Allasbaari

Arvostelut: Bahia Principe Grand Coba - All Inclusive

4 out of 5
Bahia Principe Grand Coba - All Inclusive
Carretera Chetumal - Cancun Km 250, Akumal, QROO

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 584 kautta 1246 arvostelua" "
Arvosana 8 - Hyvä. 281 kautta 1246 arvostelua" "
Arvosana 6 - OK. 177 kautta 1246 arvostelua" "
Arvosana 4 - Huono. 112 kautta 1246 arvostelua" "
Arvosana 2 - Hirveä. 92 kautta 1246 arvostelua" "

8,6/10

Siisteys

8,4/10

Henkilökunta ja palvelu

8,0/10

Palvelut/mukavuudet

8,0/10

Majoituspaikan kunto ja tilat

8,4/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

Manuel

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Las sábanas y almohadas huelen a humedad, en los restaurantes el calor no te permite disfrutar los alimentos, si tienen clima deberían ponerlo a trabajar
Yöpyi 7 yötä toukokuussa 2024

8/10 Hyvä

Lina

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a big resort connected with a few others, transportation was good and the location was great.
Yöpyi 6 yötä toukokuussa 2024

8/10 Hyvä

Christine

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
By far the best part of this resort is the kids club. The staff are so incredibly good with the kids. My 7 year old son had such an amazing time with them that he cried when we left and has begged us to return to the same resort to see the staff and participate again. Thank you Valeria, Jessica, Luis, Paulina, Ireli, Yuli and Jamie. You made a good holiday great! I would give a 5 star overall for the resort however the buffet and a la cart resturaunts had no air conditioning and we melted away at each meal. Other than that it was an amazing holiday.
Yöpyi 7 yötä toukokuussa 2024

10/10 Loistava

Alyssa

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä toukokuussa 2024

2/10 Hirveä

Jeanan Charife

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The overall service at the resort was very poor would not return.
Yöpyi 10 yötä toukokuussa 2024
onlinereputationbpcob vastasi 21.5.2024
Dear JeananThank you for your feedback regarding your recent stay at our hotel resort.We wish you all the best and a great day!Our best regards!Arnold Domínguez

10/10 Loistava

Lindsay dawn

Hyvää: Siisteys ja henkilökunta ja palvelu
Such an amazing time!! Totally recommed staying here! We well be back!
Yöpyi 9 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 20.5.2024
Dear LindsayIt is great to know that you really had an amazing time with us and you are coming back to spend your vacations.Our best regards from the Mexican Caribbean!Arnold Domínguez

10/10 Loistava

mariana

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Huge property with a lot of things to do. Beach is very good in Coba and Akumal.
Yöpyi 5 yötä toukokuussa 2024
onlinereputationbpcob vastasi 20.5.2024
Dear MarianaThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

10/10 Loistava

Carlos

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Todo exelente el unico punto en contra es que no hay servicio al piscina y alrededor de ella
Yöpyi 3 yötä toukokuussa 2024
onlinereputationbpcob vastasi 20.5.2024
Estimado Carlos,Muchas gracias por darnos la oportunidad de darle la bienvenida en nuestro pequeño paraíso, para todo el personal es siempre un placer estar a su servicio.Esperemos que no dude en visitarnos de nuevo.Saludos cordiales de la Riviera Maya,Arnold Domínguez

