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Arvostelut: Shell Island Resort - All Oceanfront Suites

3.5 out of 5
Shell Island Resort - All Oceanfront Suites
2700 N Lumina Avenue, Wrightsville Beach, NC

Arvostelut

8,4

Erittäin hyvä

Arvosana 10 - Loistava. 526 kautta 1119 arvostelua" "
Arvosana 8 - Hyvä. 331 kautta 1119 arvostelua" "
Arvosana 6 - OK. 150 kautta 1119 arvostelua" "
Arvosana 4 - Huono. 83 kautta 1119 arvostelua" "
Arvosana 2 - Hirveä. 29 kautta 1119 arvostelua" "

8,0/10

Siisteys

8,8/10

Henkilökunta ja palvelu

7,8/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

8,2/10

Ympäristöystävällisyys

Arvostelut

4/10 Huono

Bernard

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Room 616 is below standard. Sofa was filthy and worn down and uncomfortable, linens were stained and ac was out for hours. No fan definitely in need of an update. We were here for graduation for a grandchild and I was 2 week out from postop cancer surgery. Couldn’t lay on couch and couldn’t stay in without ac. Pretty miserable.
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

charlene

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I went for a relaxing time, and it was all I found. The apartment is beautiful with ocean view, and you will want to stay there longer if you could!
Yöpyi 1 yön huhtikuussa 2024
sw vastasi 23.5.2024
Charlene, You are welcome to come back any time!

8/10 Hyvä

CATHERINE

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Enjoyed easy access to beach. No am coffee available and limited restaurant hours - expected a bit more from a “resort” ….Staff friendly and helpful. Added fees ( environmental and parking) seem redundant due to “ resort “ pricing.
Yöpyi 2 yötä toukokuussa 2024
sw vastasi 23.5.2024
Catherine,Restaurant will be open with increased regularity as we get into our summer season. Additionally, coffee makers are provided in each room for such contingencies. We hope that you'll visit again/.

8/10 Hyvä

Scott

Matkusti ryhmän kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Had a great stay
Yöpyi 2 yötä toukokuussa 2024
sw vastasi 23.5.2024
Scott,Thank you!

8/10 Hyvä

John

Matkusti kumppanin kanssa
Hyvää: Majoituspaikan kunto ja tilat
Access to ocean front. Did NOT like the manager on duty arguing with me that cushion in the seating room area is dirty, stained & unkept b/4 showing us another room (308), in exchange to (Rm. 620) which we objected to - had to show her pictures I took to convince her of poor condition of seating area & the bed.....
Yöpyi 3 yötä toukokuussa 2024

6/10 OK

David

Hyvää: Henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
The hot tub jets didn’t work properly and it was VERY small. Nobody came to clean the room or make the bed during my stay.
Yöpyi 2 yötä toukokuussa 2024
Trinity vastasi 20.5.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated and it is with mention of such items that we continue to improve the property. Thank you for choosing to stay with us at Shell Island Resort.

4/10 Huono

Philip

Matkusti perheen kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This place has gone down hill since we stayed there two years ago. Great location, dirty gross hotel.
Yöpyi 3 yötä toukokuussa 2024
TRINITY vastasi 20.5.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated and it is with mention of such items that we continue to improve the property. Thank you for choosing to stay with us at Shell Island Resort.

8/10 Hyvä

KARLA

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Trinity vastasi 20.5.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated and it is with mention of such items that we continue to improve the property. Thank you for choosing to stay with us at Shell Island Resort.

10/10 Loistava

Brian

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It was a beautiful resort! I loved that it was close to beach and water! The accommodations were excellent as well😊 It was good that parking area was covered, but it would be better to have luggage access on each floor from garage.
Yöpyi 1 yön toukokuussa 2024
Courtni vastasi 20.5.2024
Hey Brian! Thank you for your feedback! We're glad to have had you during your awesome stay!

4/10 Huono

Charles

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Trinity vastasi 20.5.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way that we can. Guest satisfaction is very important to us. Thank you for choosing to stay at Shell Island Resort.

10/10 Loistava

Elizabeth

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Shell Island Resort is our most favorite place and we look forward to being here as often as possible! It’s perfect!
Yöpyi 3 yötä toukokuussa 2024
Front Desk Agent vastasi 17.5.2024
Elizabeth, so glad you enjoyed your visit. See you again soon!

10/10 Loistava

Nicole

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Front Desk Agent vastasi 14.5.2024
Nicole, Glad you enjoyed you stay! come back to see us soon!

