Sisäuima-allas
Tarkista saatavuus

Arvostelut: Lea Marston Hotel

4 out of 5
Lea Marston Hotel
Haunch Lane, Lea Marston, Sutton Coldfield, England

Arvostelut

8,0

Erittäin hyvä

Arvosana 10 - Loistava. 367 kautta 981 arvostelua" "
Arvosana 8 - Hyvä. 329 kautta 981 arvostelua" "
Arvosana 6 - OK. 170 kautta 981 arvostelua" "
Arvosana 4 - Huono. 78 kautta 981 arvostelua" "
Arvosana 2 - Hirveä. 37 kautta 981 arvostelua" "

8,4/10

Siisteys

8,2/10

Henkilökunta ja palvelu

7,4/10

Palvelut/mukavuudet

7,8/10

Majoituspaikan kunto ja tilat

7,0/10

Ympäristöystävällisyys

Arvostelut

6/10 OK

golkurssilainen

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Lyhyt visiitti
Henkilökunta asiallista, kohteliasta ei liikoja kyselyitä. ilmeisen tottuneita läpikulkumatkailijoihin. Jos jatkat taksilla eteenpäin varaa hieman isä aikaa taksin saapuminen tuntui kestävän. en myöhästynyt tapaamisesta mutta tiukille meni. Englantilainen täysaamiainen on sitten tosi runsas, hyvä. Sijaitsee suht kaukana lentokentältä taksi 29£. Jos golfaat pääset 1 teelle talon, hotellin päädystä.

4/10 Huono

Zoe

Huonoa: Siisteys
Yöpyi 1 yön toukokuussa 2024
Shona - Operations Manager vastasi 22.5.2024
Dear Zoe,Thank you for taking the time to leave a review.We look forward to welcoming you back soon to turn your 2 into a 5.Kind regards

6/10 OK

Hansa

Huonoa: Siisteys ja majoituspaikan kunto ja tilat
The spa treatment are excellent. The rooms and room service terrible. I needed my room to be cleaned asked twice and still no one came. this is meant to be 4 star hotel but i would say rooms are like a two star rating, rooms are very outdated and the bathroom were not great either.
Yöpyi 2 yötä toukokuussa 2024
Shona - Operations Manager vastasi 17.5.2024
Dear Hansa,Thank you for taking the time to leave a review.We are pleased you enjoyed your spa treatments.I would like to apologise for your room not being cleaned, and for your room service not being up to our usual standard.Please be assured we take all feedback on board and use this to improve our guest experience.Kind regards

8/10 Hyvä

Rhys

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Perfect location good bar
Yöpyi 1 yön huhtikuussa 2024
Shona - Operations Manager vastasi 1.5.2024
Dear Rhys,Thank you for your review.We are pleased you were happy with our location and managed to spend time in the bar.We look forward to welcoming you back soon.Kind regards

10/10 Loistava

Anna

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Lovely location and friendly staff.
Yöpyi 1 yön huhtikuussa 2024
Shona - Operations Manager vastasi 30.4.2024
Dear Anna,Thank you so much for your fantastic review.We are pleased you were happy with the location and found the team to be friendly.We look forward to welcoming you back in the future.Kind regards

4/10 Huono

Rob

Liikematkailija
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
This is only a 4 star hotel because it has a spa/pool. Without that the rooms are dreadful. Poorly maintained, smelly, dated and noisy pipes even if you turn the radiator off. Not worth the £126 for one night, maybe half of that.
Yöpyi 1 yön huhtikuussa 2024
Shona - Operations Manager vastasi 26.4.2024
Dear Rob,Thank you for your review.Please be assured we take all feedback on board and use this to improve our guest experience.We do hope to have the opportunity to welcome you back in the future.Kind regards

10/10 Loistava

Andrea

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 1 yön huhtikuussa 2024
Shona - Operations Manager vastasi 24.4.2024
Dear Andrea,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

