After a long drive, arrived at the property around 5pm, one hour after the property's check-in time. Room was not ready and there was no ETA. Checked back at 6pm, room still not ready and no ETA. Finally received notification at 730.
Check-in process largely uneventful - you get your room keys from front desk but then are sent to another desk to get your parking pass from property reps trying to sign you up to hear the sales pitch. If you're not interested, they weren't especially pushy, it was fine.
Went to our room and despite the 3+ extra hours, it wasn't especially clean. We found some french fries on the floor and some small toys and things from previous occupants. The room itself was underwhelming and not exactly as shown on the site. We had been expecting hard wood floors and newer, nicer furniture. Instead, we saw some drab carpeting and really dated furniture. And despite booking for our family of six, we weren't provided any sheets or pillows for the pull out sofa bed.
There were some other minor inconveniences - i.e., no vending on-site, poor Wi-Fi, etc.
When I sent my concerns about the check-in experience to a booking agent, received no response.
If you have other options for your stay, I would explore those.
