experience staying at this hotel was absolutely pathetic primarily because of the STAFF consistently being rude, completely lacking service spirit and a shockingly indifferent level.
we had booked a stay for 6 nights but after two nights, cancelled our booking with a heavy penalty and shifted to another hotel. thats how unacceptably bad it was
the hotel was nearly unoccupied, only 20% occupied according to staff. despite of this they accommodated us on the EXTREMELY NOISY side facing the traffic. we offered to pay additionally to be able to shift to the other side of the corridor not so noisy. "NO NOT POSSIBLE, first cancel entire booking with a penalty and then rebook other room category".
we had booked a room with breakfast included... when we came down for breakfast, at 8.10 a.m. we were told breakfast already removed as "all guests already had their breakfast". and they REFUSED to serve us breakfast. 8.10 a.m. is a reasonable time for breakfast and we had no idea they would remove it earlier. its almost unheard of staff at any hotel would not at least offer some basic breakfast a la carte, but NO , "not possible we close breakfast when we think guest finish".
the swimming pool was horrifically poorly maintained and filthy, and our children refused to use it for that reason.
basically the only word the staff at this hotel seemed comfortable with is "no, not possible".
