Matkat – Aurigeno

Location is excelente! Nice big room, comfy bed and nice hand soap. I went in summer with my husband and 2 kids. I was a little hesitant about paying the deposit thru link after learning that many scammers work that way, but it was the only way since it is a self check in. They do send instructions of everything with steps to enter the room. The key to the room is modern, thankfully my 19 year old got us in quite fast. One thing I didn’t know was that most places in Lugano don’t have air conditioners. So be aware! I have to say that even in summer (August) it wasn’t bad. The room has a floor cooling system and a fan. Check in was after 4pm (strictly) I had to walk around with bags for hours, but it was definitely stated ahead. They returned my deposit in a day or two. I would go back again. It was comfortable and spacious.

Loved everything about our stay! Very friendly and lovely staff. Location was beautiful and private up on the mountain. Also very good indoor spa and outdoor pool areas.

This was a decent stay. We were hoping to save some money by going this route instead of a hotel for overall price and a kitchen, and we did save money! There is major construction happening next door, so that was loud, and no AC, though we did find a window unit in the closet that saved the day. There were also stand fans. There is a garage space included, but it is for a very compact car, so plan accordingly. Overall, the apartment got the job done. Amazing? No. Good enough, yes. We weren't in the room a lot. The kitchen was very well stocked for anything you might want to cook. You can walk to the grocery store (Lidl) in about 15 mins, so you can really save a lot of eating money. I would recommend a cheat sheet for the trash sorting- that was confusing! We were dropping a student off at Franklin, and they explained it to her, so that's how we figured out the trash. If you need a decent place with a full kitchen and 2 full bathrooms near Franklin, this is a good place. Bring a little car! Oh and stairs, you need to be able to handle stairs for this place. A cover for the sofa would be good too. It's mismatched and has some holes.

Very nice hotel and personnel. Location and views to the lake were very good, room was spacious and clean. Food in the restaurant was very good, too. Personnel were helpful and attentive with a positive attitude.