10/10 Loistava

Elizabeth, Danville

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I have been coming here for several years beginning around 2012 and love it. It is quiet, the scenery is beautiful and the rooms are lovely.
Yöpyi 1 yön toukokuussa 2024
Trinity vastasi 13.5.2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

10/10 Loistava

Michele

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Love taking my family there. Very nice staff
Yöpyi 3 yötä toukokuussa 2024
TRINITY vastasi 13.5.2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

10/10 Loistava

Daniel, Winston Salem

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Shell Island Resort offers an unparalleled experience with its breathtaking oceanfront views, impeccable service, and luxurious amenities. From the moment you step into the lobby, you're greeted with warmth and hospitality that sets the tone for your entire stay. The rooms are spacious, elegantly furnished, and designed to maximize comfort while providing stunning vistas of the Atlantic Ocean. Whether you're lounging on your private balcony or relaxing in the plush bedding, every moment feels like a tranquil escape. The resort's amenities cater to every guest's needs, whether you're looking to unwind by the pool, indulge in delicious cuisine at the on-site restaurant, or rejuvenate your senses at the spa. The attentive staff goes above and beyond to ensure that your stay is nothing short of extraordinary. One of the highlights of Shell Island Resort is its pristine beachfront location. Step outside and feel the soft sand between your toes as you soak up the sun or take a leisurely stroll along the shore. It's the perfect setting for creating unforgettable memories with loved ones or simply enjoying some well-deserved relaxation. Overall, Shell Island Resort exceeds expectations in every aspect, offering a truly unforgettable getaway experience. Whether you're seeking a romantic retreat, a family vacation, or a solo adventure, this resort is sure to leave you feeling pampered, rejuvenated, and longing to return.
Yöpyi 2 yötä toukokuussa 2024
Trinity vastasi 13.5.2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

8/10 Hyvä

Steve

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
The beaches are beautiful and the room views are stunning!
Yöpyi 2 yötä toukokuussa 2024
sw vastasi 11.5.2024
Steve, Thank you!!

6/10 OK

Elizabeth

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
I loved being on the ocean however our ocean view was obstructed from the palm trees and dunes because our room was on the 2nd floor- and we could hear the guests in the pool area, too low to really appreciate the views. As far as the room itself goes, the decor was nice with a coastal living theme however the showerhead was loose in the wall and we couldn't move it for fear of it falling out of the wall. The coffee pot in the room was broken - they did replace it with a new one. Lastly, I felt like every day I had to request soap, towels etc, In other vacation hotels there is an abundant amount available in the rooms without even asking. Lastly, for the amount of money it costs to stay here the parking should be free! But all in all, it was a nice vacation with the family.
Yöpyi 6 yötä toukokuussa 2024
TRINITY vastasi 13.5.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated and it is with mention of such items that we continue to improve the property. Thank you for choosing to stay with us at Shell Island Resort.

6/10 OK

Tracey

Matkusti perheen kanssa
Older property needs basic updates. Should not have to call for bath towels. Two bath towels for a two night stay!
Yöpyi 2 yötä toukokuussa 2024
Front Desk Agent vastasi 11.5.2024
Tracey, Appreciate your sentiments. At time our par stock gets depleted through laundry demands, theft and wearing out of towels, so occasionally we run short on supplies. thanks for understanding

8/10 Hyvä

Gretchen

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Beautiful beach. The street to get there was lovely. No restaurants were open so we had to leave to find a store or restaurant.
Yöpyi 3 yötä huhtikuussa 2024
sw vastasi 8.5.2024
Gretchen, Thanks for you thoughts; Glad you chose to stay with us.

6/10 OK

Brenna

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The beach access and room were delightful. I loved that the front desk had towels and gave us a list of local resturants and attractions. The bed was comfortable and the rooms was beautiful. Cons: The water in the hotel smelled awful and i didnt want to wash my hair with it. The room also didnt have as many amenities as most hotels; conditioner, lotion, shower cap, ect.
Yöpyi 2 yötä toukokuussa 2024
sw vastasi 8.5.2024
Brenna, Thanks for the feedback. We will address your amenity concerns. Unfortunately, being on a well system in the town of Wrightsville contributes to the water situation.

10/10 Loistava

Kristopher

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä huhtikuussa 2024
sw vastasi 11.5.2024
Thank you!

6/10 OK

Grier

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä toukokuussa 2024
Trinity vastasi 6.5.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way that we can. Guest satisfaction is very important to us. Thank you for choosing to stay at Shell Island Resort.

4/10 Huono

Michelle

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
The water had such a bad odor that we did not even shower and our hands smelled after washing them. The room was clean but the facilities seem run down and poorly maintained. The staff was very friendly and the beach was fantastic.
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

Azucena

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff is very friendly, and everything is very clean, the sea is steps away from the hotel.
Yöpyi 2 yötä toukokuussa 2024

10/10 Loistava

santo, wheaton

Hyvää: Henkilökunta ja palvelu
Huonoa: Siisteys
Yöpyi 14 yötä huhtikuussa 2024
sw vastasi 3.5.2024
Santo, Thanks for your review and hope to see you again soon!