4/10 Huono

Jacqueline

Matkusti perheen kanssa
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
When we made our A La Carte reservations, we informed guest services of a severe peanut allergy. When we arrived for our reservation at the Indian restaurant in Tulum on May 5th, we informed them again of a severe peanut allergy. After ordering our food, an appetizer arrived at the table. Out of curiosity, I asked what was in the 3 different dips that were provided. One had peanuts and we had to ask to have it taken away. Immediately after, I received my appetizer (Chickpea Samosa). I asked the waiter again to confirm it was peanut free. He assured that it was. After taking one bite, I immediately went into an anaphylaxtic allergic reaction. We had to be rushed to the emergency doctor on the resort where I was given intravenous medication to keep me alive. Our total medical bill was around $1100 USD for paramedics and the on-site doctor. Safe to say the rest of my trip at Bahia was ruined. I was still in medical distress the next day. I was terrified to eat anything. And we were incredibly disappointed that guest services or management did nothing to reach out to us to check if we were okay, to offer us anything, nothing. I would like to discuss this issue with higher management and would love to be able to recommend Bahia to friends and family, but at this point, I can not. In fact, I will recommend that they travel elsewhere.
Yöpyi 6 yötä toukokuussa 2024
onlinereputationbpcob vastasi 21.5.2024
Dear JacquelineOn behalf of our team we thank you for taking the time to put together the details of your vacation experience at Bahia Principe Grand Coba !The problems you have mentioned are totally under our standards, it certainly does not reflect the commitment and the quality that we have exhibited for many years. Our team works very hard to ensure our facilities and services are superior and strive to be the best hotel around.Please be sure all your observations are forwarded to every department in charge in order to apply the proper measures that guarantee the satisfaction of our clients. We apologize for any inconvenience you may have had and for the impressions of our services that you took home. We absolutely remain at your disposal through our usual customer service channels to assist you.We wish you all the best and a great day!Receive our warmest regards,Arnold Domínguez

6/10 OK

Adam

Yöpyi 10 yötä toukokuussa 2024
onlinereputationbpcob vastasi 20.5.2024
Dear AdamThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 Loistava

VICTOR

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Second time at this property and can’t wait to go back. Staff is very friendly and takes great care of guest. Lots of activities for everyone or you can just relax by the pool or on the beach,
Yöpyi 8 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 19.5.2024
Dear VictorThank you for choosing our little paradise for your Mexican holidays!It is great to read this amazing review regarding the service received during your previous stay at our hotel. We are so glad to know you loved the pools and the beautiful beach that offers all our clients the best places to swim and relax. It has been a pleasure to be at your service and we hope to welcome you back in the future. Our best regards!Arnold Domínguez

10/10 Loistava

Edgardo Zenteno

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The only complain was couple of nights some people try to get in our room, probably was by mistake , But they’re gone after few attempts.
Yöpyi 6 yötä toukokuussa 2024
onlinereputationbpcob vastasi 19.5.2024
Dear EdgardoThank you for choosing us as your holiday destination, it was a great pleasure to welcome you!We hope to welcome you back in the future, it would be wonderful to say hello to you again. Our best regards!Arnold Domínguez

8/10 Hyvä

Stanley

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great place for a relaxing vacation. Found the double beds supper small and the A/C barely kept the room cool (but it was super hot too). Those were really the only downsides. The food was very good, staff and helpful and professional, bar service was good, pools were great.
Yöpyi 8 yötä toukokuussa 2024
onlinereputationbpcob vastasi 19.5.2024
Dear StanleyAllow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday!Positive comments always motivate the staff to provide excellent service. Thank you also for targeting the points we can improve. All your observations are well received and we will do our best to reinforce the areas mentioned.We hope to have the honor of welcome you back in the near future.Receive our warmest regards from Mexico, Arnold Domínguez

8/10 Hyvä

Patricia Isabel. Eleanor, Calgary

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
There were signs of wear and tear on tile’s ceilings showers that could pose as a hazard. Transport to airport was limited so book a head. We used taxi service were charged an outrageous amount missed our flight and taxi service took full advantage of me this! Beware of scammers who add extra 00 to purchases I had to dispute multiple transactions as well as transactions I did not make!
Yöpyi 14 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 19.5.2024
Dear Patricia IsabelWe appreciate you are letting us know your comments and observations, be sure all of them are forwarded to every department in charge in order to apply the proper measures that guarantee the satisfaction of our clients. If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Best regards from Mexico,Arnold Domínguez

10/10 Loistava

Oscar Eduardo

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Los horarios de playa y alberca deberían ser más amplios, no hay mucho que hacer de noche, todo se termina muy temprano.
Yöpyi 4 yötä toukokuussa 2024
onlinereputationbpcob vastasi 21.5.2024
Estimado Oscar Eduardo,Le agradecemos mucho que se haya tomado el tiempo de manifestar su opinión sobre su estancia en el hotel.Sus comentarios son de suma importancia para nosotros y para ayudarnos a continuar mejorando.Gracias por ser parte de nosotros, esperamos recibirle de nuevo. Saludos cordiales,Arnold Domínguez

