Ulkopuoli

Arvostelut: Steigenberger Icon Wiltcher's

5 out of 5
Steigenberger Icon Wiltcher's
Avenue Louise 71, Brussels

Arvostelut

9,0

Upea

Arvosana 10 - Loistava. 628 kautta 1000 arvostelua" "
Arvosana 8 - Hyvä. 245 kautta 1000 arvostelua" "
Arvosana 6 - OK. 69 kautta 1000 arvostelua" "
Arvosana 4 - Huono. 34 kautta 1000 arvostelua" "
Arvosana 2 - Hirveä. 24 kautta 1000 arvostelua" "

9,2/10

Siisteys

9,0/10

Henkilökunta ja palvelu

8,8/10

Palvelut/mukavuudet

9,0/10

Majoituspaikan kunto ja tilat

8,6/10

Ympäristöystävällisyys

Arvostelut

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä tammikuussa 2020
Roserie De Wild, Guest relations vastasi 3.2.2020
Dear Anonymous, thank you very much for staying at the Steigenberger Wiltcher’s. We do appreciate your excellent rating. We are hoping welcoming you back soon. Warm regards, Michel Cottray, General Manager.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu ja huoneen mukavuus
Huonoa: Majoituspaikan kunto ja tilat
Upea hotelli, mutta ei ihan Steigenberger-kunnossa
Upea hotelli, joka kaipaisi kunnostusta. Huoneen lämmitys ei toiminut ja pöytien ja seinien pinnat olivat kuluneita. Aamiaisvalikoima oli hyvä, mutta palvelu hidasta, eikä tarjoiluvateja täytetty riittävästi. Valet parking -palvelu toimi erinomaisesti.
Yöpyi 2 yötä syyskuussa 2019
Roserie de WIld, Guest Relations. vastasi 23.9.2019
Dear guest, thank you very much for your stay at the Steigenberger Wiltcher's and for the nice rating. We appreciate your comments and do deeply apologize for all the inconvenience caused. Please be assured that your feedback have been brought to the attention of those involved in order to take immediate improvement. Thank you for the excellent comment about the valet service. We are truly looking forward to welcome you back in the near future. Warm regards, Michel Cottray, General Manager.

2/10 Hirveä

Tarkistettu asiakas

Huonoa: Siisteys ja huoneen mukavuus
Huonetta ei oltu siivottu kunnolla. Esim. kirjoituspöydän lampussa oli ikävät jäljet, jotka jää kun metallia pyyhitään märällä rätillä. Tulopäivänä 28.11. kylpyyn tuleva vesi oli liian kuumaa. Piti jäähdyttää ennen kuin pystyi menemään kylpyyn. To 29.11. en pystynyt ottamaan suihkua lainkaan, koska vesi oli jääkylmää. Sain herätyssoiton klo 6:30. Yritin mennä heti suihkuun, mutta en pystynyt, koska vesi oli niin kylmää. Yritin soittaa conciegelle ja vastaanottoon useita kertoja, kumpikaan ei vastannut. Pääsin läpi room serviceen, mutta sanoivat, että eivät voi auttaa. Niin jouduin lähtemään EU parlamenttiin kokoukseen ilman suihkua, hiukset likaisena ja suttuisena. Olin ostanut superior huoneen, jonka vahvistuksessa sanottiin, että huoneesta on näköala: näköala oli naapuritalon seinään.
Yöpyi 1 yön marraskuussa 2018
Roserie de Wild, Guest Relations vastasi 3.12.2018
I would like to take this opportunity in thanking you for your stay with us. It is however with disappointment to read that we were not able to provide services to your satisfaction. Your feedback is very important to us and your comments have been analyzed and looked into. It is our priority to make sure that every guest who enters the Wiltcher’s feel comfortable in our hotel and deeply apologize for all the inconvenience caused. It is definitely not in our intention. We have made note on the cleanliness and shared it with the Executive Housekeeper. I do hope that you will give us another chance to show a more accurate image of the Wiltcher's Steigenberger and please do not hesitate to contact me directly, so that I can make sure that everything goes perfectly on your next stay. Warm regards, Roserie de Wild, Guest Relations.

