Matkat – Alsace Lorraine

The room was clean, quiet, and well maintained. The housekeeping staff were friendly and helpful throughout our stay. Unfortunately, our experience at the front desk was less welcoming. While the staff member was professional and completed the check-in process efficiently, there was little effort to make us feel genuinely welcomed. In the hospitality industry, creating a warm and inviting first impression is important and can significantly enhance the guest experience. We also found the two complimentary drink tickets to be disappointing. When we went to the bar, we were told to find a seat and wait for service. We waited patiently but it seemed as though we were being overlooked, which made the experience feel uncomfortable. In addition, the tickets could only be used for a limited selection of drinks, but this was not clearly explained beforehand. After eventually receiving our drinks, we chose to return to our room.

Todo en orden con el hotel.