Matkat – Yamanashi

Absolutely amazing hotel. The staff is really nice and friendly, the facilities are clean, everything was exactly what was expected and more. I highly recommend this hotel to everyone.

The room was great for us for many reasons, and much better option than having booked two separate hotel rooms elsewhere which typically are very small in Japan. The personell were friendly despite some occasional challenges to find common language. The only minor issues we faced were late check in due to our late arrival but we made it just before midnight and that we had to check out by 10am already but they had a luggage storage available until we had to go to the airport to catch our departing flight. Perhaps a small improvement idea is to have more than just two rolls of toilet paper in the room but we got more from the reception. The kitchen was small but worked for us as we just had our breakfasts there and we ate lunches and dinners elsewhere in various restaurants. To sum up, a good value for the money and with a good location. We would be happy to return here again.

Great location, helpful staff, tidy and comfortable room, good beds, efficient air conditioning, bonus points for the washing machine!

We sent our luggage prior to check in. It was there when we get to the hotel. Check in is very easy, you just scan your passport on the check in counter and it will give you a paper with the codes you needed. They cleaned our room on the 3rd day, changed sheets and tap off amenities, even added extra towels even though we still have a few sets haven’t been used. They provide laundry soap as well. The only down side is check out time is at 10, you have to pay for LCO 25% of the hotel rate and only up to 12noon (2hours max) Other than that all good, location is close to the train station and a few conbini store literally few steps away. Thank you Marco i think is his last name and Yu that assisted us on our LCO, sorry I didn’t get the name of the female attendant that helped us during checked in.