Terassi/patio

Arvostelut: Allure Hotel & Conference Centre, Ascend Hotel Collection

3 out of 5

Arvostelut

7,6

Hyvä

Arvosana 10 - Loistava. 343 kautta 1004 arvostelua" "
Arvosana 8 - Hyvä. 321 kautta 1004 arvostelua" "
Arvosana 6 - OK. 167 kautta 1004 arvostelua" "
Arvosana 4 - Huono. 88 kautta 1004 arvostelua" "
Arvosana 2 - Hirveä. 85 kautta 1004 arvostelua" "

7,6/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,2/10

Palvelut/mukavuudet

7,0/10

Majoituspaikan kunto ja tilat

7,4/10

Ympäristöystävällisyys

Arvostelut

8/10 Hyvä

Lynn

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
my go to when visiting Barrie only one thing they need higher toilets the ones here seem to be made for kids
Yöpyi 1 yön toukokuussa 2024

8/10 Hyvä

Amir

Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
For the Value it is recommended
Yöpyi 2 yötä toukokuussa 2024
Guest Service Manager vastasi 22.5.2024
Dear Amir,Thank you for sharing your feedback. We're glad you found value in our services and enjoyed your stay. Your comments help us improve, and we appreciate your input. If there's anything specific we can do better, please let us know. We hope to welcome you back soon!Best regards,

2/10 Hirveä

Matthew

Huonoa: Henkilökunta ja palvelu
If you book online, there should be clear instructions regarding additional deposits. I booked a room online, tried to call the hotel to report I wouldn’t be able to check in until late, but there wasn’t an option to leave a message and no one answered the phone for 20 minutes. When I checked in at 2 am, they told me I needed an additional $200, then changed to $300 deposit. I didn’t have my credit card on purpose, as no one mentioned I needed a deposit and they REFUSED me accommodations and of course, no refund on the original booking. If your policy is to have a deposit paid, this needs to be clearly stated once you book. No one should be refused who has booked online. This policy is terrible and so is your business model. You should be ashamed of yourselves.
Yöpyi 1 yön toukokuussa 2024

2/10 Hirveä

Jordana

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Pool wasn’t available for a bit hot tub wasn’t opened. Fridge wasn’t working they had to replace it and blow dryer was only giving cold air. When asked to get a new one was told maintenance isn’t there to call tomorrow. (Why couldn’t they get it from another room and switch it out) by this point my hair was soaking wet
Yöpyi 3 yötä toukokuussa 2024
Guest Service Manager vastasi 16.5.2024
Hello Jordana,I'm sorry to hear about your disappointing experience. It sounds like there were multiple issues that impacted your stay. The unavailability of amenities like the pool, hot tub, and functioning fridge, along with a faulty blow dryer, must have been frustrating. It's understandable that you expected better responsiveness from the staff, especially when it came to basic amenities. Your feedback highlights areas where the hotel could improve its service and communication to ensure a more pleasant stay for guests in the future.Thank you

6/10 OK

John

I didn’t like the fact the the hot tub was closed. The breakfast buffet was not offered. Hotel cleanliness was not great.
Yöpyi 1 yön toukokuussa 2024
Guest Service Manager vastasi 12.5.2024
Dear John,We sincerely apologize for the inconvenience caused by the closure of the hot tub during your stay. Our team understands the disappointment this may have caused, and we're truly sorry for any disruption to your plans.To make amends for this unexpected maintenance issue, we provided additional inclusions to enhance your experience. Your feedback regarding the cleanliness is duly noted, and we assure you that we are taking steps to address these concerns promptly.Thank you

8/10 Hyvä

Charles

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Comfortable stay
Yöpyi 1 yön huhtikuussa 2024
Guest Service Manager vastasi 6.5.2024
Hello Charles,Thank you for your positive feedback.Hope to welcome you again soon.Thank you,

