Dear Auvo,Thank you for taking the time to leave this amazing review. It is great to hear that you have enjoyed your stay in our hotel. We will share your compliments with our colleagues. We are very much looking forward to welcoming you back soon in our hotel. Sincerely,Nick B. Assistant Front Office Manager

Dear Mrs. Tatjana,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,HarveyDuty manager

Dear Tarja,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future.Sincerely, Nick B.Assistant Front Office Manager

Dear Anna-Mari Johanna, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Murielle D Duty Manager

Dear Jennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Edoardo L.Duty Manager

Dear Nalin,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Edoardo L.Duty Manager

Dear Amarjeet,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again!Sincerely,Ash P.Front Office Supervisor Trainee

Dear Nicole,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

Vielen Dank für Ihre Bewertung unseres Hotels. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenAsh P.Auszubildende zum Front-Office Supervisor

Dear Judith,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Edoardo L.Duty Manager

Dear Sugey,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

Dear Vaibhav,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

Dear Angela,Thank you for your review, we value your feedback.We apologize for the inconveniences from the lift you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. Furthermore, we hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Ash P.Front Office Supervisor Trainee

Dear Douglas,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ash — Front Office Supervisor Trainee

Dear Juan Manuel,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Edoardo L.Duty Manager

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

Dear Maria,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Rowan PFront office Supervisor

Dear Judy,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Rowan P

Dear Thanh, thank you for your review and feedback. We would like to apologise for any inconvenience during your stay with us. We understand how frustrating it is that only one out of two lifts work. Furthermore, we are actively trying to get it fixed, but it is taking longer than we had hoped. We hope to see you again and that we will be able to provide you a better stay with us. Kind regards, Ash — Front Office Supervisor Trainee.

Dear Eric, thank you for your feedback. We understand how frustrating it can be when a lift is not working. We are actively trying to get it fixed, but it is taking longer that we had hoped. Nonetheless, we hope to see you again and will be able to provide you a better stay. Kind regards, Ash — Front Office Supervisor Trainee

Dear guest,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please be assured that this is not our standard practice, and we are taking steps to ensure that this does not happen again. Breakfast should always be complimentary for all hotel guests.In order to further investigate this matter, we kindly request that you contact the hotel directly. Your input will be invaluable in helping us improve our services and ensure that all of our guests have a positive experience.Sincerely, Reception Management

Dear guest, thank you for staying with us! Hope to see you next time. Kind regards, Ash — Reception Team

Dear Roberto,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

Dear Asen,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

Dear franziska, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience in our hotel, I would like to start by apologizing to you for the inconveniences you faced during your stay. I understand how frustrating it can be when the Fire alarm is sounding. We have noticed as well that we do need more training regarding the Evacuation process and have started it promptly.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely,Rowan PFront office Supervisor

Dear Joe,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

Dear Jose,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan P

Dear Dorian, thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience in our hotel, I would like to start by apologizing to you for the inconveniences you faced during your stay. I understand how frustrating it can be when the lift is out of service. Elevators are critical for guest mobility, and any disruptions impact the overall experience. When we experience a lift problem, we notify the lift manufacturer immediately so that they can resolve it as quickly as possible. However, due to essential damaged parts that must be ordered, the lift has been out of service for longer than we would have liked. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Ash — Reception Supervisor Trainee

Dear Mohammad, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.Sincerely,Nick B. Assistant Front Office manager

Dear Sharadha, we are grateful for your kind words. Our staff takes great pride in providing you a good stay. We are sorry about the construction, the distance to the ferry and the lift. We are actively trying to get the lift fixed. We hope to see you again soon. Kind regards, Ash - Reception Supervisor Trainee

Dear Christina, we are appreciative of your kind words. We would like to sincerely apologise about the lift, we are actively trying to fix it. We hope to see you again soon.Kind regards, Ash - Reception Supervisor Trainee

Dear guest, thank you kindly for your review. We hope to see you again soon! Kind regards, Ash - Reception Supervisor Trainee

Dear guest, thank you kindly for your review. We hope to see you again soon! Kind regards, Ash - Reception Supervisor Trainee

Dear Lenna, what a delight it is to read such a beautiful review about our hotel. Our colleagues are so proud they have been able to provide you a wonderful stay. We hope to see you again soon! :)With kind regards, and on behalf of the entire staff, Ash - Front Office Supervisor Trainee

Dear guest, thank you kindly for your review. We hope to see you again soon and hope to provide you an even better stay! Kind regards, Ash - Reception Supervisor Trainee

Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Edoardo L.Duty Manager

Madame Laetitita,Merci beaucoup d'avoir pris le temps de donner votre avis sur notre hôtel. J’ai le plaisir de constater que vous avez apprécié votre séjour chez nous, et je ne manquerai de partager cela avec nos équipes. Nous espérons vous accueillir à nouveau très bientôt, et vous souhaitons d'excellents voyages à venir. Bien cordialement,Edoardo L. Duty Manager

Dear value guest,Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely,Nick B. Assistant Front Office Manager

Dear Ian,Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely,Nick B. Assistant Front Office Manager

Dear Vincenzo,Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely,Nick B. Assistant Front Office Manager

Dear Linda,Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely,Nick B. Assistant Front Office Manager

Dear John,Thanks for your kind review.We are really happy that you enjoyed your stay and our location.We are wish you will come again to visit us.With our warmest regards,Edoardo L.Duty Manager

Dear Eraldo,Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely,Nick B. Assistant Front Office Manager

Dear Anne,Thank you very much for your amazing review. We are delighted to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely,Nick B. Assistant Front Office Manager

Dear Jose,Thanks for your kind review.We are sorry that your stay didn't meet the expectations.As service to the community, we are glad to offer some rooms to refugees. We monitor daily their behaviour and your comment will help us to follow up the issue.Waiting to welcome you again in our property, we wish a pleasant day ahead.Best regards,Edoardo L.Duty Manager

Dear Deniz,Thank you for the review.With kind regards,