6/10 OK

Nicole

Matkusti kumppanin kanssa
Hyvää: Siisteys, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The property was lovely but a far drive from the airport, especially after a full travel day. The staff was somewhat helpful but were quick to dismiss and send you to someone else. The food is very America and not flavourful at all. We had a hard time eating during our stay. We tipped our room staff well, as the room was always made up well daily and our mini bar was stocked. The pools were great and drinks were plentiful.
Yöpyi 5 yötä toukokuussa 2024
onlinereputationbpcob vastasi 16.5.2024
Dear NicoleThank you for giving us your nice feedback about the time you had here. We believe that your suggestions will be very useful to help us to keep focus on customer satisfaction and fulfilment of our hotel standards.Please be sure that we keep on working to improve our services. We hope to have a second chance to welcome you at our little paradise! Kindest regards from the Sunny Mexican Caribbean!Arnold Domínguez

10/10 Loistava

Victoria, Medicine Hat

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä toukokuussa 2024
onlinereputationbpcob vastasi 16.5.2024
Dear VictoriaThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 Hyvä

Dothy May

Matkusti perheen kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
For the price point I find it affordability is a big factor I consider staying here
Yöpyi 5 yötä toukokuussa 2024
onlinereputationbpcob vastasi 14.5.2024
Dear Dothy MaThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

10/10 Loistava

ariane

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä toukokuussa 2024
onlinereputationbpcob vastasi 15.5.2024
Dear ArianeThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 Hyvä

Bruce Richard, Port Dover

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Return customer. Great resort.
Yöpyi 9 yötä maaliskuussa 2024
onlinereputationbpcob vastasi 13.5.2024
Dear BruceThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service. We look forward to welcome you back and give you another unforgettable lifetime experience. Regards from sunny Mexico,Arnold Domínguez

6/10 OK

Jessica

Hyvää: Siisteys
Yöpyi 7 yötä toukokuussa 2024
onlinereputationbptul vastasi 14.5.2024
Dear JessicaThank you for your visit.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 Loistava

Antoinette

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
A lot of activities offered.
Yöpyi 5 yötä toukokuussa 2024
onlinereputationbpcob vastasi 12.5.2024
Dear AntoinetteThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

6/10 OK

Katherine

Hyvää: Siisteys ja henkilökunta ja palvelu
It could use update, food was bland, pool closed too early for how hot it was out there.
Yöpyi 3 yötä toukokuussa 2024
onlinereputationbpcob vastasi 12.5.2024
Dear KatherineThank you for giving us your feedback about the time you had here. We believe that your suggestions will be very useful to help us to keep focus on customer satisfaction and fulfilment of our hotel standards.Please be sure that we keep on working to improve our services.Kindest regards from the Sunny Mexican Caribbean!Arnold Domínguez

10/10 Loistava

Reynaldo P

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I will come back again, Good food , service, accomodation and nice people
Yöpyi 7 yötä toukokuussa 2024
onlinereputationbpcob vastasi 12.5.2024
Dear Reynaldo Thank you for choosing Bahia Principe Grand Coba.It is great to know that you really had a good time with us and you are coming back to spend your vacations.We look forward to welcome you back and give you another unforgettable lifetime experience.Best Regards.Arnold Domínguez

10/10 Loistava

Tina Marie

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
love the place!
Yöpyi 8 yötä toukokuussa 2024
onlinereputationbpcob vastasi 11.5.2024
Dear Tina MarieThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

10/10 Loistava

Martin

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Geweldig hotel met een goede prijs/kwaliteitsverhouding. Goede entertainment/sport. Bijzonder geschikt voor kinderen. Kidsclub. Gevarieerd eten met optie tot aantal malen a la carte te eten in een vd themarestaurants. Uitstekende uitvalbasis om omgeving te zien ( met rental car), duiken of een vd xcaret parken
Yöpyi 12 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 11.5.2024
Dear MartinThank you for letting us know your observation regarding your experience, we always make our best to exceed our guests expectations!If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way.Receive our warmest regards,Arnold Domínguez

