Benton Harbor Hotellit

”Although recently reported as renovated, the work to do so was quite poor in my opinion. My TV only worked every 10 minutes and was quite old. Bathroom mirror light did not work, no bath fan. The room furnishings were outdated. My door to the hall did not fit the opening very well and you could see through to the hallway from the room. Very unpleasant odors from time to time. On the other hand the location is very good, staff was nice, breakfast was decent, and the price was reasonable. Such...

”Great Property, but Service Needs a Personal Touch I had mixed feelings about my recent stay. On the positive side, the rooms were spotless and the property itself is in excellent condition. However, the service didn’t quite live up to the surroundings. I believe great hospitality is all about the little things, and a few details were missed during my visit: A Slow Welcome: After a long flight delay, I arrived around 8:00 PM. Unfortunately, the reception desk was empty. I waited about 10 minutes...

”Staff was great. My room was big, and clean. I will be returning to stay again. ”

”Not clean ”

”Great”

”The pool and hot tub were both down. The hallways were dirty. They’re ceiling tiles falling in multiple places. It looks very old and rundown. Breakfast was hardly anything at all. Could not take a shower because black stuff kept coming out of the pipes.”

”Very clean rooms. ”

”Better not charge me !! Your ad on shoi am adws pool and whirlpool . The absolute 1st picture . I called a week before I went . They told me the pools were good . I get there? Pools are closed for the winter. . ”

”I didn't use it ”

”This property is basically completely torn apart for remodel… a detail not disclosed by Expedia during my booking. The entire common area is unusable. Paying for a night in a hotel that literally makes you scared for your safety is insane. On top of that, at 6am the fire alarm starts blaring and you don’t know if construction people started a fire or someone burnt their toast. Very very disappointed with this stay.”

”The room I got was okay before inspection. I got a king bed for the night and underneath the desk were three little chocolate-like, maybe even “Milk Duds” candy droplets along the floor. In the bathroom, the bottom of the shower curtain was stained with mold and it had this old-aged smell rather than a “clean” smell. There was some accumulation of dust within the room too, which just makes it seem like it was never touched at all. When me and my partner went to the desk to discuss these issues,...

”The nicest room ever. Great shower pressure! ”

”Room was clean the pool wasn't open”

”Nice”

”Not a good experience ”

”Staff were very kind, and accommodating ”

”Was good stay”

”My husband and I actually were booked to stay at a different hotel besides the Hampton.When we got to our other hotel, it was so bad. We booked instantly at the Hampton Inn, and I am so glad that we did. I made a reservation at eleven o'clock at night and I was worried that the hotel might cancel the reservation because it was so late. So, I called and the front desk staff was so helpful and friendly in assuring me that our reservation was okay and for us to come on over. Everything from the...