Hi Samantha. Thank you for sharing your experience with us. We were honored to have you as a guest. We understand the sudden break down of the coffee brewer was an inconvenience to our guests which is why we purchased coffee from Dunkin’ Donuts. Our coffee brewer is now back working but we want to extend our sincere apologies to you for the inconvenience it has caused you during your stay and not having a breakfast to your satisfaction. Again, we appreciate your feedback and will do whatever we can to make unforeseen circumstances, right. We look forward to your future stay with us.

Hi Bill. Thanks for sharing your experience with us. It was an honor have you as a guest. We look forward to your future stay with us.

Hi Joan! Thanks for sharing your experience with us. It was an absolute honor serving you. We look forward to your future stay with us.

Hello Evelyn, Thank you for sharing your experience with us. We are glad to see you enjoyed your stay. We look forward to your future stay with us.

Hi Linda. Thanks for sharing your experience with us. It was a pleasure having you as a guest. We look forward to your future stay with us.

Hi Cynthia. Thank you for sharing your experience with us. We are glad you enjoyed your stay. We look forward to your future stay with us.

Hi Chelsea. Thanks for sharing your experience with us. It was a pleasure having you stay with us. We look forward to seeing you in the future.

Hi Kathryn, Thank you for sharing your feedback with us. We are glad you enjoyed your stay and we look forward to your future stay with us.

Hi Sierra, Thank you for sharing your feedback with us. We are glad to know you had an enjoyable stay and we look forward to your future stay with us.

Hi Peter. Thank you for taking the time to share your experience with us. It was an honor serving you and we look forward to your future stay with us.

Hi Arian. Thank you for taking the time to share your feedback with us. It was absolute pleasure providing you a home away from home. We look forward to seeing you again in the future.

Hi Makena. Thank you for taking the time to share your feedback with us. It was a pleasure serving you and we look forward to your future stay with us.

Hi Kira! Thank you for sharing your enjoyable stay with us. It was a pleasure providing you a home away from home. We look forward to your future stay with us.

Hello James. Thank you for taking the time to share your feedback with us. We see that you had an enjoyable stay and it was our absolute pleasure to provide you a home away from home. We look forward to seeing you again in the future.

Hello David. Thank you so much for taking the time to share your experience with us. We are honored to know you enjoyed your stay with us. We look forward to future stay with us.

Hello Darlene. Thank you so much for taking the time to share you feedback with us. It was an honor to serve you and we look forward to your future stay with us.

Hello Michael. Thank you for taking the time to share your feedback with us. It was an absolute pleasure providing you a home away from home. We look forward to your future stay with us.

Hello Amanda, thank you for taking the time to share your feedback with us. After taking the time to investigate your experience, we discovered that you did not stay with us. You called to cancel your reservation the day of arrival and asked Expedia to waive the cancellation fee. Since we were unable to honor your request, you felt the need to fabricate an experience that never took place at out hotel. We do not have roaches, our pool is alway open and available to our guests. I know not receiving a refund can be devastating but to pretend you stayed at our hotel with an horrible experience is very disheartening as we aim daily to provide the best guest experience. If you wanted the cancellation fee waived, speaking to the General Manager would of been the right thing to do. Due to these false allegations, at this time, no refund will be issued. Again, thank you for taking the time to share your experience but due to the fact that you did not stay at our hotel, we are unable to make this right. Thanks

Thank you for giving us a 5/5. We appreciate it and hope to serve you again.

Thank you for giving us a 5/5. We appreciate it and hope to serve you again.

Hello Sydney. Thank you for taking the time to share your experience with us. We aim high to provide the best guest experience as well as making sure our property and rooms are thoroughly cleaned. We also advise all of guests to bring any of their concerns/dissatisfaction to our attention so we can resolve the problem in a timely manner. Unfortunately, we did not get the opportunity to do this for you since we were unaware of your issue. Now that we know, we will aim daily to prevent this issue from reoccurring. Again, thank you for staying with is and we hope you would give us another chance to make this right for you in the future.

Thank you Patricia for the nice review, we truly appreciate. Regarding the doggie walking areas, we do have three exit points to make taking your dogs out easier. One is directly next to the elevators and one at each end of the building, so all three are conveniently located. We look forward to having you as our guest soon! Take care and see you soon

Thank you for your feedback. We appreciate your sharing your experience with us as it helps us to improve areas that may need improvement; however, hard to find, hidden is not something we can fix. In fact, it is one quality that our members enjoy since it's so nice and quiet. Thank you.

Thank you, Thomas, for the perfect score! Making you happy makes us happy! We look forward to having you as our guest in the near future. Thanks again.

Hello Jennifer, Thank you for the positive review. We appreciate your taking the time to share your experience with us. We look forward to your next visit!

Hello Laurie, thank you for staying with us and thank you for the positive feedback. We look forward to having you as our guest once more.

Thank you for your feedback Melissa. I am truly sorry you had a bad experience at our hotel. Unfortunately, we did have issues with one of our hot water heaters during your stay. That issue has been resolved and hopefully will not happen again. Please accept our apologies.

Hello anonymous. Thank you for sharing your experience with us. Your feedback is very important to us as it helps us to improve. Our hotel has hot water and all you needed to do let it run for a few moments. If you let us know of any problems at checkout time, it is too late for us to address any issues. The best time is when you are still in your room. At that time, we can switch you to another room or try to fix any problems you may be experiencing. About your hearing other people changing positions on their beds, our walls are not that thin for you to be able to do that. Thank you

Thank you for the perfect 10! we love it when our guests enjoy their stay with us.

Hello Dennis. Thank you for your feedback. Unfortunately, you caught us in the middle of wedding season and even after cleaning the garbage, it gets filled again pretty fast. I'm sorry you had to witness the overflow of garbage during your stay. I promise it won't be like that during your next visit.

Good morning. Thank you for the positive feedback. We look forward to your next visit!

Hi Patricia! Thank you so much for taking the time to share your experience. I am glad to know that you enjoyed your stay with us. We are looking forward to seeing you again in the future.

Thank you so much for the feedback! we hope you visit again soon.

Thank you for letting us know. We apologize for the customer service you received during our check inn process. We strive to make you guys feel right at home during your stay with us. We will look into this matter and handle it with proper care. As well have our maintenance team Look into the noise coming from the laundry room and try to minimize it the best we can so our guest can sleep more peacefully. We appreciate you bringing this to our attention. If you have any more concerns, please do not hessite to reach out to us.

Thank You so much for your feedback, we will be happy to relay your comments to housekeeping.

We appreciate your feedback, we hope you visit us again. Safe travels.

Thank you for booking with us. We hope you enjoyed your stay. Travel safe and Hope to see you again.

Thank you for taking the time to share your experience with us. The entire staff at the Hampton Inn in Yorkville are delighted to hear you enjoyed your stay and we are looking forward to seeing you in the near future.