Dear Alicia,Thank you for sharing your feedback about your recent stay with us. We genuinely appreciate your comments, and we want to address the issues you encountered during your stay.First and foremost, we sincerely apologize for the difficulties you experienced in reaching us. Responding promptly to our guests is a top priority, and it's disheartening to hear that you had trouble getting in touch with us. We understand the importance of being available to assist our guests, and we'll review our communication procedures to ensure a more responsive experience in the future.We're also sorry to hear about the issue with the air conditioning in your initial apartment. We strive to provide a comfortable environment for our guests, and when issues like this arise, we aim to resolve them as quickly as possible. We're glad to hear that we were able to accommodate you in another apartment, but we understand that having to move multiple times was not ideal and caused inconvenience.Furthermore, we apologize for any inconvenience caused by the absence of an elevator in one of the apartments. We understand that moving luggage up the stairs can be challenging, and we'll take this feedback into consideration when assigning apartments to our guests in the future.We want to assure you that the situation you experienced is not typical of our standards as a company. We will use your feedback to improve our services and communication, and we appreciate your understanding as we work to make necessary changes.Once again, we apologize for any inconveniences you faced during your stay. If you ever decide to stay with us again, please don't hesitate to reach out, and we'll do our best to provide you with a more seamless and enjoyable experience.Warm regards,Mart BeerlingCustomer Success Agent