Benton Heights Hotellit

”The staff forgot to put a blanket or comforter on our bed. Went to the front desk and they had a sign on the counter to call this number if no one was there. I wanted to talk to someone from the staff to make sure that they knew what was missing. In retrospect I wanted to make sure that I wouldn’t be charged for the missing cover. I called the phone number to the hotel and briefly talked to a worker. I told her of the mishap and that she would speak to the manager. She took my phone number and...

”This was a quick stay but we had a good breakfast in the morning. Staff was friendly and accommodating.”

”The room I got was okay before inspection. I got a king bed for the night and underneath the desk were three little chocolate-like, maybe even “Milk Duds” candy droplets along the floor. In the bathroom, the bottom of the shower curtain was stained with mold and it had this old-aged smell rather than a “clean” smell. There was some accumulation of dust within the room too, which just makes it seem like it was never touched at all. When me and my partner went to the desk to discuss these issues,...

”Staff were very kind, and accommodating ”

”Positive: Breakfast was very good and bed was comfortable. Negative: Pool was closed and I did see a cockroach in the room. ”

”Very clean rooms. ”

”Everything was wonderful with the exception of the wild weather. The room was beautiful, clean and quiet. Never had a bad experience here. Will be back again and again. Love So Ha and the Lake Bluff. ”

”Great location, super friendly staff. We will definitely stay here again!”

”Stayed here for over a week. The room was clean and comfortable. The breakfast was good and included eggs, sausage, potatoes, oatmeal, waffles, bagels, fresh fruit, yogurt, juice and a few more things. I recommend making a breakfast sandwich with bagel, sausage, and egg! Overall hotel was clean, but when I went to use a pool, the area around it was dirty with garbage on the floor and pool water did not look clean. It needs to be looked into. I’ve stayed in multiple hotels in that area and a few...

”Friendly staff, clean rooms, amazing harbor view!”

”I didn't use it ”

”Room was clean and staff was great pool was not advertised as closed down fitness room had broken machines breakfast was not the best either I know it's just a small one but quality wasn't good for being small variety ”

”Staff was great. My room was big, and clean. I will be returning to stay again. ”

”Good, quiet stay”

”Found hair in the shower, which was totally gross and not sanitary at all. To make matters worse, there wasn't even a complimentary breakfast, which is a bummer. The staff seemed pretty checked out, I even saw one of them sleeping! Definitely not the experience I was hoping for.”

”We've stayed at this facility a couple different times, so I find it satisfactory.”

”Great location. Awsome view on the 3 floor facing lake michigan . ”