2/10 Hirveä
Luis, Chicago
Matkusti ryhmän kanssa
20.7.2025
Huonoa: Palvelut/mukavuudet
We were assigned and granted access to a room that was not made. To our surprise, the bed was undone, with visible fluids, towels thrown all over the room, and a poor smell. I request a new room. Staff apologized and provided a voucher for a complimentary breakfast. To that end, when I reserved the room, I had an option to add breakfast for $4 more. I didn't choose it because I intentionally decided to have breakfast in another popular place. The new assigned room’s TV was not working; it turned on, but there were no channels available. Two electrical plugs (we tried) didn't work, so our phone did not charge overnight. Finally, taking advantage of the complimentary breakfast, I asked for coffee and a pastry from the buffet to take up to the room while my partner showered. The waitress told me it was okay, but I had to sit down at a table and order it, and she would bring me a box to go—best advice: Fire the manager. Lovely property, never returning, and be happy you came across this review and avoid this hotel at all costs
Luis
Yöpyi 1 yön heinäkuussa 2025