Thank you

Dear Allan, Thank you for taking the time to provide us with feedback following your recent stay at Novotel Wollongong Northbeach! We are delighted to hear that you had a good stay. I regards to your in-room-dining experience, we are saddened to hear that it did not meet your expectations. At the Novotel we strive to provide a superior service experience to all guests and in this instance we fell short. For this we sincerely apologise. We hope to be able to welcome you back soon to demonstrate our usual high level of hospitality. Kind regards, Cassandra

Dear Ken, Thank you for taking the time to provide us with feedback following your recent stay at Novotel Wollongong Northbeach! We are delighted to receive your fabulous 4 out of 5 star rating. We hope to be able to welcome you back soon for another great experience. Kind regards, Cassandra

Dear Sally, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach!We are delighted to have received your fabulous 4 out of 5 star rating.We hope to welcome you back soon!Kind regards, Cassandra

Dear Bob, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach!We are delighted to have received your 5 out of 5 rating and to hear that you had a nice clean room, were pleased with the service of our housekeeping and reception staff, and enjoyed our breakfast buffet. Thank you again for your feedback. We hope to welcome you back soon for another great experience. Kind regards, Cassandra

Dear Bridget, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach!We are beyond delighted to have received your fabulous 5 out of 5 star rating. We hope to be able to welcome you back soon for another great experience. Kind regards, Cassandra

Dear Elaine, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach!We are delighted to have received your fabulous 4 out of 5 star rating. We hope to be able to welcome you back soon for another great experience.

Dear Josie, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach!It is an absolute to delight to receive your 5 out of 5 star rating for our property. We are further thrilled to hear that you found our staff to be friendly and hospitable and your room to be clean and comfy. We hope to be able to welcome you back soon for another great experience. Kind regards, Cassandra

Dear Cheryl, We are so pleased to hear that your son had a wonderful 4th Birthday! We are even more pleased that you both chose to spend it with us. We are very sorry that his birthday was not acknowledged at the time of your stay. Please be assured your feedback has been passed on for review. Thank you again for providing your feedback. We hope to welcome you back to Novotel Wollongong Northbeach again soon!Kind regards, Ashleigh Guest Relations Executive

Dear Aza, Thank you for taking the time to provide us with feedback following your recent stay at Novotel Wollongong Northbeach! We are delighted to hear that you enjoyed one of our Panorama Suites with it's large bathtub and beautiful ocean views. We are further pleased to hear of your satisfaction with our Palisade restaurant and our close proximity to cafes and the rock pools. We appreciate your feedback regarding the sliding doors in your room. Please be assured that your comments have been passed onto our Engineering Team to attend to. Thank you again for sharing your experience. We hope to be able to welcome you back soon!Kind regards, Cassandra McMurdo

Dear Manir, We were saddened to receive your 3 out of 5 rating and apologise for not being able to provide you with a pleasant stay. Please do not hesitate to reach out to us either though replying to this email or contacting our team should you have any feedback that we could take on board to improve our guest experience. Kind regards, AshleighGuest Relations Executive

Dear Kathy, Thank you for taking the time to provide us with feedback following your recent stay! We are delighted to recent your fabulous 4 out of 5 star rating and to hear that you enjoyed our beautiful beach views. We hope to see you back soon!Kind regards, Cassandra McMurdo

Dear Tram,Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach!It is an absolute to delight to receive your 5 out of 5 star rating for our property. We hope to be able to welcome you back soon for another great experience. Kind regards, Cassandra

Dear Melanie,Thank you for providing us with a score of 5/5 following your recent stay. We are thrilled to hear that we exceeded your expectations. The team at Novotel Wollongong Northbeach hope to welcome you back again soon.Kind regards,Nadine

Dear Amanda,Thank you for your continued loyalty to Novotel Wollongong, and we appreciate your feedback regarding your recent stay. We sincerely apologise for the disappointment you experienced with the view from your room and the quality of breakfast. Your comfort and satisfaction are of the utmost importance to us, and we regret that we fell short of meeting your expectations on this occasion. Rest assured, we will address these concerns with our team to ensure improvements are made promptly. The entire team at Novotel Wollongong Northbeach hope to have the opportunity to regain your trust in the future.Kind regards,Nadine

