Welcoming service at the reseption.
We liked the spa, which had nice sauna and pool even the spa was a bit hard to navigate.
We did not like the fact that the pool was closed on a Christmas. We understand that holidays affect in generally, but hotels should be places that are running smoothly no matter what holidays are on. This limited our use of the pool.
Even the service at the reseption was nice, the restaurant had a different take on. When we were going to ask to borrow a plate, dressed up in a bathrobe, the waiter guy was super rude. He did no like the fact that someone approached him with a bathrobe on, which seems weird in a hotel with a spa... And anyhow being nice should be a basic thing, if you work as a customer service.
Otherwise good location, easy to catch a tram to go further places and comfy, clean room.