4/10 Huono

Heather

Matkusti ryhmän kanssa
Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Over all the experience was okay Room was clean Staff as nice munis the booking agent company lady She was incredibly rude and unhelpful Had to huge issues with the transportation I booked thru the hotel website No one has response to my email. The person I spoke to on the phone was not helpful and gave me an email that didn’t work Over all I wouldn’t stay here again
Yöpyi 3 yötä toukokuussa 2024
onlinereputationbpcob vastasi 11.5.2024
Dear HeatherAllow to thank you for your recent visit to our hotel and for the time in writing your holiday experience!All comments, observation and suggestion are welcome in our work team, they help us to improve the area needed. We really regret you were not impressed with some of our services, we have taken note of these comments in order to take proper measures to guarantee our guests' enjoyment. Please be sure that we keep on working to improve our services.Kind regards! Arnold Domínguez

4/10 Huono

Tami

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Did not have shuttle service booking through Expedia with this all inclusive package. Travelling with my two daughters arriving at the airport was very hectic and overwhelming. There should have been something set up and arranged for travellers to safely arrive at their hotel. We had the worst experience taking a cab with no other choice to arrive there. The cab cost me 300 Canadian dollars which set me back and was an unexpected cost for me and my family. I would never book through Expedia again had I known I had to dish out another 300 after paying thousands for the trip. The shuttle home cost 120 so an additional 420 of travel for me. Not happy.
Yöpyi 7 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 11.5.2024
Dear TamiWe would like to thank you for bringing your concerns to our attention. We sincerely regret that the situation you shared with us somehow influenced in your overall experience.Thank you once again for your comments and we wish you all the best and a great day!Arnold Domínguez

6/10 OK

Brett

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Overall nice but we were there 8 nights and couldn’t get in our 2 favorite restaurants Staff is always excellent
Yöpyi 8 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 9.5.2024
Dear Brett, We really appreciate that you are taking the time to share us some valuable comments about your stay with us. The suggestions we receive from our guests are very important to maintain the quality and service.It has been a pleasure to be at your service and we hope to welcome you back in the future. Regards from sunny Mexico,Arnold Domínguez

10/10 Loistava

Ernest

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The staff have been absolutely fantastic! Mucho Gracias!
Yöpyi 7 yötä toukokuussa 2024
onlinereputationbpcob vastasi 9.5.2024
Dear ErnestThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

10/10 Loistava

Tamara

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We had a wonderful stay. The staff were very nice and check-in was smooth and our room was clean and comfortable. Food at the restaurants and buffet was excellent. Service on the beach was excellent also.
Yöpyi 7 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 8.5.2024
Dear TamaraAllow us to thank you for sharing your recent experience with us and choosing our hotel to spend your holiday!We are thrilled to read you loved the personal attention of our staff, your room, food selections in our restaurants and the hotel in general.We hope to welcome you back in the near future, it will be wonderful to say hello to you again! Our best regards!Arnold Domínguez

10/10 Loistava

Benjamin

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect time with the family and kids food always excellent it was our second time there place doesn’t disappoint
Yöpyi 9 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 7.5.2024
Dear BenjaminThank you for trusting Bahia Principe Grand Coba!It is great to know that you enjoyed your family vacations with us!We will be more than happy if you chose us again as your holiday destination.Our best regards from the Mexican Caribbean!Arnold Domínguez

2/10 Hirveä

Brunilda

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
estuvimos 5 días y fue una de las peores experiencias que tuvimos la comida es horrible y los empleados muy mal encarados siempre como si el cliente molestara se dañó la tv de la habitación y llamamos y nos dijeron que en 20 minutos llegaban y pasaron 3 horas y nadie llegó al final nos llamaron que teníamos que esperar al otro día no tienen servicio a la habitación
onlinereputationbpcob vastasi 7.5.2024
Estimada Brunilda,Reciba un cordial saludo de todo el equipo humano que forma parte de Bahia Principe Grand Coba.Nos gustaría agradecerle que nos haya dedicado su valioso tiempo en hacernos llegar sus constructivas observaciones ya que son muy importantes para nosotros y nos muestran los aspectos a los que debemos prestar especial atención con el fin de seguir mejorando nuestros servicios, los cuales están siempre encaminados a satisfacer las necesidades de nuestros huéspedes. Gracias por ser parte de nosotros.Saludos cordiales,Arnold Domínguez

