Aula

Arvostelut: Hotel Silver Spring

3.5 out of 5
Hotel Silver Spring
8727 Colesville Rd, Silver Spring, MD

Arvostelut

7,0

Hyvä

Arvosana 10 - Loistava. 332 kautta 1021 arvostelua" "
Arvosana 8 - Hyvä. 231 kautta 1021 arvostelua" "
Arvosana 6 - OK. 181 kautta 1021 arvostelua" "
Arvosana 4 - Huono. 126 kautta 1021 arvostelua" "
Arvosana 2 - Hirveä. 151 kautta 1021 arvostelua" "

7,4/10

Siisteys

7,6/10

Henkilökunta ja palvelu

6,6/10

Palvelut/mukavuudet

6,8/10

Majoituspaikan kunto ja tilat

7,2/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Clarice

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet
Should let people know pool ia under renovation on their website. They hold $100 for incidentials but have no mini bar, why Is it $100 and not $50 like all other hotels? Frauds
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Joao

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
What to say about this hotel? In your web saying the breakfast included but is not. Hotel Hallways carpet is old and dirty, small room and tiny bathroom with old tub falling apart. Hallways smells marijuana ( I hate that smell). Oh and they charge $30.00 for daily valet. I’m very disappointed and never rent a room in this hotel again.
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

solaf

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 2 yötä toukokuussa 2024

2/10 Hirveä

Celina, Bay Shore

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel had a weird smell from the moment you walk in and in your room. The rooms are dirty and the bathroom was disgusting had black and red things all over the walls. Happy we only stayed there one day. I wouldn’t recommend this place to anyone. And my in laws room AC did not work, the manger was not welcoming at all.
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

abiyu

Matkusti ryhmän kanssa
Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I am disappointed by my stay in this hotel. I forgot my suit (coat and pant) with a tie, because I was on a rush. I called to check if they have it in lost and found. They said no!! I was disappointed. Though it is my fault to forget it, I was expecting to recover it. But, I lost it!!
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Marcos

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Renee

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a great location to get to the concert at The Filmore which was across the street. I didn’t know that I had to pay $30 a day to park in the parking garage and there was only one attendant. But they moved very quickly. It’s an older hotel, so some things had to be forgiven like the lack of outlets but that is a simple solution just change the lamps to the ones with the charging plugs. Overall, it was a great stay and if I need to be in that area again, I would stay there.
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Keiver miguel

Good
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Danielle

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Happy

Huonoa: Henkilökunta ja palvelu
Properly is good but break fast not include and thay said if you need breakfast you have to pay 18 dollars plus tax
Yöpyi 2 yötä toukokuussa 2024

6/10 OK

Happy

Hyvää: Majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
Property is good
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Sarah Jane

Liikematkailija, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Fabulous water pressure
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Kusum

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Always love this place ❤️
Yöpyi 1 yön toukokuussa 2024

10/10 Loistava

Jonathan, Guayaquil

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Ross

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Most deplorable condition, terribly worn down and very grimy, visible dirt all over, smells, two paper thin towels on a run down bathroom, spots, stains, holes in carpets everywhere. Third world country conditions. A most deplorable hotel.
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Nirjhar

Matkusti ryhmän kanssa
Very average.
Yöpyi 2 yötä toukokuussa 2024

8/10 Hyvä

Camille

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Heather

Hyvää: Siisteys
Yöpyi 1 yön toukokuussa 2024

6/10 OK

CARLOS FELIPE LASCURAIN

Liikematkailija
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Le falta mucho mantenimiento al hotel pero esta cómodo y cerca del metro
Yöpyi 3 yötä toukokuussa 2024

8/10 Hyvä

Michael, St. Helens

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked the stay. The room was very nice. Our room was under the gym. Could hear people throwing weights around a lot. Wouldn’t recommend the restaurant. Only one person there hanging out at the bar. After a 10 minute weight we got our own menus. The man said no habla and kept doing nothing. Left for Outback nearby.
Yöpyi 4 yötä toukokuussa 2024

