The staff at the Best Western Ambassador Hotel in Wisconsin Dells were the highlight of our stay—friendly, helpful, and responsive. Unfortunately, the hotel itself needs significant attention. While some updates like new carpet are noticeable, it’s not enough to make up for the overall condition.
The bathroom was not clean when we arrived—floors were filthy, and I had to clean it myself before we could use it. The pull-out sofa mattress was stained and unpleasant, with no mattress pad provided. I ended up purchasing one just to make it usable.
The worst part of our stay was the behavior of other guests. Almost every time I used an entrance other than the main lobby, people were smoking cigarettes or marijuana. The hallways often smelled of pot, and on two separate occasions, the smell even made its way into our room.
We tried using the outdoor pool one morning around 10:30 AM and encountered groups drinking, vaping, and smoking both cigarettes and marijuana—right at the pool and nearby tables. The language used was foul and inappropriate for families. A hotel employee did stop by to enforce the no-smoking, no-drinking policy, but as soon as they left, the guests resumed what they were doing. We ended up leaving because the smell was unbearable.
The location is also less than ideal—far from the main attractions of the Dells—and the price does not reflect the quality or experience. For the same cost, you can stay at much nicer hotels like the Hilton Garden Inn or Holiday In
