Matkat – Yeni

Overall a very pleasant 9-night stay at Kremlin Palace with my girlfriend in September. Pros: the facilities were great and food and drinks are excellent. I think they managed to make the buffet thing work well in these Covid times (many thanks to the great people who have to both cook and serve the food!). Service was mostly good, although not all staff spoke English. Rooms were cleaned every day although sheets were not always changed. Also, we received 2 fruit bowls and 2 bottles of wine in the room during our stay which was a really nice touch! Cons: nothing major here, but the hotel does not accept Amex! I think this would be good to mention during the booking process. When checking in, I was told I cannot pay with Amex. However, they very kindly upgraded us to a superior room free of charge to compensate for the inconvenience -- well done! Second, breakfast finishes at 10:30 and snack bars don't open until 12 so if you happen to wake up hungry after 10, be prepared to wait almost 2 hours before getting any food. I wish some snack bars would open sooner, say, at 11, just so that guests who want to sleep in could get some fruit or something after waking up. Finally, the taxi that we got from the hotel to the airport charged a fixed price of 20 EUR, which was more than twice what we paid on the way to the hotel! So just make sure your taxi is running the meter before you set off or they will charge you more. All in all, a great experience, can't wait to be back!

Best, best ,best ever ❤️

Siisti ja asiallinen palvelu.

Hello everyone! Firstly, no one will ever bring you drinks. If you're lucky, they might bring you a drink once during your meal, but they won't ask for more. The waiters are all students, inexperienced and non-english speaking. You have to run after them, waving your arms, but it seems their only job is to clear the table and that's it. I don't think a hotel is 5-star if they can't even bring you drinks. I had to go to the bar and stand in line with the waiters for juice, because only Turks got juice, while Russians and Germans were left without water or juice. They have a 24-hour restaurant. We came for dinner with the kids. After we sat down, the table was dirty and full of leftovers for 15 minutes. After we complained, the table was cleared. We ordered six dishes, of which only two were brought – the kids ate, and we were simply ignored. Meanwhile, drunk people in large groups were served promptly. The restaurant wasn't busy. Of the 15 tables, only 8-9 were occupied, and the staff were simply chatting with both the staff and the Turkish guests. Draw your own conclusions. July 18, 2026.