4/10 Huono

Thomas

Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
1. Room phone did not work. No dial tone. 2. Room HVAC did not work properly. We arrived on a cold day. The HVAC produced only cold air. A maintenance employee was summoned and turned on warm air. Subsequent days were warmer/hot. The HVAC continued to only produce warm air, would not cool. Apparently, the unit could not balance between hot and cool as temps changed. 3. Requested housekeeping for the room. Received only new towels deposited on the bed. Trash not emptied, in room coffee maker supplies not replenished, clean glasses not provided. The next day, specifically requested the trash be emptied and coffee maker supplies replenished. Only the trash was emptied. Coffee supplies not provided. Very poor service. Very poor experience at this hotel. The only positive was the bed was comfortable.
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Judith

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Everything was good . Except valet parking seems a bit expensive.
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Christopher

Matkusti ryhmän kanssa, Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet
I had to wait for my room, that I’d paid for in advance, days ago. Check-in time was supposed to be 3:00p.m. , put had to wait in the lobby for over an hour to get my room. Nor did I receive any type of reimbursement whatsoever. And, I still haven’t received my incidental deposit of $100.
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Kyle

I arrived within the checkin time on the reservation and my room had been given away, leaving me with no place to stay
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Amy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Andrea

Matkusti perheen kanssa, Matkusti pienten lasten kanssa, Matkusti kumppanin kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The stairwells were lock no way to get out. The room didn't have a phone to call. Weirdo's was wandering through the halls late hours. Breakfast option was sad. The key cards were not working, end up switching hotels the next day
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Sherri

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The staff was phenomenal. The customer service was a ten. Everyone was polite, accommodating and patient. They went over and beyond to make sure that I was satisfied with my stay. With all of that being said, I would highly recommend renovations for the property. The air conditioner, phones and plumbing did not work in three different rooms that I stayed in. Also it is very unappealing to see rust where you place your face towel.
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Maria

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Majoituspaikan kunto ja tilat
Old building not taking good care
Yöpyi 1 yön toukokuussa 2024

6/10 OK

L Todd

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
HVAC didn't work for majority of our weekend stay - woke up warm / hot 2 of 3 days we stayed. Tub didn't drain first day, but staff took care of issue after they were notified 2 times. We asked for a room cleaning after 2nd day, but it didn't happen. Won't stay there again.
Yöpyi 3 yötä toukokuussa 2024

4/10 Huono

Megan

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä toukokuussa 2024

8/10 Hyvä

Leandro

Yöpyi 1 yön huhtikuussa 2024

10/10 Loistava

Michael

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff was friendly and helpful and the area around the Hotel was nice and safe.
Yöpyi 3 yötä toukokuussa 2024

10/10 Loistava

Greg

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024

4/10 Huono

Katherine

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The accessible lift is broken and so is the accessible door buttons.
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Brian

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This hotel needs a lot of updated work or hotel room had peeling paint in the bathroom two towels one washcloth and one hand towel two stand on the carpet one for the whole room
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Margot

Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I didn’t even stay there. I got there to check in- there was no elevator from the garage to the lobby. The stairwell was creepy and there were puddles of god knows what in the corners. the lobby ceiling was peeling and in various states of disrepair. But I was determined to give them the benefit of the doubt. I got to my room, opened the door to an overwhelming smell of cigarettes. I turned around and walked out. I got a room at the Double tree around the corner. As a single female traveling alone, I did not feel safe staying at the Hotel silver spring. I messaged the hotel requesting a refund and no one responded. Worst hotel ever.
Yöpyi 4 yötä toukokuussa 2024

4/10 Huono

Christina

Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
What really disappointed me was the customer service. The service was mediocre and not very approachable nor friendly. When attempting to check out, the night counterman did not greet me and stated that he could not check me out because he did not complete the daily audit. He just said "leave the room keys, and the deposit will be returned", and did not even say "Thank you for staying". Completely disappointed and I would not recommend to anyone.
Yöpyi 2 yötä toukokuussa 2024

6/10 OK

Katherine, Albertson

Matkusti pienten lasten kanssa
Huonoa: Majoituspaikan kunto ja tilat
I didn’t like the fact that the room was very hot. The air conditioner only blew at high fan.
Yöpyi 1 yön toukokuussa 2024

6/10 OK

Marjorie

Matkusti kumppanin kanssa
Teeny postage size bathroom—difficult to maneuver in it. Husband handicapped.
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Lauren

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön helmikuussa 2024

6/10 OK

Addriene

Yöpyi 2 yötä huhtikuussa 2024

2/10 Hirveä

April

Yöpyi 1 yön huhtikuussa 2024
Leopoldine vastasi 2.5.2024
Dear April,We're sorry to see your low rating, although we understand you didn't provide any specific comments. Your satisfaction is important to us, and we'd appreciate the opportunity to address any concerns you may have had during your stay. Please feel free to reach out to us directly so we can better understand how to improve our services for you and our future guests.

