Dear Guest,We sincerely apologize for the challenges you encountered during your 4-day stay at our hotel. It is disheartening to hear that our service and facilities did not meet your expectations, and we deeply regret any inconvenience you experienced.We take your feedback seriously and have identified the issues raised to implement immediate corrective measures. We understand the importance of friendly and efficient service, and we are addressing the concerns with our front desk staff to ensure a more positive guest experience.Regarding the room cleanliness issue, we apologize for any confusion and are revisiting our internal processes to ensure that cleaning is a standard part of every guest's stay without the need for additional requests.We are actively working on improving the internet speed and stability to enhance the overall connectivity experience for our guests.Concerning the problems with the keys, dated rooms, and bed linen, we appreciate you bringing these matters to our attention, and we are taking steps to rectify these issues promptly.Regarding the Hotels.com Gold Level perks, we are investigating the discrepancy and will take corrective action to ensure that the information provided is accurate and that the benefits are properly honored.We genuinely value your constructive feedback as it provides us with an opportunity to enhance our services. We understand the impact these issues have had on your stay, and we would love the chance to make amends during any future visits.Thank you for sharing your concerns, and we hope to have the opportunity to restore your confidence in our hotel.Best regards,