Kylpylähotellit - Zapatoca, Santander

”We had a comfortable 2 nights. The room was clean, spacious, and the bed comfortable. It was nice to have AC and a fridge. Unfortunately, we did not get to use the pool, but it looked clean. The owner and staff were friendly and helpful. It was walking distance to the bus station. Would recommend. ”

”The hot tub smelled rotten, the water was clearly not cleaned. Once we checked in we realized the staff left the property for a couple of hours - the desk is not always staffed, so there is truly no security. The room was not clean and there is was no hot water in the shower. When we told the property we wanted to leave, they just told us to pay them and offered no resolution for our complaints. We did not stay either night we had booked here, we found alternative lodging that was nicer for...

”Reservamos este hotel con anterioridad y se pagó por medio de una aplicación y al momento de ingresar nos dieron que no habían habitaciones que la aplicación no les había informado. La señorita no nos solucionó y fue muy mala su atención, nos comunicamos con la aplicación y nos dieron que el hotel nos vendió las acotaciones. No recomiendo este hotel que solo se preocupa por el interés económico y nopor el servicio al cliente.”