The gentleman who checked us in lied to us regarding laundry. We were leaving the hotel to go to the laundromat when he stopped and offered hotel laundry. Since we had a week's worth of laundry, that would have been very expensive so I told the gentleman that we were going to Lavaexpress, nearby. He told it was closed,out of budiness. I found an alternative laundromat, but that one was busy, so I decided to try Lava Express and sure enough it wasn't closed; it was open. Your front desk gentleman just wanted me to use the laundry services. He should not be lying to customers about availability outside of the hotel. The only other comment is our shower in room 3102 completely and totally flooded our bathroom. The design just doesn't work the water was everywhere.