10/10 Loistava

Awais

Matkusti ryhmän kanssa, Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Loved this place!! first time in the area and it was lovely. The facilities were amazing and comfy homey feeling as you enter the building.
Yöpyi 1 yön huhtikuussa 2024
Shona - Operations Manager vastasi 22.4.2024
Dear Awais,Thank you so much for your lovely review.We are so happy you had such a good stay, and can't wait to welcome you back soon.Kind regards

8/10 Hyvä

RICHARD

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good location and benefits from the pool and spa.
Yöpyi 4 yötä huhtikuussa 2024
Shona - Operations Manager vastasi 19.4.2024
Dear Richard,Thank you for your review.We are pleased the location was good for you and you enjoyed the facilities.We look forward to welcoming you back soon.Kind regards

10/10 Loistava

Satpal

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent service,, friendly staff really appreciate your service
Yöpyi 1 yön huhtikuussa 2024
Shona - Operations Manager vastasi 15.4.2024
Dear Satpal,Thank you so much for your fantastic review.We are so happy you had a great stay and look forward to welcoming you back in the future.Kind regards

2/10 Hirveä

Simey

Yöpyi 1 yön maaliskuussa 2024
Shona - Operations Manager vastasi 22.4.2024
Dear Simey,Thank you for your review.We hope to welcome you back in the future to to turn your 1 into a 5.Kind regards

10/10 Loistava

Rajiv, Woodford Green

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Quiet area of midlands. Away fro busy places
Yöpyi 3 yötä tammikuussa 2024
Shona - Operations Manager vastasi 5.4.2024
Dear Rajiv,We are so happy you enjoyed your stay with is and can't wait to welcome you back soon.Kind regards

10/10 Loistava

Thomas, Teddington

Yöpyi 1 yön maaliskuussa 2024
Shona - Operations Manager vastasi 22.4.2024
Dear Thomas,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

8/10 Hyvä

Timothy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Good value, but out of the way.
Yöpyi 1 yön joulukuussa 2023
Shona - Operations Manager vastasi 15.3.2024
Dear Timothy,Thank you for your review.We are pleased you found us to be good value.I'm sorry our location wasn't more convenient for your needs.We look forward to welcoming you back in the future.Kind regards

6/10 OK

Dave

Matkusti lemmikkien kanssa, Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Staff were very welcoming and helpful. Cleanliness was below standard in the shower and had to ask for towels. Cleanliness in the pub restaurant also not great.
Yöpyi 1 yön maaliskuussa 2024
Shona - Operations Manager vastasi 11.3.2024
Dear Dave,Thank you for taking the time to leave a review.We are pleased you found the team to be welcoming and helpful, that is great to hear.I am sorry you had some issues with cleanliness. I have spoken to both departments involved to ensure this doesn't happen again.We look forward to welcoming you back in the future.Kind regards

6/10 OK

Lily

Hyvää: Henkilökunta ja palvelu
Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Shona - Operations Manager vastasi 28.2.2024
Dear Lily,Thank you for your review.We look forward to welcoming you back in the future to turn the 3 into a 5.Kind regards

10/10 Loistava

Josh

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Wife had a spa day whilst I went to watch the villa. They upgraded us from an executive double to a deluxe suit when my wife checked in and it was lovely! Room was spacious, clean and had everything you would need. The staff were friendly. We are at a local pub, which was nice. Local area is a bit remote, have to travel a few miles in either direction for a shop or food, but apart that’s no problem if you’re driving. Will definitely stay again if we are in the area.
Yöpyi 1 yön helmikuussa 2024
Shona - Operations Manager vastasi 28.2.2024
Dear Josh,Thank you for taking the time to leave a review.We are pleased you enjoyed the upgrade.What lovely comments regarding the team -thank youWe can't wait to welcome you back soon.Kind regards

