Dear Ruth,Thank you for your feedback. We're glad you found our location convenient and the hotel clean. We apologize for the understaffing issues you experienced. We will address this to improve our service, especially during busy times. We hope to provide a better experience on your next visit.

Dear Elizabeth,Thank you for choosing to stay at the Residence Inn Back Bay/Fenway and taking your time to provide feedback. We hope to see you again!

Dear Sarah,Thank you for choosing to stay at the Residence Inn Back Bay/Fenway and taking your time to provide feedback. We hope to see you again!

Thank you for choosing to stay at the Residence Inn Boston Back Bay/Fenway and providing your honest feedback on the Guest Satisfaction Survey. Your valuable feedback helps identify areas of opportunity for us to improve the guest experience. The hotel team is committed to delivering an exceptional experience and are always brainstorming creative ways to exceed the expectations of our valued guests, such as yourself. If you would like to discuss your stay or share feedback on how we can elevate your experience, please reach out to me at 617-936-2012 or via e-mail: natasha.fajarda@marriott.com. We hope to welcome you again whenever your travel brings you back to Boston!

Good evening Donald,It seems this charge was for enhanced internet access. Please let me know if you have any questions or concerns at julio.gomes@marriott.com for more information.

Good evening Derk,Thanks for leaving your honest and valued feedback! We hope to see you soon again.

Dear Matthew,Thank you for choosing to stay at the Residence Inn Back Bay/Fenway and taking your time to provide feedback. We hope to see you again!

Dear Xiaohong,Thank you for choosing to stay at the Residence Inn Back Bay/Fenway and taking your time to provide feedback. We hope to see you again!

Dear Gustavo,Thank you for choosing to stay at the Residence Inn Back Bay/Fenway and taking your time to provide feedback. We hope to see you again!

Thank you for taking the time to share your most recent stay with us. We are glad to hear you enjoyed your stay with us! We hope to see you again in the future.

Dear Andrew,Thank you for your valued feedback and for choosing to stay with us! We hope to see you soon again.

Thank you for your review! We are glad to hear you thought our staff was very good and location was perfect. Your comments regarding the bar have been shared with the appropriate hotel team! We hope to see you again!

Thank you for taking the time to share your most recent stay with us. We are glad to hear you enjoyed your stay with us! We hope to see you again in the future.

Dear Deidre,Thank you for sharing your feedback with us. We apologize for the inconvenience caused by the nearby construction and the insufficiency of transport racks and support staff during your stay. We understand the importance of a peaceful environment and efficient services for our guests, and we're sorry that we fell short of your expectations. Your comments will be taken into serious consideration as we strive to improve our facilities and services. We appreciate your valuable input and hope for the opportunity to better accommodate you in the future.

Thank you for taking the time to share your most recent stay with us. We are glad to hear you enjoyed your stay with us! We hope to see you again in the future.

Thank you for choosing Residence Inn Back Bay/ Fenway. We are glad you enjoyed your stay with us, and we wish to see you again!

Thank you for choosing Residence Inn Back Bay/ Fenway! We appreciate your feedback on your hotel stay.

Dear Tyler,Thank you for taking the time to share your experience with us. Your feedback is invaluable as it helps us strive for excellence in all aspects of our service.I sincerely apologize for any discomfort you experienced with the condition of your bed. Please know that providing a restful and rejuvenating sleep experience is paramount to us, and we are deeply sorry that we fell short of your expectations in this regard.Rest assured, I have personally addressed this matter with our housekeeping and maintenance teams to ensure that all beds are promptly inspected and any issues are rectified without delay. Your comfort is of the utmost importance to us, and we are committed to ensuring that you enjoy a peaceful and rejuvenating stay with us in the future.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a much-improved experience.

Dear Danilo,Thanks for your valued feedback! We hope to see you soon again.

Dear Fawaz,Thank you for taking the time to share your feedback with us. We truly apologize for any inconvenience you experienced during your recent stay at Residence Inn Fenway.We understand the importance of transparency regarding any potential disturbances, and we regret that we fell short in communicating the nearby construction noise adequately. Your comments regarding the cleanliness of the bathroom and the functionality of the amenities have been duly noted, and we are committed to addressing these issues promptly to ensure a more enjoyable experience for our guests in the future.We appreciate your valuable feedback as it helps us to improve and provide the exceptional service that our guests deserve. If your travels bring you back to the area, we would be grateful for the opportunity to welcome you back and restore your confidence in our hotel.Warm regards,

Thank you for taking the time to share your most recent stay with us. We are glad to hear you enjoyed your stay with us! We hope to see you again in the future.