10/10 Loistava

JOHN

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall, My wife and I had a nice time at the Shell Island resort. We had a room that provided a living room with a kitchen, stove, refrigerator, plates, drinking glasses, coffee maker, utensils, TV, balcony facing the beach/ocean, watch the sun rise and set, watch the moon rise; we had 2 bathrooms, a bedroom with 2 double beds. The place had 2 pools - outside and inside, a hot tub, a walk on to the beach within seconds. There was an exercise room and a business room for internet access with a desktop computer. There was a restaurant for eating, but you must pay for your own breakfast. The staff were courteous and friendly. Overall, we were happy and it's a nice convenient place to stay; I would definitely recommend this place to other prospective customers and I look forward to returning to the Shell Island Resort perhaps next year. As a recommendation to the management - make sure all mold spots are removed from the ceilings and walls and make sure that all bed sheets do not have any spotted stains - my wife has an eye for this type of discrepancies. But I still recommend for people to come to stay at Shell Island Resort - it is a nice and worthy place to be at.
Yöpyi 3 yötä huhtikuussa 2024
Trinity vastasi 1.5.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way we can. Thank you for choosing to stay with us at Shell Island Resort.

10/10 Loistava

Ryan

Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
I loved everything about the property - location, cleanliness, desk friendliness, food options, etc. We loved to stay there again! Awesomeness.
Yöpyi 2 yötä huhtikuussa 2024
Trinity vastasi 1.5.2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

4/10 Huono

Erin M

Matkusti perheen kanssa
Huonoa: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Run down and dirty. Hotel didn't provide items you get everywhere else (water, lotion, conditioner, etc), no daily housekeeping. No mattress cover on one of the beds, exposed electrical, towel racks falling out of walls, I could go on and on. Very disappointed. Only thing this place has going for it is the oceanfront location.
Yöpyi 3 yötä huhtikuussa 2024
Trinity vastasi 30.4.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way we can. Thank you for choosing to stay with us at Shell Island Resort.

6/10 OK

Scott

Hyvää: Siisteys
Just make sure there's not a wedding in the building on the first floor with a live DJ playing music that felt like it was in tue next door room. We were right above the area for weddings. Just get a room on the opposite side on the buildings banquet rooms. View was amazing very clean very average and needs a major remodel
Yöpyi 2 yötä huhtikuussa 2024
Trinity vastasi 30.4.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way we can. Thank you for choosing to stay with us at Shell Island Resort.

10/10 Loistava

Jaskaran

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Perfect location for beach stay
Yöpyi 1 yön huhtikuussa 2024
Trinity vastasi 29.4.2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

10/10 Loistava

Mike

Matkusti perheen kanssa, Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great
Yöpyi 2 yötä huhtikuussa 2024
Trinity vastasi 29.4.2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

8/10 Hyvä

Ellen

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Beautiful views and easy parking. Helpful staff. Room was not stocked very well. Very clean and enjoyable for the off season
Yöpyi 2 yötä huhtikuussa 2024
Trinity vastasi 29.4.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way we can. Thank you for choosing to stay with us at Shell Island Resort.

10/10 Loistava

Reggie

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We stay here often as we can...sometimes the rates are more than what we can afford. We like the place a lot.
Yöpyi 2 yötä helmikuussa 2024
Trinity vastasi 28.4.2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

4/10 Huono

James

Hyvää: Henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2024
Trinity vastasi 30.4.2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

6/10 OK

Claire, Alexandria

Matkusti ryhmän kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
Room is Pretty functionable has a full kitchen, but everything is old no room service, people are very nice over there, just don’t take like resort more like motel
Yöpyi 1 yön huhtikuussa 2024
Trinity vastasi 28.4.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way we can. Thank you for choosing to stay with us at Shell Island Resort.

8/10 Hyvä

Kurtis, Asheville

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The best location for beach getaway
Yöpyi 4 yötä huhtikuussa 2024
sw vastasi 27.4.2024
Kurtis, Thank you for your feedback! Hope to welcome you back soon!

8/10 Hyvä

Rebecca

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 4 yötä huhtikuussa 2024
sw vastasi 26.4.2024
Rebecca, We are glad you enjoyed your stay. Looking forward to seeing you again.

10/10 Loistava

franklin

Yöpyi 1 yön maaliskuussa 2024
Front Desk Agent vastasi 14.5.2024
Thank you, sir for the rating, come back and see us!

