Dear Mr. Kaukinen,I am really surprised about your comment and rate.Indeed, you made a booking in last minute and we prepared everything for your dog Carmen that I personally kept for 5 minutes.You wanted a special room service, burger and french fries and unfortunately we do not propose that on our menu and we cannot make it since all of our products are fresh. We made the effort to propose you something else that was not at the menu.As a good gesture I offered you all the extras and the room service and you didn't mentioned anything else at the check-out and instead of talking with me you preferred to put a 2/10 on expedia... regardless all the efforts of the Palais Gallien Team.As a reminder, every extra in a 5 star hotel is not complimentary.Best regards,

Dear Sir, Madam, Thank you so much for your excellent feedback! We are delighted to hear that you enjoyed a luxurious and relaxing stay with us. Démentri is a valuable asset to our team, and we are pleased that he was able to provide you with useful recommendations for your visit to Bordeaux. The Shakespeare room seems to have lived up to your expectations, and we are delighted that you enjoyed your dining experience with our tasting menu. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit to our beautiful city of Bordeaux!The Palais Gallien Hôtel & Spa team

Dear Madam, Sir, We are delighted that you enjoyed your stay with us and that our staff was able to meet your expectations with helpfulness and kindness. Your compliments on our room and our restaurant go straight to the heart. We hope to have the pleasure of welcoming you again very soon for another memorable stay. The Palais Gallien Hotel & Spa team

Bonjour Madame, Monsieur, Nous vous remercions d'avoir pris le temps de nous attribuer 5 étoiles. C'est un immense plaisir de savoir que votre séjour a été à la hauteur de vos attentes. Nous espérons avoir le plaisir de vous accueillir à nouveau.L'équipe du Palais Gallien Hôtel & Spa

¡Estamos encantados de que haya disfrutado de su estancia con nosotros! Gracias por sus felicitaciones por nuestro hotel y nuestra hospitalidad. ¡Esperamos darles la bienvenida de nuevo pronto!El equipo del Palais Gallien Hotel & Spa

Bonjour Madame, monsieurNous vous remercions d'avoir pris le temps de nous donner cette très bonne note.Nous serions ravis de vous accueillir à nouveau lors de votre prochain passage bordelais.L'équipe du Palais Gallien Hôtel & Spa.