2/10 Hirveä
Wayne
Liikematkailija
4.11.2025
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
A water line broke, so no water in rooms. I needed liquid drink for medication. They said they had water at the desk. I’m assuming water is complementary since no water in rooms. I went down to desk. They referred me to a retail case w/food & beverages. Clerk said pick out whatever you want. I picked a Gatorade & began drinking it. She asked payment. I objected because prior conversations sounded like it was complementary, no water in rooms & motel has obligation to provide water in such circumstance. She gave me the Gatorade, but made it clear no more. I went out to get bottled water. They called me saying I could not stay there because I’d disrespected the clerk, but they would refund my room charge. I had to get out or they’d call Sheriff. I checked out, & clerk showed me a form showing they’d refunded room fee to Expedia & I’d have to call Expedia (because I’d paid through Expedia). Expedia would return the entire amount. It was about 10:30pm. Could not find another room in the area at that hour, so left to drive home to WI. Miserable & dangerous trip. I called Expedia on Wed. Was told they did not show a room refund received. She said she’d call hotel and get back to me. I heard nothing so called Bakken abt 4 pm. Balken management had talked to Expedia & decided I wasn’t entitled to any refund, but no one bothered to tell me. I am angry w/Bakken & Expedia! Unjust eviction of a Sr citizen and failure to provide water to guests. Failure to refund.
Wayne
Yöpyi 2 yötä lokakuussa 2025