10/10 Loistava

Saila

Loistava hotelli.
Yöpyi 1 yön marraskuussa 2018
Roserie de Wild, Guest Relations vastasi 30.11.2018
Dear Saila, thank you very much for your stay at the Steigenberger Wiltcher's. Thank you for taking the time to leave a great score and wonderful comment. We are looking forward welcoming you back in the near future. Warm regards, Roserie de Wild, Guest Relations.

8/10 Hyvä

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Nice hotel, most charming staff
Quick business trip to Brussels. Nice stay near restaurants and not far from the EU institutions.
Yöpyi 1 yön kesäkuussa 2018
Roserie de Wild, Guest Relations vastasi 28.6.2018
Thank you very much for your stay at the Steigenberger Wiltcher's. Thank you for taking the time to leave a nice score and comments. We have several possibilities to book a room. Only the room or breakfast or dinner included. We are looking forward welcoming you back in the near future. Warm regards, Roserie de Wild, Guest Relations

10/10 Loistava

Tarkistettu asiakas

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Loistava hotelli lähellä keskustaa
Upeat, väljät tilat ja ystävällinen henkilökunta hotellissa
Yöpyi 3 yötä huhtikuussa 2018
Roserie de Wild, Guest relations vastasi 30.4.2018
Thank you very much for your stay at the Steigenberger Wiltcher's and for taking the time to leave a great score and comments. Again thank you and we look forward welcoming you back in the near future. Warm regards, Roserie de Wild, Guest relations

10/10 Loistava

Kathy

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 1 yön toukokuussa 2024
Christophe Dias vastasi 21.5.2024
Dear Mrs. Kathy,Warm greetings from Steigenberger Icon Wiltcher's.First of all, let us seize the opportunity to thank you for having chosen the Steigenberger Icon Wiltcher’s during your recent stay in Brussels.We are pleased to have read about your positive experience and to know that you enjoyed the time spent with us. The Steigenberger Icon Wiltcher’s Team is already looking forward to welcoming you back in the future and we remain at your entire disposal should you require any assistance.Sincerely yours, The Steigenberger Icon Wiltcher’s Team

10/10 Loistava

Arash

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
I know this Hitel when it was The Conrad. Great staff and service. Pool and fitness is not part of the hotel facility. You need to book prior. This was not communicated. Also 35 Euro for the usage. Breakfast staff are very youg and not much experinced. However great selection at Breakfast. Very resasonable price. I love the location and walking distance to everything. Room service is Top. Pictures shown of suites is not the same as you get. JR suites dont have 2 beds but 1 Bed and 1 Sofa Bed. We asked for A 2nd matress for the sofa bed to be comfortable.
Yöpyi 1 yön toukokuussa 2024
Christophe Dias vastasi 21.5.2024
Dear Mrs. Mr. Arash, Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. Our concerned Teams were very happy to learn that your stay went in general very well.Your feedback is of great value as it helps us to improve our services, therefore, we would like to sincerely thank you for all your sympathetic & warm comments including the constructive remarks for improvements which we have taken particular note of.Our dedicated team is already looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance.With best regards,The Steigenberger Icon Wiltcher's Team

8/10 Hyvä

Huma

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Excellent location and great service!
Yöpyi 1 yön toukokuussa 2024
Christophe Dias vastasi 17.5.2024
Dear Mrs. Mr. Huma,Warm greetings from Steigenberger Icon Wiltcher's.Allow us to express our sincere thanks for choosing Steigenberger Wiltcher’s during your recent stay in the heart of Brussels.It was a real pleasure to welcome you to our establishment and we were delighted to learn that you had a pleasant time with us. Our teams were very sensitive to your compliments and we thank you warmly. We work with passion every day to offer you the best stays and we are delighted when we succeed!Finally, and above all, we look forward to welcoming you again in the near future, and we remain at your entire disposal should you need it.With best regards,The Steigenberger Icon Wiltcher’s Team

