Carlton Hotel Collection – Alkmaar, Pohjois-Hollanti

"Staff was very helpful with all request, even with packing our bike in a box for the airplane"

"Very clean, modern space, friendly staff, comfy beds. AC was fantastic during a heatwave. Conveniently close to public transportation and walking distance to key sights. Bathrooms do not offer much privacy but traveling with family/as a couple this was fine. "

"Vain yöpymiseen tarkoitettu hotelli, pienet huoneet. 1 m2 WC ja 1 m2 suihkukaappi. Huone sopii kahdelle ja kolmelle jo ahdas."

"We were deeply disappointed with our stay at this hotel, as several issues made our experience far below expectations for a five-star establishment. Firstly, the elevator was out of service for the entirety of our stay. Although we were repeatedly assured it would be repaired soon, this never happened. As a result, we had to walk up and down four flights of stairs every time we needed to access our room. Had we known the issue would persist, we might have requested a room change, but the lack of transparency made the situation unnecessarily frustrating. Secondly, the breakfast service left much to be desired. On two occasions, I ordered an omelette with cheese, specifically noting that I cannot eat pork. However, the first order arrived with ham, and the second with bacon. This is absolutely unacceptable, especially at a five-star hotel, where such dietary requirements should be handled with care and attention to detail. While we recognize there may have been positive aspects to the hotel, these significant shortcomings greatly impacted our overall experience. Unfortunately, we cannot recommend this hotel based on our stay."

"Hotelli oli kaiken kaikkiaan hyvä. Hotellin baari oli suljettu, mikä oli pieni pettymys. Lisäksi hotellin hissit olivat hitaat. Aamiainen oli loistava, vaikka se olikin hieman kallis."

"Hieno klassinen hotelli. Pieni huone ja kapea parisänky,mutta erikoisempi kokemus kuin Scandiceissa ym. Hyvä aamiainen. Lähellä kaikki"

"Hotellin sijainti oli matkan tarkoitukseen nähden hyvä. Hotelli itsessään hieman kulunut, mutta ei vielä sellainen, että se sinänsä olisi vaivannut. Sängyn patja oli epämukava. Aamiainen hyvä, ja henkilökunta ystävällinen."

"The room wasn't ready when I arrived. They asked me to come back in 1h. I came back 1h 15min later. Room wasn't still ready. They asked me to wait. I wasnt able to do so because of my duties in the city. So I had to go to my meeting without the possibility to go to my room to change my clothes, etc."

"Hotelli on hyvällä paikalla ja joka paikkaan kävelymatka. "