Matkat – El Labban

Personale gentile ed accogliente specialmente in reception.Da lodare il responsabile dei teli spiaggia che si da veramente da fare anche per quanto riguarda l'accoglienza e la manutenzione spiaggia. Ottima la colazione e la cena,sempre varie e molto gustose.Complimenti al capo chef Ahmed e al suo secondo,per la professionalità,la gentilezza,la conoscenza della lingua italiana,per cui ci ha saputo spiegare anche i piatti locali che preparava. Spiaggia privata e attrezzata,mare fantastico.

The beach and water are absolutely beautiful and are by far the best part of this resort. I also appreciated being allowed a late checkout until 3 PM. Unfortunately, those were the only positives. In my experience, this is not a luxury hotel and was absolutely not worth the approximately $1,100/night I paid. The hotel and rooms feel old, dated, and run-down. My room smelled stuffy, the bed and mattress were uncomfortable, some outlets did not work with larger European plugs, and the safe was locked upon arrival, very old and difficult to use. Housekeeping was also not provided daily. Service was disappointing. It often felt like cash tips were expected whenever you asked for something. I requested an iron and received an old, damaged one with a makeshift soleplate attached with wires. Beach service was slow and inefficient; I was simply given a staff member’s mobile number to call when I wanted to order. At checkout, I was asked to wait while they checked the room to make sure I had not taken anything, which I found strange, uncomfortable, and disrespectful. I also met other international guests who said they paid a fraction of my rate. This property, for me, should not be more than $300/night, not $1,100/night.

The staff at Rotana Palma Bay are extremely friendly, polite and very helpful. The reception team are very welcome and helpful. Ayoub arranged for a sea view room and was very punctual with time. Another staff member from the reception had kindly ordered Kushary on my behalf after I requested his assistance because I couldn't make the order. His name is maybe Mahmoud, I was so happy with the Kushary and Mahmoud helped me try it. Room service staff, Hadi and Mohammed werevery helpful and professional. My room was cleaned with perfection. Restaurant staff are very nice and friendly, they all welcomed me with a smile. Hossam was the first to meet and greet very helpful and never stops smiling. Bashed was very helpful, welcoming and helpful. Looked after me with keeping the coffee and water filled. Bar at the beach staff are very nice Hossam and El Sawy are very friendly, helpful and professiona. Thank you so much Rotana for hiring the best quality of service provided by lovely staff.