West Newbury Hotellit

”The room was generally clean, but the amenities were terrible. There was no shampoo, conditioner or body soap. There were reusable fillable containers that were empty.. We had no toilet paper. I had to ask for toilet paper and extra towels and we just made do with the one bar of soap we were given. The bed was fine. There is a refrigerator. The breakfast was awful. The coffee maker wasn’t working and then by the time they got it working it was basically Sanka/some powdered coffee mix. ”

”We loved everything about this place! The room had a nice layout. The Roku TVs were easy to use and it was great that we could easily sign into our own streaming service accounts. The refrigerator had a Brito water container with filter. The room also had a small counter top stove, a microwave and a coffee maker. The only complaint that I had was that I got pretty warm in the bed despite having the AC set to 65 degrees. There was no fan in the bedroom.”

”Great service, parking, and breakfast was great.”

”Before I even arrived, I received a “goodbye” email — not exactly a welcoming start. Check‑in isn’t allowed until 4pm, yet the lobby closes at 5pm, which is incredibly inconvenient and not customer‑oriented. I didn’t meet a single staff member during my entire stay. The room had multiple issues from the moment I walked in. The towels appeared dirty, and what looked like blood stains on one of the pillows was completely unacceptable. The thermostat was set to 68°, yet the room climbed to 85°...

”Staff are AMAZING! So friendly. Breakfast is always delicious. Great stay!”

”Great location and historic inn atmosphere. Great adjoining restaurant!!”

”All excellent ”

”Very friendly and helpful staff”

”Cleanses was on point”

”.”

”Everything was perfect,except having to go outside to smoke.Why not use Air purifiers for smokers? I do at home and they work really well.”

”Excellent location, easy self-checkin, responsive offsite staff. The room was cozy, clean, and included everything I needed. The only issue was noise - I could hear the people who checked-in above me from 5 pm till they finally went to bed a little after midnight. People seem oblivious to how easily impact noise travels in old NE construction. My room was also overlooking the parking lot and noise carried up easily from that.”

”This was okay. Everyone was super nice at the front desk. The parking situation because of outsiders coming for live music and part of the lot being full of new cars was awful”

”Our overall stay was fantastic! The location is perfect — you’re right in the middle of everything Salem has to offer, and everything is within a short walking distance. I’d definitely recommend paying for the parking; it made things much easier instead of having to search for a spot. Our only complaint was that the windows are very thin, so you can hear almost everything happening outside throughout the night. We stayed in one of the front rooms overlooking the parking lot and main road, which...

”Lobby and room was clean, check in was timely and efficient. Location is convenient. The room required some maintenance, however . The shower did not drain well. Unfortunately on the 3rd night of the stay I was awakened by the sound of running water- it was dripping down from the ceiling around the sprinkler system head and through the light fixture over the bathroom sink-, a plumbing issue from above. Resolved with a call to the front desk, but it was as an unfortunate awakening. I left that...

”The facility was lovely and perfectly located so that it was easy to get to various destinations. The staff was very friendly and helpful. Sadly the only downside was the bathroom is lacking in some key items. It would be helpful if there were hooks on the back of the door to hang things on. It would also be helpful to have a shelf to put toiletries, especially if there are more than one people. It would be nice to be able to heat hot water, not just coffee. Aside from these items, we were...

”It was cute and comfy. Great location and price!! The view was great too as we were in the back and the woods were right there. Also loved being able to open the window for fresh air! Some updates need to be done such as a couple of the window slats were broken. The fan and light in the bathroom didn’t work but the light about the vanity was very bright. There was a few ants but I told management and they went right in and took care of them. ”

”Breakfast was decent”

”My husband and I were in the area for a surgery and because of a reservation mishap at a different hotel we found ourselves having to make a same day reservation at Candlewood. Doug and the rest of the staff made our arrival and check in a breeze, they were even able to accommodate our special requests. The only odd things about this hotel is that it’s built a bit awkwardly with a split entrance way that made things feel cramped leading to the front desk. Also the one ice machine in the hotel...