Dear Mrs. Honkala - Liuska, We extend our heartfelt thanks for sharing your review following your recent stay at our hotel. Your feedback is of immense value to us, and we are genuinely pleased to hear about your experiences.Should you have encountered any aspects of your stay that you believe could be enhanced or if any issues came to your attention, we kindly invite you to communicate them with us. Your insights will be instrumental in facilitating the necessary enhancements to ensure that your next visit to our hotel is even more gratifying.Once again, thank you for selecting our hotel, and we eagerly anticipate the privilege of exceeding your expectations in the future.Kind regards, Natalia RespondekGuest Relations Specialist

Dear Guest,We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Bartosz DrewniakGuest Relations Specialist

Dear Mr. Brent,I want to express my sincerest apologies for the disappointing experience you encountered during your recent stay at our hotel. As a Guest Relations Specialist, I am truly concerned and sorry to hear about the terrible service and rudeness you experienced from our staff.We deeply regret that we did not meet your expectations and that you were not satisfied with your stay. Your feedback is crucial to us, as it helps us identify areas of improvement and ensure that such incidents are not repeated in the future.I understand your frustration with not being able to get a refund for the booked nights. While we have policies in place to adhere to, it is essential for us to empathize with our guests' situations and find the best possible resolution.Please be assured that your concerns have been brought to the attention of our management team, and we will take the necessary steps to address the issues you raised and provide additional training to our staff to improve the overall guest experience.We genuinely apologize for any inconvenience caused, and we hope you will consider giving us another chance to demonstrate the level of service that we are genuinely capable of providing.If there is anything specific you would like to discuss or if you have any further feedback, please do not hesitate to reach out to me directly.Thank you for bringing this matter to our attention, and we appreciate your understanding as we work to enhance our services.Best regards,Bartosz DrewniakGuest Relations Specialist

Dear Mrs. Juhana,We very much appreciate your comments regarding your stay at the Sofitel Warsaw Victoria. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Bartosz DrewniakGuest Relations Specialist

Dear Guest, On behalf of Sofitel Warsaw Victoria's Team I wish to thank you for the time you took to share your review with us. Please accept our sincerest apologies if the presented service left a lot to be desired. Since our main aim is to exceed the Guest's expectations, I would very much appreciate if your could share with me the detailed information about your stay, which have had such a bad impact on the overall of your stay. Me and my team is determined to take an immediate actions and restore your faith into our service quality if you only give us a chance to do so. Should you have any further questions or need my assistance, please contact me directly. Respectfully,

Dear Valued Guest,Thank you for your kind words! We're thrilled to hear that you found our place wonderful. We strive to provide exceptional experiences for all our guests. If there's anything else we can assist you with or if you need any recommendations for your next visit, just let us know.Kind regards,Dominika DumaGuest Relations Specialist

Dear Valued Guest,Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed the room, bed, pool and spa facilities, as well as the friendly and helpful service provided by our staff.We would like to apologize for any inconvenience regarding the pillows. Your comfort is important to us, and we regret that we were unable to accommodate your request for firmer pillows during your stay. We appreciate your understanding and assure you that we will review our pillow options to provide a wider selection to meet the preferences of our guests.We're grateful for your kind words and valuable feedback, and we hope to have the opportunity to welcome you back for another memorable stay in the future.Kind Regards,Dominika Duma

Dear Valued Guest,Thank you for sharing your feedback with us following your recent stay. We're pleased to hear that overall you had a perfect stay and enjoyed our great location as well as the convenience of free parking on weekends.We're sorry to hear about the issues you encountered with the bed during your stay. Your comfort is important to us, and we apologize for any inconvenience related to the comfort of the bed. We appreciate your suggestion for upgrades and will certainly take it into consideration as we continuously strive to enhance our guests' experiences.Your feedback regarding the furniture is also duly noted, and we will assess opportunities for upgrades to ensure our accommodations meet the expectations of a five-star hotel.We're grateful for your valuable insights, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Kind regards,Dominika Duma

Dear Valued Guest,Thank you for sharing your delightful experience with us. Your satisfaction means the world to us, and we're thrilled to have met your expectations. We eagerly anticipate the opportunity to welcome you back for another exceptional stay!Kind regards,Dominika Duma

Dear Valued Guest,Thank you for your wonderful feedback! We're thrilled that you enjoyed our hotel's location, staff, rooms, and breakfast. It was a pleasure hosting you, and we look forward to welcoming you back for another fantastic stay in the future!Kind Regards,Dominika DumaKind regards,Dominika Duma

Dear valued Guest.Thank you for your review! We're delighted to hear that you had a wonderful experience during your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We hope to have the pleasure of hosting you again soon!Kind regards,Dominika Duma

Dear Valued Guest, We're thrilled to hear that your overall experience was exceptional! Your feedback is invaluable to us as we continuously strive to enhance our guests' experiences. We apologize for any discrepancies in room amenities, and we appreciate you bringing this to our attention. Rest assured, we'll take your comments into consideration for future improvements. We aim to provide a consistently superior stay for all our guests, and we'll address the concerns you've raised. Thank you for sharing your insights with us, and we hope to have the opportunity to welcome you back soon for another memorable stay.Kind regards, Natalia Respondek Guest Relations Specialist