10/10 Loistava

Yogya

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
loved this move
Yöpyi 5 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 7.5.2024
Dear YogyaThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

2/10 Hirveä

elyssa marilyn

Matkusti pienten lasten kanssa
Huonoa: Siisteys ja henkilökunta ja palvelu
es horrible el servicio súper malo no tienen servicio a la habitación la comida por igual malísima súper desorganizado duramos 5 días y solo comimos una sola vez de lo mal que es el lugar se dañó la tv del cuarto y esperamos desde las 9pm hasta las 2.30 de la madrugada esperando que técnico que jamás llegó cuando llamamos al lobby nos dijeron que teníamos que esperar hasta el otro día 😒 tampoco tienen hielo disponible en un país tan caliente los empleados con una cara de mal humor si faltan 15 minutos. para cerrar el buffet ya no te sirven bebidas el alcohol de mala cálida te sirven en vasos de plástico que no son nada higiénico tampoco te dan sorbete en fin esta es mi segunda vez en méxico y esta fue la peor gracias que nos encontramos un señor que le explicamos y nos regaló un day pass para otro lugar que si fue excelente antes de ir a este hotel infórmense bien y más si van con niños
Yöpyi 5 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 6.5.2024
Estimada Elyssa Marilyn,Reciba un cordial saludo de todo el equipo humano que forma parte de Bahia Principe Grand Coba.Nos gustaría agradecerle que nos haya dedicado su valioso tiempo en hacernos llegar sus constructivas observaciones ya que son muy importantes para nosotros y nos muestran los aspectos a los que debemos prestar especial atención con el fin de seguir mejorando nuestros servicios, los cuales están siempre encaminados a satisfacer las necesidades de nuestros huéspedes. Gracias por ser parte de nosotros.Saludos cordiales,Arnold Domínguez

10/10 Loistava

Daniel

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Estuvimos un semana, lo que consideramos sobresaliente: el kids club y sus actividades para los niños, los restaurantes de especialidad (conocimos el mediterráneo y el francés) deliciosa la comida, todo estaba cerca, los shows en la noche y la fiesta del silencio, y todo se maneja por una aplicación que hace todo más fácil. La playa es algo rocosa, pero tienen un rompeolas que permite que los niños puedan entrar con seguridad al mar, además que hay muchos peces para ver, snorkelear y otras actividades. Considero que es un hotel ideal para ir con niños, comida rica y variada. Buen servicio en general, lo disfrutamos muchísimo. De lo malo es que en la habitaciones encontramos hormigas, los horarios de las albercas son estrictos y las cierran entre 5 y 6pm, también el buffet general tienen un horario americanizado, por lo que abrían y cerraban temprano, hubiéramos preferido que tuvieran un horario un poco más extendido.
Yöpyi 7 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 7.5.2024
Estimado Daniel,¡En nombre de la dirección y todo el personal de Bahia Principe Grand Coba nos gustaría enviarle nuestro agradecimiento por elegirnos para disfrutar sus vacaciones!Queremos agradecerle enormemente por compartir con nosotros sus comentarios positivos con respecto a su reciente estancia en nuestro hotel, realmente fue un deleite el haber sido su anfitrión; de igual manera agradecemos por sus comentarios de mejora ya que nos ayudan fuertemente a mejorar la calidad de nuestros servicios a nuestros futuros huéspedes.Esperamos recibirles de nuevo en un futuro próximo.Saludos cordiales,Arnold Domínguez

