Beste Mevrouw Heidi,Bedankt voor deze mooie beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Graag tot een volgende keer!Manager on Duty

Dear Guest,Thank you for taking the time to share your review.We're pleased to hear that you appreciated our gym facilities. Our team strives to provide excellent amenities for our guests' health and relaxation, including a gym equipped with a range of fitness equipment and a sauna.We regret to hear that there were aspects of your stay that did not meet your expectations. While it's uncommon to receive feedback regarding unpleasant odours, we take such comments seriously and will look into this matter promptly to ensure our high standards of cleanliness and guest comfort are upheld. Additionally, we'd like to reassure you that even though some rooms have been soft-renovated, our ongoing efforts to enhance guest experience include regular maintenance and updates to our facilities.We are committed to ensuring a comfortable and enjoyable stay for all our guests and appreciate you bringing these concerns to our attention.We hope we can welcome you back in the future.Kind regards,Manager on Duty

Arvoisa vieraamme JariLämmin kiitos mukavasta arviostanne ja hienoa kuulla, että hotellimme sijainti keskustassa oli mieluisa. Mukava kuulla, että pääsitte hyvin liikkumaan hotellin läheltä kulkevan julkisen liikenteen avulla ja lentokentällekin on kätevä yhteys. Kiva juttu, että pääsitte vierailemaan hotellin lähistöltä löytyvien nähtävyyksien luona.Mahtava juttu, että piditte huoneestanne ja sen varustelusta. Ja loistavaa kuulla, että siivoushenkilökuntamme on tehnyt hyvää työtä ja saitte hyvää palvelua vierailunne aikana. Välitän mukavan palautteenne eteenpäin henkilökunnallemme. Parhain terveisin ja pikaisin näkemisin,Manager on Duty

Dear Madam Eleanor,Thank you for sharing your feedback.We are delighted to learn that you found the location of Novotel Amsterdam City to be convenient, allowing for a tranquil retreat while still offering easy access to the heart of Amsterdam. Your appreciation for the well-stocked buffet breakfast and the quality of the coffee has been shared with our culinary team, who take great pride in providing a delightful start to the day for our guests.It is particularly gratifying to know that you were highly satisfied with the cleanliness of your room and the overall condition of our hotel. Our housekeeping team is committed to maintaining the highest standards of cleanliness and hygiene for a comfortable and worry-free stay.Your commendations on the service provided by our staff and the amenities in your room are much appreciated. We strive to offer a seamless and enjoyable experience to all our guests, and your positive feedback serves as a wonderful endorsement of our efforts.It would be our pleasure to have you return on another occasion. Very best wishes,Manager on Duty

Dear Ms Paola,Thank you for sharing your feedback.Your commendation of our staff's friendliness and helpfulness truly warms our hearts, as we strive to provide attentive and warm service to all our guests.The comfort and neatness of our rooms are a top priority, and we are pleased that you found your accommodations to be up to the mark. It is gratifying to know that the strategic location of our hotel contributed positively to your visit, allowing for easy access to transport and a tranquil environment.Your recommendation is highly valuable to us, and we thank you for considering Novotel Amsterdam City worthy of endorsing to others. It is guests like you that make our job so rewarding.It would be our pleasure to have you return on another occasion. Very best wishes,Manager on Duty

Hiromi様。この度は、Novotel Amsterdam Cityにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。国鉄や地下鉄へのアクセスの良さをお気に召していただけたようで、私どもの立地がお客様の旅をサポートできたことを嬉しく思います。お部屋の清潔さやスタッフの親切さについてもお褒めの言葉をいただき、スタッフ一同、大変光栄に思っております。Novotel Amsterdam Cityは、お客様に心地よい滞在を提供することを常に心がけております。トラムの始発駅の近さがお役に立てたとのことで、私どものロケーションが快適なご旅行に貢献でき、なによりでございます。またのお越しをお待ちしております。Manager on Duty

Beste Meneer Jesus,Dank voor deze uitmuntende score!Het verheugt ons dat u tevreden was over de netheid van uw kamer en dat uw verblijf bij ons naar wens was.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet,Manager on Duty

Dear Ms Margaret,Thank you for sharing your feedback.We are delighted to hear that our location provided convenient access to local transportation, making your travels around Amsterdam easier.We regret to hear about the issues you encountered with your room. While we strive to maintain impeccable standards, please know that our staff is always eagerly available to resolve any concerns to ensure a comfortable stay. It is heartening to learn that you found our team to be polite and friendly throughout your interactions.Your compliments on the cleanliness of the room are greatly appreciated and are a testament to our dedicated housekeeping staff. We continuously work to ensure that our facilities meet the expectations of our guests, and we are pleased that you enjoyed the amenities provided in your room.It would be our pleasure to have you return on another occasion. Very best wishes,Manager on Duty

