West Henrietta Hotellit

”Convenient Clean”

”No hot water. Breakfast was terrible.”

”No Iron In The Room. Just Had Cheese Egg Omelet.. I Can't Do Dairy! NO MEAT.. NO MEAT...!”

”Room had noisy exhaust fan in bathroom, door stop was broken, and both. Vending machines were broken”

”Pleasant stay wish I would've booked it for longer”

”No hot water for a shower, no toilet paper and only one towel for two people. The sheets and comforter had stains on them..just to name a few of the nasty room We will never stay here again.”

”Business trip for husband. I went along. The pro comfortable bed. Cons-shower was awful the floor ended up wet every time you showered because shower curtain was too shortfor shower. Dangerous & had to sop up floor every time. Two nights too long. We did not want maid service hung privacy on door outside. Upon return last day I walked in room just having feeling someone had been in our room. Sure enough someone stole my very expensive pain reliever for my foot that was next to bed. I had foot...

”X”

”It took us 9 hours to be able to check in. Never was asked for an ID, was handed a room key and was told to come back. Wasn't able to get ahold of property for two days ahead of reservation, because we needed to know if we'd have a crib as requested, we weren't able to. There were smoke detectors cherping due to dead/dying batteries all in the first floor. One room could clearly smell was smoking. The hot/cold didn't match the faucets or sides in any of the spots in the room. There were taped...

”I know the properties old but cleanliness is an issue. The coffee maker for free coffee is dirty. Everything just dirty.. old doesn’t mean it has to be dirty too.”

”Place was run by Clowns. Sent me to my room and the door wouldn’t open, the safety bar was engaged. Carried my luggage back downstairs and they wanted to see for themselves. Took luggage back upstairs so they could go back downstairs and get a card key to another room. TV remote wasn’t working. Notice on screen said to contact front desk if not working. They sent someone up who was eating a snack from a bag. Very unprofessional. They told me people steel the TV remotes so they don’t work and...

”Everyone was great.”

”The Microtel is my home away from home. I have been staying there, when I'm in town, for about five to six years. It's convenient, clean, centrally located, the staff is exceptional and the breakfast is good. I don't stay anywhere else.”

”Great place to stay. Updated, clean, great beds and pillows, good value…will stay here again.”

”Parking was close and shopping area 10 minutes away.”

”Good place clean and well kept!”

”We didn't stay because Expedia canceled our reservation without notice. Not a text. Not a call. Not an email. There was a slight problem with our credit card, and it was supposed to be charged upon arrival. It was charged much earlier, it didn't go through, they canceled the reservation. I settled the issue before we left home and it was resolved. My sons and I traveled from 2 hours away to be close by a Rochester high school for an ACT test that was not being offered in our area, and they...

”Staff was good”

”Fantastic stay. Great room, comfortable and nice pool. Staff very helpful. Really great place.”

”Staff were friendly. The room was below par. The basin was slanted couldn’t put your toothbrush on it because it would slide off. The shower had no enclosure so the water would pour out.Asked for a toothbrush I had forgotten mine - they had none.Rooms looked old and the beds were uncomfortable.”