2/10 Hirveä
morgan
Matkusti perheen kanssa
9.6.2024
Huonoa: Siisteys ja henkilökunta ja palvelu
We showed up after driving 3 1/2 hours with two kids and they sold our room on us. I asked them why didn’t they call and let me know? They said they just had our first and last name. But after a panic of it being almost midnight and having to find a place to get the kids to bed, our only choice was a very undesirable hotel down the road. After we checked in I got a phone call from Homewood Suites and the man said he found our phone number hidden in the system (imagine that!) and that they had an out of order room that had an odor but he checked it out and it didn’t smell that bad. I told him no thanks because we were already at another place and had to get the kids to bed. I don’t know why he couldn’t have checked out the other room for us when we were at the counter for 20 minutes. I was standing there thinking the woman was looking for some way to help us but then she took the next people in line without even saying anything but, “ there is nothing we can do”. Poor customer service!
morgan
Yöpyi 1 yön kesäkuussa 2024