2/10 Hirveä

Kathy

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
When arriving the front desk gentleman was kind When we got to our room the floor was not clean as it seemed like they just vacuumed high walled areas Skirt of the bed had white stains on it Paint was peeling from the ceiling of the bathroom and the bed was broken we had to sleep with our head at the foot of the bed This use to be one of our favourite hotels
Yöpyi 1 yön huhtikuussa 2024
Guest Service Manager vastasi 12.5.2024
Dear Kathy,I'm truly sorry to hear about your disappointing experience at our hotel. Your feedback is invaluable to us, and we'll address these issues immediately to ensure they don't recur. Please accept our sincerest apologies for falling short of your expectations. We value your loyalty and hope to have the opportunity to regain your trust on your next visit. Thank you for bringing this to our attention.

4/10 Huono

Karie

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Lots of people smoking around exits. Garbage all over like apple cores and wrappers. No Tylenol at front desk. Staff were not friendly. Pool appears green. Room is good. Appears to have clean sheets and ample towels.
Yöpyi 1 yön huhtikuussa 2024
Guest Service Manager vastasi 24.4.2024
Hello Karie,Thank you for taking time to provide your feedback about your experience.I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future.Thank you,

10/10 Loistava

Ray

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Nice place to stay.
Yöpyi 2 yötä huhtikuussa 2024
Guest Service Manager vastasi 24.4.2024
Hello Ray,Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,

10/10 Loistava

Anastasia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
The folks that worked there all AMAZING!! Great staff - they seemed really well trained and eager to help!!! Just can't get over how amazing they really were!! Helpful and just worked so hard to please our Lions members. Really appreciated!
Yöpyi 2 yötä huhtikuussa 2024
Guest Service Manager vastasi 24.4.2024
Hello Anastasia,Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,

10/10 Loistava

Carolyn

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Guest Service Manager vastasi 11.4.2024
Hello Carolyn,Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,

8/10 Hyvä

Connie

Hyvää: Siisteys
Yöpyi 2 yötä huhtikuussa 2024
Guest Service Manager vastasi 11.4.2024
Hello Connie, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,

6/10 OK

Shawn

Huonoa: Henkilökunta ja palvelu
There was a new guy working the front desk, and he wasn’t very pleasant to deal with
Yöpyi 1 yön maaliskuussa 2024
Guest Service Manager vastasi 31.3.2024
Hello Shawn,We apologize for the inconvenience caused by our new front desk staff member. We will address this issue promptly to ensure a pleasant experience for all our guests.

4/10 Huono

Rebecca

Matkusti perheen kanssa
Hyvää: Palvelut/mukavuudet
Huonoa: Siisteys
The washroom was not clean, walls had debris stuck on them. When using thenshower thebwater stood in the tub rather then draining.
Yöpyi 1 yön maaliskuussa 2024
Guest Service Manager vastasi 31.3.2024
Hello Rebecca,We sincerely apologize for the inconvenience you experienced with the cleanliness and drainage in the washroom. Your feedback is valuable to us, and we will address these issues promptly to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.

6/10 OK

Lin

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Guest Service Manager vastasi 24.3.2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,

8/10 Hyvä

Ronald

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Easy Highway access, conveniently located to family and friends. Hotel needs an upgrade in some areas, our bathroom paint was peeling off the ceiling from a lack of ventilation for shower but the room was clean and quiet.
Yöpyi 3 yötä maaliskuussa 2024
Guest Service Manager vastasi 22.3.2024
Thank you for your feedback. We're glad to hear you found our location convenient and enjoyed a clean and quiet room. We apologize for the bathroom issue and will address it promptly. We appreciate your understanding and hope to welcome you back for an improved experience. Safe travels!

2/10 Hirveä

Dorothy-Jean

Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Staff fly in the place is terribly dirty
Yöpyi 1 yön maaliskuussa 2024
Guest Service Manager vastasi 22.3.2024
I sincerely apologize for the inconvenience caused by the cleanliness issue in your room. Please be assured that we will address this immediately. Your comfort and satisfaction are our top priorities, and we appreciate your feedback to help us improve. Thank you for bringing this to our attention.