Dear Madam Jian,Thank you for the time taken to share your experience of staying with us.We are delighted to hear that our proximity to public transportation and the tranquility of our area met your expectations.We regret to hear your concerns regarding the bathroom size and acknowledge that our team's efforts in maintaining room cleanliness may not have fully met your standards this time. We strive to deliver impeccable service and will certainly look into your comments to improve our guests' experience. Furthermore, we are committed to providing complete satisfaction and apologize if we fell short in service during your stay.It is pleasing to note that you found our room amenities satisfactory, which include items such as a Nespresso machine and complimentary water bottles, carefully chosen to enhance our guests' comfort.We hope to welcome you back. Best wishes,Manager on Duty

Dear Madam Maisie,Thank you for sharing your feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion. Very best wishes,Manager on Duty

Beste Mevrouw Jennifer,Bedankt voor deze mooie beoordeling.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.Tot weerziens.Manager on Duty

Dear Cameron,Thank you for sharing your feedback.We are delighted to hear that we met your expectations; this positive feedback inspires us to continue upholding our high standards.It would be our pleasure to have you return on another occasion. Very best wishes,Manager on Duty

Dear Susan,Thank you for sharing your feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.Manager on Duty

Dear Mr William,Many thanks for this positive feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We all hope to welcome you back in the future.Best wishes,Manager on Duty

Dear Mr Dawid,Many thanks for this positive feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to welcome you back in the future.Best wishes,Manager on Duty

Beste heer Vassilis,Dank voor deze uitmuntende score!Het verheugt ons te horen dat u de netheid van uw kamer en de staat van ons hotel als positief heeft ervaren, aangezien wij altijd streven naar een onberispelijke omgeving voor onze gasten.Hoewel we zien dat de service niet volledig aan uw verwachtingen voldeed, willen we u verzekeren dat ons team 24 uur per dag beschikbaar is om ervoor te zorgen dat al onze gasten een aangenaam verblijf hebben. Uw opmerkingen bieden ons de kans om onze service voortdurend te verbeteren.Het doet ons plezier dat u onze kamerfaciliteiten, waaronder de shampoo, douchegel, zeep, waterflessen en de Nespresso-machine, heeft gewaardeerd. Wij zorgen ervoor dat onze gasten zich comfortabel en verzorgd voelen tijdens hun verblijf bij ons.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet,Manager on Duty

Beste gast, Wat fijn dat u de tijd heeft genomen om ons te beoordelen.Spijtig dat uw verblijf niet naar tevredenheid was. We hadden graag geweten wat we kunnen verbeteren om u een betere ervaring te bieden.We hopen u in de toekomst graag nogmaals te mogen ontvangen om u een betere ervaring te bieden. Met vriendelijke groet,Manager on Duty

Apreciado Señor Joe,Queremos transmitirle nuestro agradecimiento por haber elegido nuestro hotel para su estancia en Ámsterdam. Esperamos que haya disfrutado su visita a nuestra ciudad.Nos complace enormemente saber que la limpieza de nuestras habitaciones cumplió con sus expectativas y que la condición de nuestro hotel fue de su total agrado.Es un honor recibir sus elogios respecto al servicio que ofrecemos; nuestro equipo se esfuerza diariamente para proporcionar una experiencia excepcional a nuestros huéspedes.Además, estamos encantados de que las comodidades de la habitación hayan contribuido a una estancia confortable y disfrutable.Quedamos a la espera de su pronto regreso. Un cordial saludo,Manager on Duty

Dear Guest HJJ, Thank you for taking the time share your feedback with us.We are pleased to hear that you found our staff to be friendly and that you enjoyed a comfortable and clean room with quality amenities. Our team strives to provide outstanding service and accommodations, and it brings us joy to know these aspects met your expectations.We regret the initial confusion regarding your room assignment and the inconvenience it caused. Please rest assured that our intention is always to fulfill our guests' requests as efficiently as possible, as our diverse room options aim to cater to various preferences. We appreciate your understanding as we navigated this situation.We understand the gesture of a complimentary drink does not fully make up for the challenges faced, and we are saddened to hear that our service did not fully meet your expectations in this instance. Our team values all guests irrespective of the booking platform used, and we apologize for any miscommunication regarding our discount policies.We hope to welcome you back in the future. Best wishes,Manager on Duty

Dear Ms Katharina,Thank you for sharing your feedback.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.It would be our pleasure to have you return on another occasion. Very best wishes,Manager on Duty

Dear Mr Ariel,Thank you for sharing your feedback.We are thrilled to hear that you found the surrounding area secure and appreciated the convenient transportation links close to our hotel. Your commendations on the cleanliness of our rooms, the pristine condition of our hotel, and the high standard of service are greatly valued. It is wonderful to know that our room amenities met your expectations, contributing to a comfortable stay.We look forward to welcoming you back for another excellent experience with us. Kind regards,Manager on Duty

