Hotellit uima-altaalla - Bridgeview, Chicago

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”Everything was great”

”Worst hotel experience I've ever had. First, after checking in I found the previous occupant's socks next to the bed which made me question how well the room had been cleaned. Then guest in the next room had a party and yelled swear words at frequent intervals, and the party lasted until after midnight. I sent a message to the staff but never got a response. When I eventually went to the desk to leave a complaint, no one was there. After a while someone eventually came, and they said they'd...

”We had to request to change rooms because the couch/sofa bed in our first room was so dirty and old. Yabi was very helpful. He saved us and moved us to another room. The couch in the second room was still old but not as dirty. We still put a sheet over it before we sat on it. And Yabi gave us a foam pad to put on the couch mattress to make it sleepable. Breakfast was decent and staff were very nice.”

”I was not expecting to pay extra for parking once arrived. The person who checked me in was not professional did not know how to explain things to me. I had to ask multiple times to understand what he was trying to say. The guy at the bar was also rude when I asked about the complementary drinks and food as if he was frustrated. Two of the elevators were not working long times to use the elevators.”