this time realised I wasn't told anything at check in. After searching, found a sml QR code on the wall for the hotel information. Found out breakfast finishes at 9am (industry average 10am), also read that guests can enjoy free entry to the nearby aquatic centre, unfortunately it was far too late by then. Pity nothing was said at check in, our young son would have loved it.
Went to have breakfast, arrived at 8:45am, and the Bain Marie was empty, asked staff about cooking some breakfast, unwilling at first, but reluctantly agreed, we were happy to wait. Went to eat my breakfast, after a few bites, I then noticed a black hair around my hash brown EEWWW!!! That was the end of breakfast for me and the rest of my family.
Told restaurant staff, they apologised, but didn't seem fussed, confirmed the chef indeed has black hair. Spoke with receptionist, and showed her photo, she went out the back and returned a min or so later asking 'is there anything else I can help you with?' Really?? How about breakfast without the chef's 'special seasoning'
Wouldn't return, there are plenty of options in Wagga Wagga that value their guests.
Hristos
Yöpyi 1 yön tammikuussa 2024