10/10 Loistava

Jonathan

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Had everything we needed
Yöpyi 2 yötä maaliskuussa 2024
Guest Service Manager vastasi 22.3.2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,

4/10 Huono

Sylvie

Matkusti kumppanin kanssa
Huonoa: Palvelut/mukavuudet
Noisy
Yöpyi 1 yön maaliskuussa 2024
Guest Service Manager vastasi 22.3.2024
We sincerely apologize for the unfortunate event you experienced. Here at our company, excellent customer support is paramount to us, and occurrences like this are rare exceptions.

10/10 Loistava

Ramona

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön maaliskuussa 2024
Guest Service Manager vastasi 22.3.2024
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,

8/10 Hyvä

Ming

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel is kind of out dated, but washroom and bed is very clean and comfy. Friends have a little problem of kids running around in the hallway, very noisy.
Yöpyi 1 yön maaliskuussa 2024
Guest Service Manager vastasi 22.3.2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,

4/10 Huono

Melissa

Liikematkailija
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
My room wasn't cleaned the whole time I was there, which was 5 nights. The clerk who checked me in charged me an extra $45 a night, and was not even friendly. The pool was open 2 nights of my stay. The restaurant staff was wonderful, the food was very good and the desk staff at checkout was very perosnable and helpful.
Yöpyi 5 yötä helmikuussa 2024
Guest Service Manager vastasi 22.3.2024
Dear Melissa,We sincerely apologize for the inconvenience you experienced during your stay with us. We regret that your room was not cleaned and for the additional charge you incurred upon check-in. We also acknowledge the limited pool availability during your visit. However, we are pleased to hear positive feedback about our restaurant staff and the desk team at checkout. Your feedback is valuable, and we will address these issues to ensure a better experience for our future guests.

8/10 Hyvä

Olajumoke

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Property is close to highway.
Yöpyi 2 yötä helmikuussa 2024
Guest Service Manager vastasi 22.3.2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,

10/10 Loistava

Bruce

Hyvää: Siisteys ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Guest Service Manager vastasi 22.3.2024
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,

10/10 Loistava

Dean

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Our stay was great, room clean beds very comfortable. Quiet, visited pool and hot tub nice and clean. It was a Sunday so restaurant was closed unfortunately. Was able to walk to nearby restaurant. Will stay again when in area!
Guest Service Manager vastasi 22.3.2024
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated! We look forward to seeing you again soon.Thank you,

4/10 Huono

Peter

Matkusti pienten lasten kanssa
Huonoa: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Over priced for the property , very old and dirty , and when you pay for breakfast included, but they don’t do breakfast on a Monday 🙈
Yöpyi 1 yön helmikuussa 2024
Guest Service Manager vastasi 22.3.2024
I sincerely apologize for the inconveniences you've experienced during your stay. Your feedback is invaluable to us, and I assure you we will address these issues immediately to enhance our services. Please allow us to make it right for you.

8/10 Hyvä

Catherine

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very convenient, close to Highway, easy to find, very reasonable
Yöpyi 2 yötä helmikuussa 2024
Guest Service Manager vastasi 22.3.2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,

8/10 Hyvä

Ryan

Yöpyi 1 yön helmikuussa 2024
Guest Service Manager vastasi 22.3.2024
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,

10/10 Loistava

Scott

Yöpyi 2 yötä helmikuussa 2024
Guest Service Manager vastasi 25.2.2024
Dear Scott, Thank you so much for taking the time to share your experience and leaving 5 star rating. We are happy to hear that you had a great time at our hotel. We look forward to seeing you again soon.Thank you,

10/10 Loistava

Mike

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Guest Service Manager vastasi 25.2.2024
Dear Mike,Thank you so much for taking the time to share your experience and leaving 5 star rating. We are happy to hear that you had a nice stay with us. We look forward to seeing you again soon.Thank you,