4/10 Huono

Mina

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
My room was filthy. Wallpaper was peeling off the walls, crumbs on the floor and on top of the table. Hair in the bathtub, fast food garbage under the bed, drawers on dresser were broken. Lobby ceiling was badly damaged and in need of repair I used to stay here when it was the Hilton hotel. It was nice then. I complained to the front desk
Yöpyi 1 yön huhtikuussa 2024
Leopoldine vastasi 29.4.2024
Dear Mina, We apologize for the conditions you encountered during your stay. We are addressing the cleanliness and maintenance issues immediately. Your feedback helps us improve. Additionally, we'll be implementing a thorough inspection process to ensure such issues don't occur again. Your comfort is our priority, and we look forward to welcoming you back to a much-improved experience.

6/10 OK

Mei

Hyvää: Henkilökunta ja palvelu
Yöpyi 5 yötä huhtikuussa 2024
Leopoldine vastasi 29.4.2024
Dear Mei,Thank you for choosing to stay with us and for your rating. While we're pleased you had an overall satisfactory experience, we're always striving to make improvements. Your feedback is invaluable in helping us achieve this goal. Is there anything specific we could do better to enhance your experience? We hope to have the opportunity to exceed your expectations on your next visit.

4/10 Huono

Nickolas

Liikematkailija
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The hotel was extremely outdated and pictures posted online were very deceiving. Nothing in the room worked properly and it was extremely noisy.
Yöpyi 2 yötä huhtikuussa 2024
Leopoldine vastasi 29.4.2024
Dear Nickolas,Thank you for sharing your experience with us. We apologize for any inconvenience caused by the outdated facilities and the discrepancy between our online images and reality. We take your feedback seriously and will work on updating our amenities and providing accurate representations. Additionally, we will address the issues you mentioned to ensure a more comfortable and quiet stay for our guests in the future. If you have any further concerns or suggestions, please feel free to reach out.

8/10 Hyvä

David

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
An overall nice place !!!
Yöpyi 3 yötä huhtikuussa 2024
Leopoldine vastasi 29.4.2024
Dear David,Thank you for choosing to stay with us and for your positive rating. We're delighted to hear that you found our hotel to be a nice place overall. If there's anything specific you enjoyed or any areas where we can further enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Loistava

James

8/10 Hyvä

Jeffrey

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Palvelut/mukavuudet
3 to 4 stars
Yöpyi 1 yön huhtikuussa 2024
Leopoldine vastasi 29.4.2024
Dear Jeffrey,Thank you for your recent stay and for your positive rating. We appreciate your feedback and hope you had an enjoyable experience. Should you have any suggestions or special requests for your next visit, please feel free to share them with us. We look forward to welcoming you back soon.

10/10 Loistava

Sreesaila, Cupertino

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great value
Yöpyi 2 yötä huhtikuussa 2024
Leopoldine vastasi 29.4.2024
Dear Sreesaila,Thank you for choosing to stay with us and for your fantastic review! We're delighted to hear that you found our hotel to be a great value. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another enjoyable stay.

2/10 Hirveä

Lonzell

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Dirty room and sheets I was in there for 2/3 hours and left waste of $138
Yöpyi 1 yön huhtikuussa 2024
Leopoldine vastasi 29.4.2024
Dear Lonzell,We apologize for the unsatisfactory experience you had during your recent stay with us. It's disheartening to hear that the cleanliness of your room and sheets did not meet our standards. We take your feedback seriously and will address the issues you mentioned to ensure a better experience for our guests in the future. If there's anything we can do to make this right for you, please don't hesitate to reach out.