8/10 Hyvä

Francis

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Very good place to be
Yöpyi 3 yötä helmikuussa 2024
Christophe Dias vastasi 11.5.2024
Dear Mr. Francis,Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.We are pleased to learn that you enjoyed your experience with us! That your expectations were met.At Steigenberger Icon Wiltcher’s, we strive to provide a superior service experience to every Customer. Therefore, your feedback is very important to us.Our dedicated Team will be looking forward to welcoming you back in the future and remain at your entire disposal, should you require any assistance.Sincerely yours,The Steigenberger Icon Wiltcher's Team

10/10 Loistava

Albert, Quincy

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä huhtikuussa 2024
Christophe Dias vastasi 5.5.2024
Dear Mr. Albert,Warm greetings from Steigenberger Icon Wiltcher's.First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.We are pleased to learn that you enjoyed your experience with us! That your expectations were met.Our dedicated Team will be looking forward to welcoming you back in the future and we remain at your entire disposal, could we be of any assistance at all.Sincerely yours,The Steigenberger Icon Wiltcher's Team

6/10 OK

Nabeel

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
This is a really nice hotel. However, the temperature control in the room was very problematic. The room was very hot and when we called the reception, the option we were given was to have a small fan or open the windows. These options did not seem to work, and the room was extremely hot Making a difficult difficult to sleep and rest.
Yöpyi 1 yön huhtikuussa 2024
Christophe Dias vastasi 29.4.2024
Dear Nabeek,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. We would like to thank you for choosing the Steigenberger Icon Wiltcher's during your recent stay in our capital. It was a real pleasure to welcome you to our property and we were delighted to hear that, in overall, you enjoyed your stay with us.Having particularly taken into consideration your more than constructive remarks, we are committed to making a real effort, especially with regard to the temperature of the rooms, a detail which made all the difference in your eyes. On the outset, please accept our sincere apologies for the disappointment caused.Our dedicated Team is already looking forward to welcoming you back in the near future, and we remain at your entire disposal should you require any assistance.With best regards,The Steigenberger Icon Wiltcher's

10/10 Loistava

Masafumi

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Heart full for her birthday gift, very thanks for all services
Yöpyi 4 yötä huhtikuussa 2024
Christophe Dias vastasi 22.4.2024
Dear Mrs. / Mr. Masafumi, Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.We were delighted to welcome you on such a special occasion and are more than happy to learn that your experience was a great one. Our dedicated Team is already looking forward to welcoming you back in the near future.Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours,The Steigenberger Icon Wiltcher's

10/10 Loistava

frankie

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Property was excellent
Yöpyi 2 yötä huhtikuussa 2024
Christophe Dias vastasi 22.4.2024
Dear Frankie,Warm greetings from Steigenberger Icon Wiltcher's. We would like to thank you for taking the time to provide us with your valuable feedback about your stay in Steigenberger Icon Wiltcher’s.It has been a real pleasure to host you at our Property during your visit in Brussels.It is such a pleasure for us to know that you enjoyed your stay with us and furthermore that you took the time to recommend our hotel.Last but not least, we are already looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all. With best regards, The Steigenberger Icon Wiltcher’s Team

10/10 Loistava

sonica

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu ja palvelut/mukavuudet
Everything was perfect Only downside was being a 5 star property they don’t own their swimming pool They are doing partnership with some private club and that is only for adults. Including me I saw many people with families in the hotel and for kids a pool is a must. Other than that every one was super kind and lovely and helpful
Yöpyi 1 yön huhtikuussa 2024
Christophe Dias vastasi 20.4.2024
Dear Sonica,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your constructive feedback and kind words of praise concerning our staff.However, we would also like to express our sincere apologize for the misunderstanding regarding the access for kids to the Aspria Spa.Once more, thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.Our dedicated Team will be looking forward to welcoming you back in the future and we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 Loistava