Dear Valued Guest, Thank you for sharing your feedback with us. We're delighted to hear that you appreciated our hotel's prime location near the old town. Being situated in such a vibrant and historically rich area is indeed a privilege, and we're thrilled that you found it convenient and enjoyable during your stay with us.We hope to have the pleasure of welcoming you back for another memorable experience in the heart of the city.Kind regards, Natalia RespondekGuest Relations Specialist

Dear Valued Guest, Thank you immensely for your glowing review! We're overjoyed to hear that your experience at Sofitel was nothing short of magical. Providing a truly exceptional experience for our guests is our utmost priority, and we're thrilled that we could exceed your expectations.It's delightful to know that you enjoyed our breakfast offerings and found our cleanliness standards to be impeccable. Our team takes great pride in delivering top-notch service, and your kind words serve as a wonderful encouragement.We can't wait to welcome you back for more memorable experiences in the future. Thank you once again for choosing Sofitel, and we look forward to making your next stay just as extraordinary.Kind regards, Natalia Respondek Guest Relations Specialist

Dear Valued Guest, Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience at our hotel and enjoyed our location. It's wonderful to know that our staff were able to make your stay even more enjoyable with their friendly and helpful service.We're delighted that you enjoyed our pool area. It's always a pleasure to hear that our guests have had a relaxing and enjoyable time during their stay.We can't wait to welcome you back for another refreshing swim and more memorable moments at our hotel. Thank you once again for choosing to stay with us.Kind regards, Natalia Respondek Guest Relations Specialist

Dear Valued Guest, Thank you very much for your kind feedback. We're thrilled to hear that you had a pleasant experience with our reception, concierge, and breakfast services. It's fantastic to know that you enjoyed the wide selection and quality of our breakfast offerings. We're also pleased to hear that you found the beds and pillows in your room to be wonderful. However, we're truly sorry to learn about the unpleasant smell in your room. We apologize for any inconvenience this may have caused. We will investigate the matter further to ensure that similar issues are avoided in the future. Despite this setback, we're delighted that overall, you had a satisfactory stay with us.Thank you once again for your valuable feedback, and we hope to have the pleasure of welcoming you back for an even more enjoyable experience in the future.Kind regards, Natalia Respondek Guest Relations Specialist

Dear Valued Guest, Thank you for your wonderful feedback! We're delighted to hear that you enjoyed our breakfast and found our bar to be a quiet and romantic spot. We're thrilled that you found our bed and room comfortable. It means the world to us to hear that Sofitel is your best hotel in Warsaw. We can't wait to welcome you back for another memorable stay!Kind regards, Natalia Respondek Guest Relations Specialist

Dear Valued Guest, Thank you so much for your glowing review. We're thrilled to hear that your stay with us was exceptional and that you enjoyed our facilities. Our team works tirelessly to ensure that every guest has a memorable experience, so it's incredibly rewarding to receive such positive feedback. We can't wait to welcome you back for another fantastic stay in the future. Thank you once again for choosing Sofitel Warsaw Victoria.Kind regards, Natalia Respondek Guest Relations Specialist

Dear Valued Guest, Thank you for taking the time to share your feedback with us. We truly appreciate your detailed review and are delighted to hear that you found our staff friendly, enjoyed the nice locations, comfortable beds, and appreciated the cleanliness of the room.We apologize for any inconvenience regarding the ice bucket charge, and we will certainly review this policy to ensure a better guest experience. Your feedback regarding the room service breakfast has been noted, and we will work on improving the accuracy of orders.We value your input as it helps us enhance our services, and we hope to have the opportunity to welcome you and your family back for an even more enjoyable stay in the future.Thank you once again for sharing your experience with us.Kind regards, Natalia Respondek Guest Relations Specialist

Dear Valued Guest, We would like to express our sincere gratitude for taking the time to provide a high rating following your recent stay with us. It is truly rewarding to learn that your experience at our hotel met or exceeded your expectations.Your positive feedback serves as motivation for our team to continue delivering exceptional service. We appreciate your trust in us and hope to welcome you back for another memorable stay in the future.Thank you once again for choosing Sofitel Warsaw Victoria. We look forward to the pleasure of serving you again.Kind regards, Natalia Respondek Guest Relations Specialist

Dear Valued Guest,Thank you for sharing your feedback about your recent stay at Sofitel Warsaw Victoria. We appreciate your kind words about our recently refurbished hotel and our staff. We have noted your comments regarding air conditioning and the heating in the bathroom. Your feedback is valuable to us and we will take it into account as we strive to improve our facilities. Thank you for choosing Sofitel Warsaw Victoria. We hope to welcome you back soon.Kind regards, Natalia Respondek Guest Relations Specialist

Dear Valued Guest, Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay at our hotel, found it beautiful, and appreciated the delicious breakfast. It's also great to know that you found the facilities clean and enjoyed the beautiful pool. We truly value your kind words and look forward to welcoming you back in the future.Kind regards, Natalia Respondek Guest Relations Specialist