6/10 OK

Marte

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja palvelut/mukavuudet
Huonoa: Majoituspaikan kunto ja tilat
I chose this hotel for two reasons: to celebrate 12th anniversary of marriage and because my children are 8 and they love water parks. The kids club is great, my kids love them and they give us time to my wife and me to enjoy our time. So that was the best of the hotel. The food in the buffet was monotonous and lack of options for people that are vegetarian or cannot eat pork or beef. The cocktails were ok but they do not handle anything with milk. The selection of dinning also was a problem since they are overbook and is likely that you cannot get any restaurant of your choice. The staff.. that is hard, some staff were stremely nice and other were rude. My mom is 80 so walking was a problem since the hotel is large. However, nobody from the staff told me that wheelchairs were available, not in the counter nor another staff. I also disappointed with the counter, they asked for all IDs and they knew the age of my mom, but they anyway give second floor, so i asked to change the room which took another hour. One of the rooms i got had a broken AC, i did not notice because i got two connected rooms, and during afternoon, any fresh feels good, bit the second days it was terrible. So i call service and the maintenance guy keep telling it was ok when Clearly it did not get cold, he say it was 22 Celsius and that was not even 25 since i know well temperatures (i live hot whether). Next day we got a room with good AC but the TV was broken. Their food needt o improve
Yöpyi 3 yötä huhtikuussa 2024

10/10 Loistava

Navdeep

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The different villas was better than one huge hotel, allowing for a more private experience. The rooms very amazing for what we paid!
Yöpyi 5 yötä huhtikuussa 2024

10/10 Loistava

Jose de Jesus

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
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Yöpyi 4 yötä huhtikuussa 2024

6/10 OK

Brittney

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Though this property was very nice, I didn’t not feel like it was truly all inclusive . We were only allowed to have dinner at two restaurants during my almost 5 night stay. There is also no room service . The beach is not in walking distance. You have to catch the trollies. They come around quite often but if it’s full you have to wait. The food is not authentic Mexican food. It is very Americanized which took away from my experience .
Yöpyi 4 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 4.5.2024
Dear BrittneyThank you for giving us your feedback about the time you had here. We believe that suggestions are very useful to help us to keep focus on customer satisfaction and fulfilment of our hotel standards.Please be sure that we keep on working to improve our services.Kindest regards from the Sunny Mexican Caribbean!Arnold Domínguez

6/10 OK

Christopher

Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 6 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 4.5.2024
Dear ChristopherThank you for your visit.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 Loistava

Yuriy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Whole stay was amazing from end to beginning. Stuff was very efficient and polite. Food buffet was great. Some a la carte restaurants were excellent. There was one serious problem - lack of air conditioning in restaurants.
Yöpyi 10 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 2.5.2024
Dear YuriyThank you for sharing your recent experience with us and choosing our hotel to spend your holiday!Every word is welcomed as it helps to improve the quality of our hotel and motivates to be the best hotel in the Riviera Maya.If you choose us again as your holiday destination it will be pleasure to serve you again in the best possible way. Our best regards!Arnold DomínguezBahia Principe Grand Coba

10/10 Loistava

Annie

Yöpyi 10 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 20.5.2024
Dear AnnieThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 Loistava

James

Matkusti kumppanin kanssa
Hyvää: Palvelut/mukavuudet
The whole experience was excellent!
Yöpyi 11 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 29.4.2024
Dear JamesThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez

10/10 Loistava

Julie

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Great stay! We will be back!
Yöpyi 4 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 29.4.2024
Dear JulieWe are very happy to hear that you had a great time in our hotel; we always make our best to exceed our guests expectations!We are looking forward to your next visit in order to repeat this very nice experience. Receive our warmest regards,Arnold Domínguez

8/10 Hyvä

Ashley

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 7 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 29.4.2024
Dear AshleyThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 Loistava

Anurag

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 29.4.2024
Dear AnuragThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

10/10 Loistava

ginger

Yöpyi 4 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 19.5.2024
Dear GingerThank you for your visit and for your rating.We would love to welcome you back again in the near future.Greetings from México,Arnold Domínguez

8/10 Hyvä

Emaemem

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very beautiful
Yöpyi 5 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 27.4.2024
Dear EmaememThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future. Regards from sunny Mexico,Arnold Domínguez

10/10 Loistava

Jason

Matkusti perheen kanssa, Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very nice resort and beaches. Helpful staff.
Yöpyi 5 yötä huhtikuussa 2024
onlinereputationbpcob vastasi 27.4.2024
Dear JasonThank you for trusting the Bahia Principe Grand Coba to enjoy your holidays.It has been a pleasure to be at your service and we hope to welcome you back in the future.Regards from sunny Mexico,Arnold Domínguez