Sehr geehrter Herr Olaf,vielen Dank für Ihr nettes Feedback zu unserem Hotel.Es freut uns zu hören, dass Sie unseren schnellen Service und die Sauberkeit der Zimmer positiv hervorheben. Diese Aspekte sind uns besonders wichtig und wir sind stolz darauf, dass sie Ihren Ansprüchen gerecht wurden.Wir bedauern, dass die Größe des Badezimmers nicht Ihren Erwartungen entsprach. Die Gestaltung unserer Badezimmer zielt darauf ab, eine Balance zwischen Funktionalität und Komfort für unsere Gäste zu schaffen, und wir nehmen Ihre Rückmeldung diesbezüglich ernst.Die Lärmbelästigung aufgrund der Lage des Hotels ist uns bewusst und wir bieten, wie in den Informationen angegeben, ruhigere Zimmer zur Rückseite des Hotels an. Wir bedauern, falls Sie Unannehmlichkeiten durch Lärm erfahren haben sollten und empfehlen bei einem zukünftigen Aufenthalt ein Zimmer zur Parkseite, um einen erholsameren Schlaf zu garantieren.Die verkehrsgünstige Lage unseres Hotels wird von vielen Gästen wegen der guten Anbindung an öffentliche Verkehrsmittel und die Nähe zum Flughafen geschätzt. Wir hoffen, dass auch Sie die Vorteile dieser Anbindung nutzen konnten.Gern würden wir Sie auch in Zukunft wieder bei uns begrüßen!Manager on Duty

Beste Meneer Lambertus ,Hartelijk dank voor dit zeer positieve oordeel.Het verheugt ons dat u een fijn verblijf heeft gehad in ons hotel.We hopen u in de toekomst opnieuw te mogen verwelkomen en wensen u een fijne dag toe. Met vriendelijke groet,Manager on Duty

Dear Ms Mily,We thank you for taking the time to provide us with your feedback.We are delighted to hear that you found your stay comfortable and our rooms to be adequately spacious for your needs. Moreover, your commendation of our team members' politeness and pleasant demeanor is greatly appreciated and reinforces our commitment to exceptional guest service.We regret to hear that the weather was less than ideal during your walk to the RAI, and we understand that this can indeed pose an inconvenience. While we cannot influence the weather, we strive to ensure that all other aspects of our guests’ experiences are as seamless and comfortable as possible.Your positive remarks resonate with the standards we aim to uphold at Novotel Amsterdam City, and it pleases us immensely that these aspects contributed to the enjoyment of your visit.We look forward to welcoming you back in the future.Kind regards,Manager on Duty

Estimado Senhor Fernando,apreciamos o seu retorno.Prezamos em ter conhecimento que encontrou todo o conforto nas nossas instalações e que apreciou o ambiente do hotel. A sua satisfação é uma prioridade para nós.Simultaneamente, ficamos gratos com os elogios relativos à limpeza do quarto, bem como ao serviço prestado pelos nossos colaboradores.Porém, lamentamos que tenha sentido falta de opções de restaurantes e mercados nas proximidades do hotel. Gostaríamos de informar que o nosso restaurante, de facto, oferece uma variedade de pratos internacionais e que existe um centro comercial moderno a cerca de 10 minutos a pé, onde poderá encontrar diversas opções de alimentação e compras. Para conveniência dos nossos hóspedes, disponibilizamos também uma loja no local, aberta 24h.Finalmente, esperamos que tenha tido uma experiência de viagem enriquecedora e que os passeios pela cidade de Amesterdão tenham sido agradáveis.Esperamos sinceramente que tenha a oportunidade de voltar.Com os melhores cumprimentos,Manager on Duty

Risa様この度はNovotel Amsterdam Cityにご宿泊いただき、またご感想をお寄せいただき、誠にありがとうございました。お部屋の清潔さやサービスについて高い評価をいただき、心より感謝申し上げます。当ホテルは24時間対応のフロントデスクや多言語を話すスタッフ、そして毎日のハウスキーピングなど、快適なご滞在をサポートするための様々なサービスを提供しております。レストランの周辺についてのご指摘には、当ホテルの周辺にもいくつかの飲食店がございますが、より多様な選択肢をご希望のお客様には、市内中心部へ足を運ばれることをお勧めいたします。アクセスも便利で、当ホテルはトラム駅からわずか5分のところにあり、市内中心部へは約20分でお越しいただけます。またのお越しをお待ちしております。Manager on Duty