10/10 Loistava

John

Yöpyi 3 yötä huhtikuussa 2024
TRINITY vastasi 13.5.2024
Thank you for your review. We are so glad to hear your stay with us was beyond memorable. We work hard every day to ensure guest satisfaction and it is always nice to hear our hard work is paying off. Thank you for choosing to stay with us at Shell Island Resort we can’t wait to see you again!

2/10 Hirveä

Angel

Yöpyi 1 yön huhtikuussa 2024
Trinity vastasi 14.5.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated, and it is with mention of such items that we continue to improve the property in any way that we can. Guest satisfaction is very important to us. Thank you for choosing to stay at Shell Island Resort.

4/10 Huono

Lisa, Monticello

Matkusti kumppanin kanssa
Hyvää: Siisteys
Huonoa: Majoituspaikan kunto ja tilat
The air conditioning did not work in our room. We went to the restaurant for dinner. I ordered blackened chicken tacos and the tortillas were slimy. My husband ordered fish tacos and took one bite to find the fish was spoiled. We paid and ordered a pizza to be delivered. I would not recommend. One upside was the view from the room.
Yöpyi 2 yötä huhtikuussa 2024
Trinity vastasi 24.4.2024
Thank you for taking the time to leave a review. Your feedback is greatly appreciated. We apologize if some aspects of your stay were not as you anticipated them to be. Thank you for mentioning the issues you had during your recent stay at our resort so that we may have a chance to address them. We hope to have you as a guest again in the future. Thank you for choosing Shell Island Resort.

10/10 Loistava

Ayannah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
sw vastasi 22.4.2024
Ayannah, Thank you for the feedback. Please come back and see us.

6/10 OK

Julian

Hyvää: Siisteys ja henkilökunta ja palvelu
The locaton s excellent for the beach. Only negatve was sound travels through the rooms too easly.
Yöpyi 2 yötä huhtikuussa 2024
sw vastasi 22.4.2024
Julian, Appreciate the feedback. We'll look into your observation to see if it happens to be isolated to a particular pair of rooms for prevalent building wide.

6/10 OK

NORMA

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
sw vastasi 22.4.2024
Norma, thank you for your feedback. If You have any specific comments, please let us know. Hope to see you again soon

10/10 Loistava

Erlinda

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wonderful staff, beautiful view.
Yöpyi 1 yön huhtikuussa 2024
Courtni vastasi 20.4.2024
Hey Erlinda, thank you for your review! We appreciate your positive feedback, and so happy you were able to enjoy your stay with us!

8/10 Hyvä

Michael

Matkusti kumppanin kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Huonoa: Henkilökunta ja palvelu
We booked a king suite. It was clean and convenient with a great view. Space was tight! Much smaller than expected and would’ve been uncomfortable if we stayed more than one night. The kicker though was the coffee maker. It didn’t work because they had the wrong pot and it didn’t make contact with the nipple that releases the coffee! We had to stand there, manually pressing the bulb. I called the desk and asked for a working coffee maker. Never got one. Yucky powdered creamer too. Tip: bring creamer and safe snacks for the birds who know to visit the balconies.
Yöpyi 1 yön huhtikuussa 2024
sw vastasi 19.4.2024
Michael, Thanks for your stay and feedback. We'll pay better attention to matching the correct coffee maker components.

10/10 Loistava

Hannah

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
sw vastasi 19.4.2024
Thank you Hannah; Please come and see us again!

8/10 Hyvä

Robert

Matkusti kumppanin kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet
i was very disappointed that the restaurant at the hotel was closed on a Tuesday and we had to vernture out for dinner and pay for parking.
Yöpyi 1 yön huhtikuussa 2024
Trinity vastasi 18.4.2024
Thank you for your review. We apologize if some aspects of your stay were not as expected. Your feedback is greatly appreciated and it is with mention of such items that we continue to improve the property. Thank you for choosing to stay with us at Shell Island Resort.

10/10 Loistava

LESLEY

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great time!
Yöpyi 3 yötä maaliskuussa 2024
Courtni vastasi 16.4.2024
Hey Leslie! Thank you for the awesome feedback! We appreciate you and so glad you had the greatest time!

8/10 Hyvä

Pamela

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I loved the views and room. The only negative was the smell of the water. It smelled like sulfer and distracted from an otherwise great experience. I asked about the smell and the front desk said the would send someone to flush the line. No one showed up.
Yöpyi 2 yötä huhtikuussa 2024
Courtni vastasi 11.4.2024
Hi Pamela, we're so sorry you had this experience with the water and maintenance not responding as they should. I have passed over this feedback to the correlating department so the issue can be addressed.