2/10 Hirveä
Tarkistettu asiakas
25.8.2017
Huonoa: Siisteys ja henkilökunta ja palvelu
Please read before you book!!
Worth reading before you book!!
In general I am staying up to 100 nights annually in hotels, however this 4-day stay was the most memorable one in NEGATIVE sense!!
1. Check in @ cleaning: delayed by several hours. Finally got a smoking room (booked non-smoking) with fresh smoking smell and cigarets remaining on the floor. After claiming by manager needed to escape room due to chemicals used to refresh air. Changed room. New room was worse and not better like promised. In mean time all restaurants closed so missed nice dinner experience and was forced to use room service. In total was forced to move room 2 times. First 24h of vacation gone.
2. Free night or free dinner compensation promised by manager. Promise not kept by hotel by check out. Paid full price.
3. Breakfast Restaurant: extremely full and noisy. If being there after 10:00 for bfast buffee looked like...
4. Elevator/electricity stoped working for 2-3 hours. Was blocked in my room on 23 floor. Room service: canceled order after 1 hour waiting. No TV in room after el. incident. Gave up calling hotel staff to fix. To save more trouble! Last day vacation "lost".
As a summary recommend this hotel to all who have during vacation nothing better to do than deal with all different trouble related to your 5***** hotel experience.
Enjoy your stay ;-)
Tarkistettu asiakas
Yöpyi 4 yötä elokuussa 2017