8/10 Hyvä

Michael

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
One of our favourites but starting to look tired
We've been going to the Lea Marston for many years now, and whilst we still love it, some of the rooms need a re-furb. Bedside USB chargers would be good too. PS I particularly enjoy using the driving range and the short but fairly tight and quite pretty 9 hole course. Lots of water!
Yöpyi 3 yötä helmikuussa 2024
Shona - Operations Manager vastasi 28.2.2024
Dear Michael,Thank you for taking the time to write a review.We really appreciate your feedback and look forward to welcoming you back again in the future.Kind regards

6/10 OK

Lenroy

Hyvää: Henkilökunta ja palvelu
Staff friendly but felt the property lack lustre. Had to move forms 3 times was really impressed with spa. I feel the property needs a refurbishment.
Yöpyi 2 yötä helmikuussa 2024
Shona - Operations Manager vastasi 28.2.2024
Dear Lenroy,Thank you for taking the time to leave a review.We are happy you found the team to be friendly, that is great to hear.I am sorry the room was not up to our usual high standard.I have passed on your feedback regarding the spa - thank you.We look forward to welcoming you back in the future.Kind regards

6/10 OK

Tarkistettu asiakas

Hyvää: Henkilökunta ja palvelu
Good quiet location for NEC.
A nice comfortable stay with lots of facilities on offer, the decor needs updating or fresh up. The staff were helpful all around. Good location near most places and quiet.
Yöpyi 2 yötä helmikuussa 2024
Shona - Operations Manager vastasi 28.2.2024
Dear Guest,Thank you for taking the time to leave a review.We are so pleased you had a comfortable stay with us.Thank you for your kind words regarding the team - that is great to hear.We look forward to welcoming you back soon.Kind regardsShona

10/10 Loistava

Stuart

Yöpyi 1 yön helmikuussa 2024
Shona - Operations Manager vastasi 28.2.2024
Dear Stuart,Thank you for your fantastic review.We look forward to welcoming you back soon.Kind regards

6/10 OK

Sandra

Matkusti perheen kanssa
Hyvää: Siisteys
Lea Marston Hotel
Nice hotel, disappointed with 1. children only allowed to use pool at certain times 2. pub area tired decor, service slow at times, closing at 11pm is a little early at weekends. 3. no room service after 9pm 4. housekeeping sign for room to be cleaned was placed on door, room not touched
Yöpyi 2 yötä helmikuussa 2024
Shona - Operations Manager vastasi 15.2.2024
Dear Sandra,Thank you for your review.We do have set children's times in the pool which are 9-11am and 4-6pm. This is to enable all guests to be able to use the pool.We are currently implementing a room service menu which will be available after 9pm.Please be assured we take all guest feedback on board and use this to improve our guest journey.Kind regards

8/10 Hyvä

Martin

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Shona - Operations Manager vastasi 15.2.2024
Dear Martin,Thank you for your review.We look forward to welcoming you back soon to turn the 8 into a 10.Kind regards

4/10 Huono

Tarkistettu asiakas

Hyvää: Huoneen mukavuus
Huonoa: Henkilökunta ja palvelu
Yöpyi 1 yön helmikuussa 2024
Shona - Operations Manager vastasi 15.2.2024
Dear Guest,Thank you for your review.We look forward to welcoming you back to turn the 4 into a 10.Kind regards

6/10 OK

Wendy

Yöpyi 2 yötä helmikuussa 2024
Shona - Operations Manager vastasi 15.2.2024
Dear Wendy,Thank you for taking the time to leave a review.We look forward to welcoming you back soon to turn the 6 into a 10.Kind regards

2/10 Hirveä

Paul

Liikematkailija
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön helmikuussa 2024
Shona - Operations Manager vastasi 15.2.2024
Dear Paul,Thank you for taking the time to leave a review.I am sorry you felt your stay was only worth a 2.We hope to have the opportunity to welcome you back in the future to turn this into a 10.Kind regards

6/10 OK

Jack

Liikematkailija
Hyvää: Siisteys
No hot water.
Great staff very friendly and helpful. Just No hot water.
Yöpyi 1 yön helmikuussa 2024
Shona - Operations Manager vastasi 6.2.2024
Dear Jack,Thank you for your review.We are pleased you found the team to be friendly and helpful.I am so sorry that you had no hot water. We did have an issue with the boiler which we are pleased to say has now been resolved.We look forward to welcoming you back soon.Kind regards