Dear Kiran, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a five star rating and to know that you enjoyed your stay! We hope to welcome you back again soon!Kind regards, AshleighGuest Relations Executive

Dear John,Thank you for taking the time to share your feedback following your recent stay. We are delighted that you enjoyed the spacious room with its newly renovated bathroom, as well as our prime location next to the beach and lagoon. It is wonderful to hear that you found our staff to be lovely, well-trained, and focused. We appreciate your comments regarding the breakfast pricing and the coffee quality. Your feedback will be shared with our team for improvement. The entire team hope to have the opportunity to welcome you back in the future for an even better experience.Kind regards,Nadine

Dear Lisa,Thank you for providing us with a score of 10/10 following your recent stay.The entire team look forward to welcoming you back again soon.Kind regards,Nadine

Dear Christine,Thank you for providing us with a score of 5/5 following your recent stay.The entire team hope to welcome you back again soon for another enjoyable stay.Kind regards,Nadine

Dear Patricia,Thank you for sharing your wonderful experience! We are thrilled to hear that you enjoyed your stay in one of our suites and that the view exceeded your expectations. The entire team at Novotel Wollongong Northbeach can not wait to welcome you back for another stay soon!Kind regards,Nadine

Dear James,Thank you for providing us with a score of 10/10 following your recent experience.We look forward to welcoming you back to Novotel Wollongong Northbeach again soon.Kind regards,Nadine

Dear Rodney, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach. We were saddened to hear of your discomfort with the bedding. For any future stays, please be sure to ask our friendly Front Office Staff for a mattress board that can be brought up to your room to adjust the firmness of the mattress. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that your feedback has been passed onto management to be reviewed and addressed to prevent future occurrences of this issue. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards

Dear Alan,Thank you for providing us with a score of 5/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear William,Thank you for taking the time to share your experience with us. We are glad to hear that you found the hotel satisfactory overall. We understand your frustration regarding the additional charges for Wi-Fi and parking, and apologise for any inconvenience this may have caused. Your feedback is important to us, and we will take it into consideration as we review our policies to ensure a more seamless and enjoyable experience for our guests in the future. The entire team at Novotel Wollongong Northbeach regret that we were not able to fully meet your expectations this time, however hope to welcome you back for a more pleasant and enjoyable stay.Kind regards,Nadine

Dear Lawrence,Thank you for providing us with a score of 5/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Nikolay,Thank you for providing us with a score of 5/5 following your recent stay.We are delighted to hear that you enjoyed our spectacular beachfront location, and appreciate your positive comments.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Gordon,Thank you for taking the time to share your feedback.We are sorry to hear that your chicken burger was burnt! Your satisfaction is important to us, and we strive to provide high-quality meals. Please accept our apologies for the inconvenience. We appreciate your feedback and hope to have the opportunity to serve you better in the future.Kind regards,Nadine

Dear Kelly,Thank you for your kind words! We are delighted to hear that you had a positive experience with our staff during your recent stay.The entire team at Novotel Wollongong Northbeach look forward to the opportunity of welcoming you back for another fantastic stay.Kind regards,Nadine

Dear Zeyad,Thank you for taking the time to share your feedback following your recent stay at Novotel Wollongong Northbeach. Please accept our sincere apologies for the inconvenience caused by the condition of the mattress in the room you occupied. We appreciate your understanding and patience, and want to assure you that we are actively looking into replacing mattresses to ensure a more comfortable sleeping experience for our guests.We would also like to extend our apologies for any inconvenience caused with the basin issue in the bathroom. Please be assured that our maintenance team will be addressing this promptly to ensure everything is in proper working order.The entire team hope to have the chance to welcome you back for a more comfortable and enjoyable stay in the future.Kind regards,Nadine

Dear Meg,Thank you for taking the time to share your experience with us! We are delighted to hear that despite a rough start with your booking, our staff could swiftly resolve the issue, and you thoroughly enjoyed your stay.It is fantastic to know that you appreciated our fantastic location near the beach and the convenience of shopping within walking distance. We look forward to welcoming you back for another wonderful stay.Kind regards,Nadine

Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach. We are so pleased that you found our staff to be helpful, friendly as well as our rooms clean and comfortable. It is always a pleasure to receive such positive feedback. I will certainly share your comments with our team, as I am sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards

Dear James, Thank you for taking the time to tell us about your experience at the Novotel Wollongong Northbeach. We are sorry to hear that your experience did not meet your expectations. In regards to parking our guest car park is free for our Platinum and Diamond Members, outside of this there is a flat rate of 25 per night. Alternatively there are a number of free parking spots located around the hotel, for future reference please reach out to our Front Office Team who will be more than happy to assist in providing directions for you.In regards to our Wi-Fi, we are pleased to advise that we offer Wi-Fi to our Accor members across all Accor properties. We sincerely apologise if this was not communicated to you upon arrival. For future reference, please do not hesitate to ask one of our friendly staff for assistance to sign up. Please be assured that your feedback has / will be been passed onto management to be reviewed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,

Dear Rhys, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a five star rating and to know that you enjoyed your stay! We hope to welcome you back again soon!Kind regards,

Dear Hanna,Thank you for providing us with a score of 2/5 during your recent stay. The team at Novotel Wollongong Northbeach hope to welcome you back again soon for a better experience.Kind regards,Anna

Dear Stephanie, Thank you for taking the time to provide us with a rating following your recent stay at Novotel Wollongong Northbeach.We were delighted to receive a 10/10 rating and to know that you enjoyed your stay! We hope to welcome you back again soon!Kind regards

Dear Kathy,We are thrilled to hear about your wonderful experience and appreciate you taking the time to share your thoughts! It is delightful to know that you enjoyed the beautiful beach access, allowing you to take long, scenic walks and soak in the sun.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon for another enjoyable stay.Kind regards,Nadine

Dear Chris,Thank you for providing us with a score of 4/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Nerida,Thank you for providing us with a score of 4/5 following your recent stay.We look forward to welcoming you back to Novotel Wollongong Northbeach for another enjoyable experience.Kind regards,Nadine

Dear Denise,Thank you for providing us with a score of 10/10 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Roberto,Thank you for providing us with a score of 4/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Michael, Thank you for taking the time to share your feedback following your recent visit to Novotel Wollongong Northbeach.In regards to our Wi-Fi, we are pleased to advise that we offer Wi-Fi to our Accor members across all Accor properties. We sincerely apologise if this was not communicated to you upon arrival. For future reference, please do not hesitate to ask one of our friendly staff for assistance to sign up. Alternatively, the Wi-Fi is a paid service where you may select your choice of 1 hour, 24 hours, or 7 days.Thank you again for taking the time to share your experience, we hope to welcome you back in the near future.Kind regards, Ashleigh McMurdoGuest Relations Executive

Dear Rami, It is always a pleasure to receive such positive feedback. I will certainly share your comments with our team, as I am sure that this feedback will serve as an encouragement to all of our staff as we continuously strive to improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards,

Dear Sharon,Thank you for providing us with a score of 8/10 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Neil,Thank you for sharing your positive experience with us! We are delighted to hear that you found our location fantastic and that the number and quality of our staff met your expectations.The entire team at Novotel Wollongong Northbeach appreciate your feedback and look forward to welcoming you back for another wonderful stay in the future.Kind regards,Nadine

Dear Mohamad,Thank you for providing us with a score of 3/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Ernest,Thank you for providing us with a score of 5/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine

Dear Qin,Thank you for taking the time to share your experience with us. We sincerely apologise for the confusion and inconvenience you encountered with the car park and payment process during your stay.Your feedback is invaluable, and we deeply regret any frustration caused by the double charge and the complexity of the payment procedures. We understand the importance of a seamless and transparent process for our guests, and it is clear that we fell short of that expectation in your case.Please be assured that we are actively investigating the issues you have raised to ensure they are addressed promptly and to prevent similar incidents in the future. The entire team at Novotel Wollongong Northbeach genuinely appreciate your feedback and hope to have the opportunity to make amends during your next visit.Kind regards,Nadine

Dear Honorato,Thank you for providing us with a score of 4/5 following your recent stay.The entire team at Novotel Wollongong Northbeach look forward to welcoming you back again soon.Kind regards,Nadine