West Frankfort Hotellit

”Outstanding property, beds were very comfortable, rooms were clean and the breakfast buffet was great. Staff was very helpful”

”No pets”

”I booked this because it had amazing reviews. I assume friends wrote reviews for them.Upon arrival my husband said "What did you do?" Who I assume were the owners were a very nice couple but the property seemed to have had paint put on an extremely run down property. Seemed like they really TRIED to clean up but the peeling paint on ceiling and light showing under door with EXTREMELY old,LOUD AC made us uneasy to give it a chance. I went back and respectfully told them we would not be staying...

”It was ideal for our trip. It was close to were our activities and dining”

”Was too out of the way. No options to eat close by.”

”The property was very clean, breakfast had good variety, and staff were friendly and helpful.”

”Everything is just right. It isn't my first visit and definitely will be my preferred stop on my next trip in this location.”

”Great”

”No breakfast. Not even coffee.”

”Staff was friendly and knowledgeable about the area. Check in was quick. Rooms were reasonably priced and met all my expectations.”

”Breakfast was great best part of the stay will stay again”

”My room was on the end so I was told to park there. When I went in I saw that the door was taped open so it wouldn't lock. I took the tape off but it didn't matter bc the lock still didn't work. The door to my room was ajar so I had to leave the door open and check to make sure it was safe. I will NOT be staying at the hotel in the future. Had I not been on the road for 15 hours, I would have left and found another place. Instead, I placed items in front of the door and left the light on...

”Let's start with the fact that the staff were horribly disrespectful, rude, and had major misunderstandings of how you treat customers. I had an employee cuss me out, the room had roaches. Noises inside kept me up all night. The night shift staff slept behind the desk and was unavailable the whole night. Day shift desk person was disrespectful. 0/10”

”Quick and easy check in and out also close to all the are areas i needed to visit”

”While our room was excellent the overall property was a let down. We specifically booked this hotel for the hot tub and pool after a long day traveling-at check in we were told they were closed until further notice for repairs. This was not listed anywhere on the listing. I am not sure if the property is under construction or preparing for a renovation, but it was not the experience we had been expecting. I will say the room was very clean, bed comfortable, breakfast was tasty and staff was...

”Overall it was decent stay. Bed and pillow was not super but fair”

”Front desk was very nice. Room was super clean. The breakfast was good and had lots of options.”

”Worst stay in my life. Scam artist using Ramada By Wyndhams name.”

”Property was good for a one night stay while we were traveling through. All was good but the breakfast was a little sparse. Not much to choose from.”