10/10 Loistava

Emmanuel A

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Excellent facilities
Yöpyi 1 yön helmikuussa 2024
Shona - Operations Manager vastasi 6.2.2024
Dear Emmanuel,Thank you so much for your 5* review.We look forward to welcoming you back soon.Kind regards

10/10 Loistava

Kay

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Average
The room was comfortable, the shower was fantastic great pressure. Room a little tired, outlook into central courtyard was dreary, all concrete and a couple dirty looking ponds. Curtain in the room was torn. Bed were comfortable and clean. Pool was great our son enjoyed it once we were allowed to use as children can’t swim untill 4pm
Yöpyi 1 yön helmikuussa 2024
Shona - Operations Manager vastasi 6.2.2024
Dear Kay,Thank you for taking the time to leave a review following your recent stay with us.We are pleased you found the room to be comfortable.We are in the process of making the courtyard look more appealing.We look forward to welcoming you back in the future.Kind regards

10/10 Loistava

Leanne

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Couples stay away
Wonderful, bed not the most comfortable but pillows lovely. Food and drink were beautiful. Pool area felt clicky Gym ace Dog very comfortable too
Yöpyi 1 yön helmikuussa 2024
Shona - Operations Manager vastasi 6.2.2024
Dear Leanne,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

6/10 OK

Daniel

Huonoa: Majoituspaikan kunto ja tilat
Yöpyi 1 yön helmikuussa 2024
Shona - Operations Manager vastasi 6.2.2024
Dear Daniel,Thank you for your review.We look forward to welcoming you back in the future to turn the 3 into a 5.Kind regards

6/10 OK

Shaun

Liikematkailija
Hyvää: Henkilökunta ja palvelu
Above average but more to do
No food after 9 frustrating as didn’t arrive until later . Staff all very helpful the windows poor lots of noise I appreciate closeness to motorway. That said I’ve stayed in a hotel near the runway at Heathrow and couldn’t hear the planes so it can be done.
Yöpyi 1 yön tammikuussa 2024
Shona - Operations Manager vastasi 6.2.2024
Dear Shaun,Thank you for taking the time to leave a review.I would like to thank you for your feedback.This will be passed onto the relevant departments to review.We hope to be able to welcome you back in the future.Kind regards

2/10 Hirveä

Carl

Yöpyi 1 yön tammikuussa 2024
Shona - Operations Manager vastasi 22.1.2024
Dear Carl,Thank you for your review.We hope to welcome you back in the future to turn the 2* into a 10*.Kind regards

2/10 Hirveä

Ian

Yöpyi 1 yön tammikuussa 2024
Shona - Operations Manager vastasi 22.1.2024
Dear Ian,Thank you for your review.We look forward to welcoming you soon to turn the 2* into a 10*.Kind regards

8/10 Hyvä

Robert

Yöpyi 1 yön tammikuussa 2024
Shona - Operations Manager vastasi 26.1.2024
Dear Robert,Thank you for your review.We look forward to welcoming you back to turn your 8 into a 10.Kind regards

10/10 Loistava

Adrian

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Shona - Operations Manager vastasi 15.1.2024
Dear Adrian,Thank you so much for your review. We are pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

10/10 Loistava

Paige

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Good
Yöpyi 1 yön tammikuussa 2024
Shona - Operations Manager vastasi 15.1.2024
Dear Paige,Thank you so much for your fantastic review.We look forward to welcoming you back soon.Kind regards

6/10 OK

Sukvinder

Hyvää: Henkilökunta ja palvelu
I little tired in the standard double.
Yöpyi 1 yön tammikuussa 2024
Shona - Operations Manager vastasi 15.1.2024
Dear Sukvinder,Thank you for your review.I am sorry you found the room to be tired.We hope to welcome you back in the future.Kind regards

