Bertram Hotellit

”The breakfast here was a 10/10. My only complaint is the beds. They were horrible to sleep on. I could feel the springs when I laid down so they were poking me all night long. My bed also squeaked when I sat on it or moved. The rest of the hotel was clean and the staff was nice.”

”I would never stay at this hotel again. The room was dirty from the moment we walked in, and it was obvious that cleanliness was not a priority. To make matters worse, there was a gas leak that the hotel appeared to be aware of but failed to properly address or disclose to guests. That was completely unacceptable and made us feel unsafe throughout our stay. The staff was also incredibly unfriendly and unhelpful. Instead of showing concern or trying to resolve our issues, they were dismissive and...

”The staff was incredibly friendly and helpful. The entire facility was clean and smelled great.”

”Clean”

”Warm and welcoming. Fresh colors, delightful breakfast and space to do laundry.”

”Rooms were clean the bed was very comfortable. Indoor pool was very nice. Traveled with my dog and there was a really nice area for me to walk him.”

”We had never stated at a Drury and we are so glad we did!! This hotel was top notch. The "snacks" in the afternoon were amazing, more like dinner for us, and a huge benefit when traveling!! We would absolutely stay here again!!”

”did not have the breakfast. sheets were stained but the staff was helpful. Gave us clean one we changed . No floor mat for the shower. AC kind of worked.”

”Clean, helpful staff”

”We chose this hotel because it is a half mile from the airport and we had an early morning (5:50am) departure. The online description highlights “Free Airport transport”. As we checked in and said that we needed a shuttle at 3:45, we were informed that shuttles started at either 5:00 or 5:30! Although the webpage says free airport shuttle, you have to open additional pop-ups to see the information saying that hours were limited. In the end I had to order an Uber to get to the airport on time....

”The front desk staff person that we worked with was incredibly helpful, friendly, and accommodating. We had a unique situation with two adults and 15 students. She gave the chaperones keys to all the student rooms, allowed us to use the breakfast area for dinner, watched cameras to allow us better control of the students and any issues that could have arisen. She was extremely kind and generous to us. And she was there throughout our whole overnight stay, from early Tuesday afternoon until...

”The room was nice. We went during the heatwave so the Ac”

”The hotel was quiet and the room was generally clean. The downside was the hallways smelled of cigarettes and an odd mix of food/spices that carried over to the rooms. I ended up purchasing an air freshener for our room. The pool was cold (79 degrees).”

”Easy and fast check in and check out. We were passing by the hotel on our way to the event we were in town for and stopped to see if we were able to check in 2 hours early. The staff said our room was available. This was a very big help for my family and greatly appreciated. Breakfast was simple but all items were good quality. Easy check out at 6:00 am.”

”Front desk was friendly, kind and efficient. Our room was very clean and comfortable. I will stay again. I would definitely recommend.”

”During the night right after we retired (around 12 or 12:30 pm) several individuals were on the sidewalk right next to our unit #101 Efficiency King. They were talking very loud (sometimes shouting) and had rap music playing loudly. (It sounded like they were in the next room of OUR suite! After listening to it for over an hour, we called the front desk to complain. It took 2 calls to the desk and over an hour before they were quiet. The breakfast was also very disappointing!”

”The water smelled like sewage when it ran. Other than that you’d have to stay a few nights to enjoy what it offers”

”The hotel is dated and could use some updating for sure! The sheets were some of the roughest I have ever slept on! The A/C worked well, Thank God because it was HOT out! We didn’t get the room I paid for but the front desk help was Awesome!!”

”Clean and updated rooms with helpful staff and a nice location”