Lieber Jonas, vielen Dank für Deine gute Bewertung.Mit freundlichen Grüßen,Sophie

Lieber Hans Peter, vielen Dank für Deine gute Bewertung.Mit freundlichen Grüßen,Sophie

Dear Marko, thanks for the great review. We are looking forward to welcoming you again.With best regards,Sophie

Thank you very much for your great feedback!Yours sincerely,Sophie

Thank you for taking the time to rate us. :)

Lieber Timo, vielen Dank für Deine gute Bewertung.Mit freundlichen Grüßen,Sophie

Dear Guest, thanks for your good feedback.Yours sincerely,Sophie

Dear Virpi, thanks for your good feedback.Yours sincerely,Sophie

Dear Guest, Thank you for taking the time to write a review. All your comments are essential to educate our staff about good and bad service. We make sure that our team is aware of your feedback. We hope to welcome you back again. Sincerely,Sophie

Dear Lauri, thank you very much for your evaluation.With kind regards,Sophie

Dear MINNA, thank you very much for your good evaluation.With kind regards,Sophie

Dear Miikka, thanks for the great review. We are looking forward to welcoming you again.With best regards,Sophie

Dear Jaana,thank you for taking the time to share your feedback. Unfortunately, our air-conditioning ceiling is overstrained by such sustained heat and is currently still being repaired by our technicians. Our technicians are doing their best to solve this problem as quickly as possible, therefore we can only apologize for causing you such inconvenience. We hope to welcome you back to our hotel very soon!Sincerely,

Dear Guest, thank you for taking the time to share your feedback. What exactly did you not like about your stay? Feel free to leave us detailed feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie

Dear Matti, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sophie

Dear Petri, thanks for your good feedback. Yours sincerely, Sophie

Dear Tuula, thank you for taking the time to share your feedback. With a size of 1028 rooms it is difficult to guarantee a quick check-in for every guest. We have tried to find a solution and have created a hotel app that allows our guests to check in and out of our hotel independently and without stress. If you give us the chance to win back your trust, we guarantee that we will do our best to ensure that you have as good an experience with us as other guests. With kind regards, Sincerely, Sophie

Dear Anneli, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie

Dear Isa, thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sophie

Dear Mika, thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sophie

Dear Sanna, thanks for the great feedback. We look forward to welcoming you back next time. With kind regards, Sophie

Dear Jari, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie

Dear Antti, thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Sophie

Dear Kari, thank you for taking the time to share your feedback. As far as the elevator situation is concerned, we are currently in the process of converting it into an faster one, so that you can get to your room even faster and relax. Unfortunately this means that there may be waiting times in front of the elevator at the moment. We hope to welcome you back to our hotel very soon! Sincerely, Sophie

Dear Cristian, thanks for the great review. We are looking forward to welcoming you again. With best regards, Sophie

Dear Janne, thanks for the good review. We look forward to welcoming you back next time. With kind regards, Sophie

Dear Banashree,Thank you for the positive review of our hotel! We are delighted to hear that you enjoyed your stay with us. However, we apologize for the inconveniences caused by the open bath. To make our rooms seem brighter, we opted for an open, translucent model in the design. We are very sorry that we could not meet your taste. We also offer rooms such as our Junior Suite with a separate bathroom-area.Thank you for sharing your feedback with us. We look forward to welcoming you again!Best regards,Lily

Dear Janusz A.Thank you for providing feedback on your recent stay with us. We regret to learn that your experience did not fully meet your expectations, and we apologize for any inconvenience caused.We understand your disappointment regarding the Wi-Fi service and sincerely apologize for any inconvenience it may have caused. Our aim is to provide reliable internet access to all our guests, and we will investigate this issue further to ensure improvements are made.Regarding your comments on the room, we apologize if it did not meet your expectations of a "Superior" room. We strive to provide comfortable and well-appointed accommodations, and we will review your feedback to make necessary enhancements.We are delighted to hear that you enjoyed the breakfast experience, and we appreciate your positive feedback on this aspect of your stay.Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back in the future and provide a more satisfying experience.Thank you once again for sharing your thoughts with us.Best regards,Lily

Dear Noe,Thank you for the great review of our hotel! We are delighted to hear that you enjoyed your stay with us and look forward to welcoming you again.Best regards,Lily

Dear David Yves,Thank you for your great review!We are delighted to hear that you enjoyed your stay and look forward to welcoming you again.Best regards,Lily

Dear Jesse,Thank you for your feedback on your recent stay with us. We're delighted to hear that you enjoyed our hotel's location in a vibrant area with plenty of amenities nearby and convenient access to public transportation.We apologize for any inconvenience you experienced regarding the noise level in your room, the availability of towels, and the need to request coffee daily. Your comments are important to us, and we will address these issues with our housekeeping and front desk teams to ensure that they are promptly resolved.We're glad to hear that you found our front desk staff to be very nice and helpful. Providing excellent service to our guests is our top priority, and we appreciate your recognition of our team's efforts.We hope that these issues did not overshadow your overall experience, and we would love the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for choosing to stay with us.Sincerely,Po