Wissam, Hartford

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 5 yötä maaliskuussa 2024
Christophe Dias vastasi 20.4.2024
Dear Mr. Wissam, Warm greetings from Steigenberger Icon Wiltcher's.Thank you for taking the time to rate our Property following your recent stay at Steigenberger Icon Wiltcher’s. It is a true reward to receive positive feedback from our valued guests. We are pleased to hear that you enjoyed your experience with us! That your expectations were metWe are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely, The Steigenberger Icon Wiltcher’s Team

8/10 Hyvä

Leon

Yöpyi 1 yön huhtikuussa 2024
Christophe Dias vastasi 7.5.2024
Dear Mr. Leon, Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you back to The Steigenberger Icon Wiltcher’s in the near future.Needless to mention that we remain at your entire disposal should you require any assistance.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

8/10 Hyvä

Pamela

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 1 yön huhtikuussa 2024
Christophe Dias vastasi 14.4.2024
Dear Mrs. Pamela,Warm greetings from Steigenberger Icon Wiltcher's - Brussels. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. We are delighted to learn that your stay with us went well and that your expectations were met. Our dedicated Team is already looking forward to welcoming you back in the future and we remain at your disposal, could we be of any assistance at all. Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’s.With best regards, The Steigenberger Icon Wiltcher’s Team

10/10 Loistava

Tolga

Hyvää: Siisteys ja henkilökunta ja palvelu
Yöpyi 3 yötä huhtikuussa 2024
Christophe Dias vastasi 14.4.2024
Dear Mrs. - Mr. Tolga,Warm greetings from Steigenberger Icon Wiltcher's - Brussels. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. We are delighted to learn that your stay with us went well and that your expectations were met. Our dedicated Team is already looking forward to welcoming you back in the future and we remain at your disposal, could we be of any assistance at all. Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’s.With best regards, The Steigenberger Icon Wiltcher’s Team

10/10 Loistava

Steven, Halifax

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Great walkable location to the centre, museums and palace. Great Service. Beautiful Hotel with amazing Breakfast.❤️
Yöpyi 2 yötä helmikuussa 2024
Christophe Dias vastasi 9.4.2024
Dear Mr. Steven, Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.All our teams were delighted to read your constructive impressions about your stay with us. We are happy that your expectations were met.Our dedicated Team will be looking forward to welcoming you back in the future and we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 Loistava

Christian

Matkusti ryhmän kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hervorragender Location für ein schönes Wochenende in Brüssel. Top Service, gute Bar und gute Lage.
Yöpyi 2 yötä maaliskuussa 2024
The Steigenberger Icon Wiltcher’s Team vastasi 2.4.2024
Dear Christian, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

8/10 Hyvä

??

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Good
Yöpyi 2 yötä maaliskuussa 2024
Christophe Dias vastasi 1.4.2024
Dear Mrs. / Mr. ,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. Thank you for taking the time to provide us with your valuable feedback about your stay in Steigenberger Icon Wiltcher’s.It is such a pleasure for us to know that you enjoyed your stay with us and we already look forward to welcoming you back to Steigenberger Icon Wiltcher's in the near future. Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 Loistava

Minho

Hyvää: Siisteys
Yöpyi 1 yön maaliskuussa 2024
Christophe Dias vastasi 1.4.2024
Dear Mrs. / Mr. Minho , Warm greetings from Steigenberger Icon Wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for providing us your positive feedback.Our teams are very grateful for highlighting this in your review. We work passionately every day to offer you the best possible stay. We're delighted when we succeed!Our dedicated team is already looking forward to welcoming you back in the near future, and we remain at your entire disposal should you require any assistance. With best regards,The Steigenberger Wiltcher's Team