10/10 Loistava

Paul

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Overpriced , over coocked breakfast
Yöpyi 1 yön tammikuussa 2024
Shona - Operations Manager vastasi 11.1.2024
Dear Paul,Thank you for your review.I am sorry you were unhappy with breakfast and thought the food was overpriced. I have passed your feedback onto our Head Chef.We look forward to welcoming you back soon

6/10 OK

Ana

Yöpyi 1 yön joulukuussa 2023
Shona - Operations Manager vastasi 22.1.2024
Dear Ana,Thank you for your review.We look forward to welcoming you back in the future to turn this into a 5*Kind regards

10/10 Loistava

Andrew

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Overnight stay
From Arriving to leaving the staff were exceptional. Front of house staff were really helpfull especially trying and succeeding in finding me a screwdriver because my car key fob was not working. My Room was spacious and very clean no complaints. Dinner was served in one of the restaurants which was quiet busy. But did not wait any extra for service. Breakfast was buffett style but great choice. The fitness suite was good also. Overall no faults.
Yöpyi 1 yön joulukuussa 2023
Shona - Operations Manager vastasi 28.12.2023
Dear Andrew,Thank you for your fantastic review.We are so pleased you had such a good stay.Thank you for your kind words regarding the team, that is great to hear.We look forward to welcoming you back soon.Kind regards

10/10 Loistava

Janos

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great location, good food.
Yöpyi 2 yötä joulukuussa 2023
Shona - Operations Manager vastasi 14.12.2023
Dear Janos,Thank you for your amazing review.We look forward to welcoming you back soon.Kind regards

10/10 Loistava

PAUL

Liikematkailija
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
no mobile phone signal had to go out of the room to get service
Yöpyi 1 yön joulukuussa 2023
Shona - Operations Manager vastasi 14.12.2023
Dear Paul,Thank you for your fantastic review.We look forward to welcoming you back soon.Kind regards

8/10 Hyvä

James

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It was a good location
Yöpyi 1 yön joulukuussa 2023
Shona - Operations Manager vastasi 14.12.2023
Dear James,Thank you for your review.We are so pleased you enjoyed your stay and look forward to welcoming you back soon.Kind regards

10/10 Loistava

Naveed

Yöpyi 1 yön joulukuussa 2023
Shona - Operations Manager vastasi 14.12.2023
Dear Naveed,Thank you for your amazing review.We look forward to welcoming you back soon.Kind regards

6/10 OK

Steven

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön joulukuussa 2023
Shona - Operations Manager vastasi 7.12.2023
Dear Steven,Thank you for your review.We look forward to welcoming you back soon to turn the 6 into a 10.Kind regards

10/10 Loistava

Maria

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 2 yötä joulukuussa 2023
Shona - Operations Manager vastasi 7.12.2023
Dear Maria,Thank you so much for your review.We are happy you enjoyed your stay and look forward to welcoming you back soon.Kind regards

2/10 Hirveä

Sameeullah

Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön joulukuussa 2023
Shona - Operations Manager vastasi 7.12.2023
Dear Sameeullah,Thank you for your review.I am sorry that you only felt your stay only deserved a 2.We really hope you will return in the future and give us the opportunity to turn this into a 10.Kind regards

8/10 Hyvä

Sally

Yöpyi 1 yön joulukuussa 2023
Shona - Operations Manager vastasi 7.12.2023
Dear Sally,Thank you for your review.We look forward to welcoming you back soon.Kind regards

8/10 Hyvä

Sonya

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
We’ve stayed here a few times now. Didn’t do a great job of cleaning our room & there was a couple of small issues. Needs updating/modernising.
Yöpyi 2 yötä marraskuussa 2023
Shona - Operations Manager vastasi 4.12.2023
Dear Sonya,Thank you for your review.I am sorry your room was not up to our normal standard.I will pass this onto our Housekeeping Manager to look into further.We look forward to welcoming you back in the future.Kind regards