Sehr geehrte Nicole,vielen Dank für die freundliche Bewertung unseres Hotels.Wir freuen uns sehr, dass Sie einen tollen Aufenthalt bei uns hatten. Danke auch für das nette Lob an unsere Mitarbeiter, das geben wir gerne weiter. Auch freuen wir uns, dass Ihnen die Sauberkeit unseres Hotels sehr zugesagt hat.Hoffentlich entscheiden Sie sich auch bei Ihrem nächsten Aufenthalt in wieder für uns.Herzliche Grüße,Manager on Duty

Beste gast, Bedankt voor uw beoordeling en feedback.Het spijt ons dat de hygiëne van de kamer niet aan uw verwachtingen voldeed, dit is absoluut niet onze standaard. We zullen dit zeker met ons onderhoudsteam bespreken en hopen dat u verder een aangenaam verblijf had.Vriendelijke groet en hopelijk tot nog eens!Manager on Duty

Beste gast,Bedankt voor uw positieve recensie van uw verblijf bij ons.Het doet ons plezier dat u genoten heeft van uw verblijf bij ons en dat de kamer naar wens was. Ook fijn dat u de goede service als pluspunt aanhaalt. Daar doen we het voor!We hopen u in de toekomst opnieuw te mogen verwelkomen.Manager on Duty

Cher Monsieur Benoit,Merci de nous faire part de votre retour d’expérience.Nous sommes ravis d'apprendre que la propreté de nos chambres et l'état de notre hôtel ont répondu à vos attentes à 100%. Il est toujours encourageant de recevoir des retours positifs concernant nos efforts pour offrir un environnement impeccable. De plus, nous sommes heureux de constater que vous avez trouvé le confort de nos chambres à votre goût, ce qui reflète notre engagement à fournir une expérience reposante avec notamment notre concept de lit Live N Dream. En revanche, nous notons que notre service n'a pas atteint notre objectif de perfection et nous sommes désolés que vous ayez ressenti cela. Nous nous engageons à fournir un service exceptionnel et nous prenons bonne note de votre retour pour nous améliorer.Nous espérons avoir le plaisir de vous accueillir à nouveau prochainement.Bien à vous,Manager on Duty

Dear Mr Euan,Thank you for this kind review.We are thrilled to hear that you found our room cleanliness and hotel condition to be impeccable, and that our service met your expectations. Our team works diligently to ensure our guests have a comfortable and enjoyable stay, and it's rewarding to see these efforts reflected in your feedback. We're also glad that our comprehensive amenities, such as the eco-designed Live N Dream beds and 24-hour Stach shop, contributed to your satisfaction.We all hope to welcome you back in the future.Best wishes,Manager on Duty

Dear guest Tapio,Thank you for this high rating.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to welcome you back in the future.Best wishes,Manager on Duty

Beste Mevrouw Debbie,Hartelijk bedankt voor uw fijne review.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Een volgende keer staan we met plezier weer voor u klaar.Manager on Duty

Dear Guest Solfrid,Thank you for sharing your feedback.We are delighted to hear that you found our hotel to be a nice and clean place with good facilities, reflecting our commitment to providing a high-quality experience for our guests. It's wonderful to know that our efforts for room cleanliness met your expectations, achieving a 100% satisfaction rate in that area. We also appreciate your positive feedback on the condition of our hotel and the amenities provided in the room.However, we noticed your service rating, and while specific details were not provided, we sincerely regret that we did not fully meet your expectations on this occasion. We are continuously striving to offer exceptional service to all our guests and your feedback is instrumental in helping us improve. Please rest assured that we are dedicated to enhancing our guest experiences at every opportunity.We are glad that, overall, the room amenities were to your liking, contributing to a comfortable stay. We take pride in our attention to detail and the variety of amenities we offer, such as our Eco-designed Live N Dream beds and in-room Nespresso machines.We look forward to welcoming you back for another excellent experience with us. Kind regards,Manager on Duty

Dear Mr Young,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to welcome you back in the future.Best wishes,Manager on Duty

Dear Mr Young,Thank you for this kind review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We all hope to welcome you back in the future.Best wishes,Manager on Duty

Beste gast, We waarderen het zeer dat u de tijd nam voor uw beoordeling.Het doet ons veel plezier dat u tevreden was met uw verblijf bij ons en dat de netheid van de kamer naar wens was. Daar doen we het voor!Met vriendelijke groet,Manager on Duty

Dear Mr Ruben,Thank you for this kind review.We are thrilled to hear that you found our hotel modern and comfortable, and appreciated the convenience of our public transportation options for seamless travel to downtown Amsterdam. It is a pleasure to know that our commitment to cleanliness and crisp facilities met your expectations, enhancing the beauty of our hotel's location. We are also delighted that the room comfort and the service provided by our team contributed to a memorable stay.We all hope to welcome you back in the future.Best wishes,Manager on Duty