8/10 Hyvä

Thomas

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Guest Service Manager vastasi 25.2.2024
Dear Thomas, Thank you so much for taking the time to share your experience with us. We take pride in knowing our guests are happy with their stay experience.Thank you,

8/10 Hyvä

Christine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good price
Yöpyi 2 yötä helmikuussa 2024
Guest Service Manager vastasi 25.2.2024
Dear Christine, Thank you so much for taking the time to leave an excellent rating. We really appreciate your business.Thank you,

8/10 Hyvä

Andrew, Toronto

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Guest Service Manager vastasi 25.2.2024
Dear Andrew,Thank you so much for taking the time to share your experience with us. We take pride in knowing our guests are happy with their stay experience.Thank you,

8/10 Hyvä

Pat

Hyvää: Siisteys ja henkilökunta ja palvelu
Check in was quick and simple friendly staff ,room was clean and comfortable. Unfortunately parking was a bit of a problem when I returned around 11pm maybe due to the snow but had to park the other end of hotel with a long walk to my room,restaurant hours not very good open late close early like 10pm so don’t expect a late night meal or drinks.
Yöpyi 1 yön helmikuussa 2024
Guest Service Manager vastasi 25.2.2024
Dear Pat, Thank you for taking time to provide your feedback about your experience. I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible. We will let Food & Beverage department know about the restaurant hours.Thank you,

4/10 Huono

Pauline

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Arrived late go to park and there is no parking spots anywhere close to our entrance. Was kept up till 2:30 am with kids running down hall had called front desk around midnight. When booking it said there was breakfast to find out it was not included and $18.95 per person. The bed frame anytime you rolled over or moved it squeaked. Stayed here so we would get a good night sleep and feels like we didn’t even sleep at all Told front desk of our concerns and just received a smile and head nod and said nothing can be done. Very poor experience and do not recommend
Yöpyi 1 yön helmikuussa 2024
Guest Service Manager vastasi 25.2.2024
Dear Pauline, Thank you for taking time to provide your feedback about your experience. I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future.Thank you,

8/10 Hyvä

DWAYNE

Matkusti perheen kanssa
Hyvää: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Huonoa: Siisteys
Someone puked in the hall last night and it was still there come 11am next morning. Other than that is it was good stay. Breakfast buffet - pancakes, eggs very average
Yöpyi 1 yön helmikuussa 2024
Guest Service Manager vastasi 25.2.2024
Dear Dwayne, Thank you for taking time to provide your feedback about your experience. I would like to begin by apologizing to you for not meeting your expectations. We have talked to our housekeeping department about this to improve the situation. Thank you,

10/10 Loistava

Mike

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff was excellent. Very polite and courteous. Facility is old but clean.
Yöpyi 2 yötä helmikuussa 2024
Guest Service Manager vastasi 12.2.2024
Dear MikeThank you so much for taking the time to share your experience and leaving 5 star rating. We are happy to hear that you had a great time at our hotel. We look forward to seeing you again soon.Thank you,

10/10 Loistava

Adam

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Another great stay
Always an amazing experience at the Allure Hotel, my favourite place to stay when visiting Barrie
Yöpyi 2 yötä helmikuussa 2024
Guest Service Manager vastasi 12.2.2024
Dear Adam,Thank you for sharing a review of your recent experience. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon. Thank you,

8/10 Hyvä

Roger

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
It wasn’t clean in some common areas.
Yöpyi 2 yötä tammikuussa 2024
Guest Service Manager vastasi 12.2.2024
Dear Roger, Thank you for taking time to provide your feedback about your experience. I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future.Thank you,

10/10 Loistava

O

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Safe and clean hotel. Staff are great. I'd recommend this hotel over a lot of the others, however the toilet is too small and the pillows aren't the greatest. I'd still suggest this hotel over a lot of the others in Barrie.
Yöpyi 1 yön helmikuussa 2024
Guest Service Manager vastasi 12.2.2024
Dear O, Thank you so much for taking the time to share your experience and leaving 5 star rating. We are happy to hear that you had a good time at our hotel. We look forward to seeing you again soon.Thank you,