Dear Klaudyna, Thank you so much for your kind words! We hope to see you soon again.

Thank you for taking the time to share your most recent stay with us. We are glad to hear you enjoyed your stay with us! We hope to see you again in the future.

Thank you for choosing Residence Inn Back Bay/ Fenway!

Dear Michelle,Thank you for providing us with your honest feedback regarding your most recent stay with us. I apologize for the lack of variety with the breakfast. I am also sorry to hear that the snack we offered at the Market were not good! I understand the frustration of not having healthy choices on the go.Good or bad, we really do appreciate this feedback and want to improve guest experience and satisfaction. I will definitely pass these feedback points along to our team including your feedback regarding the valet.If you can give us another chance in the future, we would love to make your next stay perfect.

Dear Christopher,Thank you for your feedback. We are very glad you enjoyed your stay and we hope to see you again!

Dear Jason,Thank you for providing us with your honest feedback regarding your most recent stay with us. I apologize for the lack of notice on our pool closure. It unfortunately closed due to a leak, days before you checked in with us.Good or bad, we really do appreciate this feedback and want to improve guest experience and satisfaction. I will definitely pass this feedback along to our team.If you can give us another chance in the future, we would love to make your next stay perfect.

Dear Kristin,Thanks for your valued feedback! We hope to see you soon again.

Dear Kim,Thank you for your valued feedback! We appreciate you choosing to stay with us. Until next time.

Dear Lauren,Let me first say I understand how frustrating this experience must have been. You paid good money to stay with us and did not receive the service you deserve. I sincerely apologize for these issues and rest assured they will be addressed right away. I hope you give us another chance in the future to make up for this.

Dear Norm, Thank you for your kind words! We hope to see you soon again.

Dear Anita, Thank you for your kind words! We hope to see you soon again.

Dear Donna, Thank you for your valued feedback! We hope to see you soon again.

Dear Nevaeh,Thank you for leaving your valued feedback! We hope to see you soon again.

Dear Caitlyn,Thank you ever so much for taking the time to share your delightful feedback with us! We are absolutely thrilled to hear that your recent stay with us warranted a perfect 5 out of 5 rating.Your kind words truly mean the world to us and serve as a wonderful motivation for our team to continue delivering exceptional experiences to all our guests.We sincerely appreciate your support and hope to have the pleasure of welcoming you back for another outstanding stay in the near future.Warmest regards,

Dear Jennifer,Thanks for your valued feedback! We are glad to hear that you enjoyed your stay!

Thank you for staying with us and providing us with your feedback.

Thank you for staying with us and providing us with your feedback.

Dear Ali,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience with the staff is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.Sincerely,

Dear Victor,Thanks for reaching out. We apologize that we did not meet expectations. We hope to have you give us another try soon.

Dear Lisa,Thank you for taking the time to share your recent experience with us.In your comments, you mentioned that your stay was interrupted by disturbance caused by other guests. My hope is that all our guests experience a relaxing and peaceful stay, and I am very sorry that this wasn’t your experience. It was a pleasure to have you as our guest, and I hope you give us an opportunity in hosting you again, whenever your travels bring you back to the area.

Dear Veronica,Thank you for your feedback. We are very glad you enjoyed your stay and we hope to see you again!

Dear Gina,Thank you for your feedback. We are very glad you enjoyed your stay and we hope to see you again!

Dear Melissa, I'm sorry for not giving you the stay you deserve. I hope you give us another chance!

Dear Varda,Thank you for your valued feedback! We hope to see you soon again!

Dear Gertrude,Thank you so much for your kind words. We look forward to having you stay with us again!

Good evening Francis,Thanks for reaching out. We appreciate your kind words and we hope to see you soon again!

Good evening,Thanks for reaching us. We appreciate your valued feedback and we hope to see you soon again.

Good evening Stephanie,Thanks for reaching. We appreciate your valued feedback and we hope to see you soon again.

Good evening David,Thanks for reaching us. We appreciate your valued feedback and we hope to see you soon again.