Lieber Ulf,Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt bei uns. Wir freuen uns, dass Ihnen unser Frühstück gefallen hat und dass Sie die logistische Organisation während Ihres Frühstücks besonders loben.Es tut uns jedoch leid zu hören, dass der Self-Check-in-Prozess langsam und nur teilweise erfolgreich war. Wir entschuldigen uns für die Unannehmlichkeiten, die Sie dabei erlebt haben. Ihre Erfahrung ist wichtig für uns, und wir werden sicherstellen, dass unser Team die notwendigen Maßnahmen ergreift, um den Check-in-Prozess zu verbessern und reibungsloser zu gestalten.Wir hoffen, dass dieser Vorfall Ihren Gesamteindruck nicht beeinträchtigt hat und dass Sie uns in Zukunft erneut die Gelegenheit geben, Sie von unserem Service zu überzeugen. Wenn es noch etwas gibt, das wir tun können, um Ihren nächsten Aufenthalt noch angenehmer zu gestalten, lassen Sie es uns bitte wissen. Nochmals vielen Dank für Ihr Feedback und Ihre Unterstützung.Mit freundlichen Grüßen,Po

Dear Philip,thanks for the positive review. We are looking forward to welcoming you again.With best regards,Po

Dear Sarah,Thank you for your positive feedback about your stay with us. We're thrilled to hear that you loved staying at our hotel.We apologize for any inconvenience you experienced with the distance to the toilet facilities while having dinner or drinks. Your feedback is valuable to us, and we will take it into consideration as we strive to improve our guests' experience.We're glad that overall you enjoyed your stay with us, and we hope to have the opportunity to welcome you back in the future. Thank you for choosing to stay with us.Sincerly,Po

Liebe Sefa,Vielen Dank für Ihr Feedback zu Ihrem Aufenthalt bei uns. Es tut uns aufrichtig leid zu hören, dass Ihr Zimmer nicht ordnungsgemäß gereinigt wurde und dass Sie Unannehmlichkeiten mit der Parkkarte hatten.Sauberkeit und Komfort sind für uns oberste Priorität, und wir werden sicherstellen, dass Ihr Feedback mit unserem Reinigungsteam geteilt wird, um sicherzustellen, dass solche Vorfälle in Zukunft vermieden werden. Wir werden Ihre Anmerkungen auch überprüfen und sicherstellen, dass unsere Parkausweise ordnungsgemäß funktionieren, um den Aufenthalt unserer Gäste reibungsloser zu gestalten.Vielen Dank, dass Sie uns über Ihre Erfahrungen informiert haben. Wir hoffen, dass Sie uns in Zukunft noch einmal die Gelegenheit geben, Ihnen einen angenehmen Aufenthalt zu bieten. Wenn es etwas gibt, bei dem wir Ihnen helfen können oder wenn Sie weitere Fragen haben, zögern Sie bitte nicht, uns zu kontaktieren. Nochmals vielen Dank für Ihr Feedback und Ihre Unterstützung.Mit freundlichen Grüßen,Po

Dear Alexander, thanks for the great review. We are looking forward to welcoming you again.With best regards,Po

Lieber Sandra,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

Lieber Manuel,vielen Dank für Ihr Feedback zu Ihrem Aufenthalt bei uns. Es tut uns aufrichtig leid, dass Sie sich nicht ausreichend über die anfallenden Zusatzkosten informiert gefühlt haben.Wir hoffen, dass wir die Gelegenheit haben, Sie bei einem zukünftigen Besuch von unserer verbesserten Servicequalität zu überzeugen. Nochmals vielen Dank für Ihr Feedback und Ihre Unterstützung.Mit freundlichen Grüßen,Po

Dear Ronald,Thank you for the valuable feedback! We apologize for the inconvenience caused by the elevator issue you experienced resulting a long delays. Regarding the access to Alexanderplatz, we apologize for any inconvenience caused by the temporary closure due to maintenance. We appreciate your understanding and patience during this time.We hope to see you again soon.Sincerely,Po

Lieber Klaus,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

Lieber Horst,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen GrüßenLily

Dear Hans-Jürgen,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Po

Dear Mamdouh,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Po

Lieber Gabriele,vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Es freut uns sehr zu hören, dass Sie mit unserem Personal zufrieden waren, Sie sich gut aufgehoben gefühlt haben und dass Ihnen Ihr Eckzimmer so gut gefallen hat. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen!Mit freundlichen Grüßen,

Dear Saif,thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Po