10/10 Loistava

Adam

Yöpyi 1 yön helmikuussa 2024
Guest Service Manager vastasi 12.2.2024
Thank you so much for taking the time to leave us a good rating - it's much appreciated! We look forward to seeing you again soon.Thank you,

2/10 Hirveä

Howie

Huonoa: Henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Guest Service Manager vastasi 12.2.2024
Dear Howie, We sincerely apologize for the unfortunate event you experienced. Here at our company, excellent customer support is paramount to us, and occurrences like this are rare exceptions.Thank you,

2/10 Hirveä

Keegan

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Guest Service Manager vastasi 12.2.2024
Dear Keegan,Thank you for taking time to provide your feedback about your experience.I would like to begin by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to make ourselves better to provide an exceptional experience in the future.Thank you,

8/10 Hyvä

Deborah

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Quick Getaway
Pre-Celebration my birthday is coming up. Needed a room close to Gateway Casino. I just wish your towel’s were softer.
Yöpyi 2 yötä helmikuussa 2024
Guest Service Manager vastasi 12.2.2024
Dear Deborah, Thank you so much for taking the time to leave an excellent rating. We are sorry for the towel condition. We hope you had a great time with us. Thank you,

6/10 OK

Pamela

Matkusti perheen kanssa, Liikematkailija
convenient for dogs, easy outdoor access
Yöpyi 1 yön tammikuussa 2024
Guest Service Manager vastasi 4.2.2024
Dear Pamela, Thank you for taking time to provide your feedback about your experience. We look forward to seeing you again soon. Thank you,

10/10 Loistava

Richard

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
The manager on desk assited the other staff member to fill out request and we had a great first time staying here !
Yöpyi 1 yön tammikuussa 2024
Guest Service Manager vastasi 4.2.2024
Dear Richard, Thank you so much for taking the time to share your experience and leaving 5 star rating. We are happy to hear that you had a great time at our hotel. We look forward to seeing you again soon.Thank you,

6/10 OK

Kelly, Kirkland

Hyvää: Siisteys ja henkilökunta ja palvelu
This is an aging property that is decent enough but the details are lacking. Carpets are folding in the middle stairwells are dirty. And it seemed like there are some rooms where some sketchy people live/stay.
Yöpyi 2 yötä tammikuussa 2024
Guest Service Manager vastasi 4.2.2024
Dear Kelly, Thank you for taking time to provide your feedback about your experience with us. We have been trying to improve the building condition. Also, we are trying to have extra person to walk around during the busy weekend. We will use your comments to make ourselves better to provide an exceptional experience in the future.Thank you,

10/10 Loistava

Victor

Matkusti perheen kanssa, Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön tammikuussa 2024
Guest Service Manager vastasi 4.2.2024
Dear Victor,Thank you so much for taking the time to leave us a 5 star rating! We look forward to seeing you again soon. Thank you,

10/10 Loistava

O

Hyvää: Siisteys ja henkilökunta ja palvelu
Bathtub was broken.
Yöpyi 1 yön tammikuussa 2024
Guest Service Manager vastasi 4.2.2024
Hello O, Thank you so much for leaving us a 5 star rating. Also, we are so sorry for the broken bathtub. We will talk to housekeeping and maintenance department. We look forward to seeing you again soon. Thank you,

4/10 Huono

isabella

Liikematkailija, Matkusti kumppanin kanssa
Huonoa: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Staff at front desk were very rude
Yöpyi 1 yön joulukuussa 2023
Guest Service Manager vastasi 4.2.2024
Dear Isabella, Thank you for taking time to provide your feedback about your experience. I would like to begin by apologizing to you for not meeting your expectations. We will talk to our front desk staff to improve the situation and use your comments to make ourselves better to provide an exceptional experience in the future. Thank you,