- The bathroom does not have an exhaust fan. When the smoke detector picks up steam from a hot shower, the alarms are triggered, alerting firefighters. This can result in a fine of 1,500 AUD.
- We were woken up twice (at 4:30 AM and 6:30 AM) due to alarms from another room, which summoned the firefighters.
- There was no prior notice regarding ongoing renovations in the building, and the noise during the day was unbearable.
- Customer service over the phone was poor; the representatives showed no empathy and were quite rude.
- The check-in process was inconvenient, especially for older guests. Some had to wait for hours outside because they were unsure how to enter the building and check in, as there was no receptionist available.
- The parking area felt unsafe, particularly at night.
-As per Expedia website, hair dryer is available as a room amenity, but there were no hair dyer at all in all rooms.