4/10 Huono

Joanna

Matkusti kumppanin kanssa
Hyvää: Henkilökunta ja palvelu ja palvelut/mukavuudet
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
After already paying quite a considerable amount for 2nights stay upon arrival we were told we had to pay an extra €200 deposit before we were allowed into the room. Nowhere this was stated on the website or before arriving. After the stress of booking in we get to the room to find the bathroom floor had a white chalk substance covered all over it so much it left a clean mark and a dirty finger when wiped. After paying so much we didnt want to be accused of any damage so we took pictures and documented; The person who stayed 2 days before their menu was still in the room and we hadn't been giving a new one, One phone didnt work, The bed frame was hanging off the wall so everytime you moved or sat down it bashed against the wall, The wallpaper had bubbled in places and was ready to fall off along with the many stains that looked like a damp cloth would of cleaned away, The bathroom mirror was lose and sink marble had terrible deep cracks all along and throughout, There was no heated towel rail or radiator to dry with with limited towels available, No bathroom mats just towels placed down making it very slippery, The leather was cracked and the chairs were dirty marked with stains. I do wonder if most of this would of been easily missed if it wasnt for the fear of losing a deposit over nothing. The security were such a pleasure to talk with always greeting us and giving us advice they really do make the hotel feel safe. Al staff were lovely.
Yöpyi 2 yötä maaliskuussa 2024
Christophe Dias vastasi 29.3.2024
Dear Mrs. Joanna,Warm greetings from Steigenberger Icon Wiltcher's. On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities. On the outset, please accept our sincere apologies for the disappointment caused. At Steigenberger Icon Wiltcher’s, we strive to provide a superior service experience to every Customer; therefore, your feedback is very important to us.Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expect. Your comments have since been shared with the team members involved to ensure corrective actions are taken and to prevent future recurrence. Once more, we would like to thank you for your support towards the hotel and we hope that you will give us the opportunity to better serve you in the near future. Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 Loistava

Gerhardus, Nijmegen

Liikematkailija
Hyvää: Henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Best hotel in Brussels
Yöpyi 1 yön maaliskuussa 2024
The Steigenberger Icon Wiltcher’s Team vastasi 28.3.2024
Dear Gerhardus, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

10/10 Loistava

Kenjuan

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I truly believe I will be back. This property along with Belgium was nothing less short of perfect.
Yöpyi 1 yön maaliskuussa 2024
Christophe Dias vastasi 26.3.2024
Dear Mr. Kenjuan, Warm greetings from Steigenberger Icon Wilthcer's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback. It is a true reward to receive positive feedback from our valued guests. Therefore our dedicated team thank you for your kind words of praise and warm comment.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards the Steigenberger Icon Wiltcher’s.Yours Sincerely,The Steigenberger Icon Wiltcher’s Team

8/10 Hyvä

Celine

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I liked the room and the breakfast very much. The Spa I didn’t liked at all
Christophe Dias vastasi 19.3.2024
Dear Mrs. CelineWarm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for providing us your feedback.our Teams were pleased to hear that you enjoyed your experience with us! That your expectations were met.We very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 Loistava

Edward

Yöpyi 1 yön maaliskuussa 2024
The Steigenberger Icon Wiltcher’s Team vastasi 8.4.2024
Dear Mr. Edward, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

10/10 Loistava

Thomas

Matkusti kumppanin kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Fantastic facility and location!
Yöpyi 3 yötä maaliskuussa 2024
The Steigenberger Icon Wiltcher’s Team vastasi 17.3.2024
Dear Thomas, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s.We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

10/10 Loistava

Katharina

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Yöpyi 3 yötä maaliskuussa 2024
The Steigenberger Icon Wiltcher’s Team vastasi 12.3.2024
Dear Katharina, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

