West Henrietta Hotellit

”The property is very nice but very large and confusing as to how to find the registration desk after finding the only parking at the opposite end outside. The staff is nice. There are no “extras” such as water, treats, or complimentary continental breakfast. The toiletries provided are minimal, opting for a single container of “conditioning shampoo” rather than shampoo and conditioner separately and not a bottle of lotion anywhere.”

”I don't know why but I was supposed to pay a check in but they had already taken the money off my credit card before I got there. To this date they still haven't refunded day $50 security deposit and I can't reach anybody to talk to with about it. I don't know what cleaners they use but it is not a very pleasant smell overall for the short money it is equivalent to a pay by hour motel in an inner city.”

”I was not told until I checked in and paid that there was no elevator and I had to lug my stuff up 2 fights of stairs. I am physically able but at times travel with older folks who would not be able to do that. I got there late and the vending machine on 2nd floor did not work to get drinks. I told the desk next day. Breakfast was fresh and food area very clean. Maybe a few food items for those who arrive late to buy would be good. ”

”The staff was friendly. They put us in a regular room when i booked a suite. There were lights out. We got dog hair on our belongings from not being vacuumed well and ants in the bathroom. ”

”Very clean room. Staff very pleasant. Tv parking was good. Probably need more spaces.”

”Good location to highway”

”Great parking, Very clean Gym.”

”The staff is super sweet and responsive! The breakfast is not so good, so bring breakfast snacks. :P”

”It was very inconvenient having to enter the airport every time we returned to our room but my bad for not realizing the hotel was located on airport property. This hotel is extremely overpriced for the type of room this was. It was a small room with a very tiny bathroom. Not many parking spots either. This is a convenient place to stay if you’re needing somewhere to sleep after a flight and I guess that is what you’re paying $200/a night. ”

”No Breakfast, No hot water, No towels. Not properly maintained the room. Cleaniness is poor.. Overall No for nexr timw..”

”Please do not stay here. It is a dirty, gross space with unhelpful staff.”

”The nice suite. We only stayed ine night. The breakfast was of poor quality as are all hotel breakfasts. We always go out to eat. The staff person at check-in did not mention the breakfast nor time of breakfast. We asked to ckeckin 45 minutes early and ibformed room was not ready. Came back at 3:01, and agin ibformed room wasn't ready. After finding out I was a member all of a sudden the room was ready.”

”This is a simple, safe, convenient motel that's well -run and good value. It's not fancy, but it's nice and clean, the room has everything you need, including coffee maker, refrigerator and microwave,a good mattress and plenty of hot water, and the owners are really friendly and helpful. There are lots of places nearby to eat and shop and it's close to a lot of things. For the price, it's a great place to stay. My daughter and I were comfortable staying here as single women, and appreciated a...

”Staff”

”Would not recommend ”

”clean room. floor VERY creaky..sink in bathroom had very loose taps”

”Everything was excellent.”

”The hot tub and pool was very dirty. Breakfast was ok but you may want to be the first few people down there. For the price i probably wouldnt stay here again. ”