4/10 Huono

Nicolae

Matkusti pienten lasten kanssa
Huonoa: Siisteys ja majoituspaikan kunto ja tilat
Shocked at the cleanliness, or rather lack thereof. Food was bad and room service can’t get orders right.
The Steigenberger Icon Wiltcher’s Team vastasi 11.3.2024
Dear Mr. Nicolae, Thank you for choosing Steigenberger Icon Wiltcher’s and for providing us with your valuable feedback.Please accept our sincerest apologies for any inconvenience caused by the cleanliness and the quality of the food. Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expectWe will address these issues with our team to ensure improvements are made promptly. We hope you will consider giving us another chance to provide you with the exceptional stay you deserve. Thank you for bringing these concerns to our attention.Your sincerely,

8/10 Hyvä

Stuart

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
It is a great hotel
Yöpyi 4 yötä helmikuussa 2024
Christophe Dias vastasi 28.2.2024
Dear Mr. Stuart, Warm greetings from Steigenberger Icon Wiltcher's !On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback and warm comment. Our dedicated Team will be looking forward to welcoming you back in the future and remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

6/10 OK

ATSUSHI

Matkusti perheen kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Huonoa: Palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Yöpyi 2 yötä helmikuussa 2024
Christophe Dias vastasi 24.2.2024
Dear Atsushi,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.We would like to deeply thank you for the positive feedback regarding your stay in our Property.We are delighted to see that your stay went very well overall. Our dedicated Team are looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all.Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’s.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

10/10 Loistava

Nadine, Magnolia

Yöpyi 7 yötä helmikuussa 2024
The Steigenberger Icon Wiltcher’s Team vastasi 22.2.2024
Dear Madame, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

10/10 Loistava

Ali

Matkusti pienten lasten kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Very good
Yöpyi 2 yötä helmikuussa 2024
Christophe Dias vastasi 19.2.2024
Dear Mr. Ali,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your positive feedback.Steigenberger Hotels are committed to offer you the best quality services during your stay, so we thank you for sharing your impressions after your visit.Our dedicated Team will be looking forward to welcoming you back in the future and remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 Loistava

Eva

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Fabulous hotel
Impressive hotel with lovely friendly staff. Room with 2 queen beds was huge and gorgeous bathroom with beautiful toiletries. Only stayed one night and didn’t eat there but did have a drink at the bar which was lovely. Good location for exploring Brussels if you don’t want to be in the busy centre.
Yöpyi 1 yön helmikuussa 2024
Chelsea Thiriart - Guest Relations Officer vastasi 17.2.2024
Dear Eva, Thank you for sharing your feedback about your stay at Steigenberger Icon Wiltcher's!We are delighted to hear that you found our hotel impressive and enjoyed the hospitality of our friendly staff. It is wonderful to know that you appreciated the spaciousness and beauty of your room, along with the luxurious bathroom amenities. Our Team is glad you had a pleasant experience at our bar and found the location convenient for exploring Brussels. Last but not least, we are looking forward to welcoming you back in the near future and we remain at your disposal, could we be of any assistance at all. Once more, thank you very much for all your support towards Steigenberger Icon Wiltcher’sYours sincerely,

6/10 OK

Shatheshwaran

Matkusti pienten lasten kanssa
Hyvää: Siisteys ja henkilökunta ja palvelu
Room and water was too hot. Staff did not know how to fix this issue. Did not offer reimbursement/savings. Not going there again.
Yöpyi 1 yön helmikuussa 2024
Christophe Dias vastasi 30.3.2024
Dear Shatheshwaran, Warm greetings from Steigenberger Icon wiltcher's.On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much regret to have been informed of the disappointment as expressed pertaining to the services and facilities. On the outset, please accept our sincere apologies for the disappointment caused.Indeed, we are sorry to hear that we were unable to meet your expectations and to help you to solve your problem with the temperature in the room and the water.Rest assured that this is not the norm at Steigenberger Icon Wiltcher’s. We pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and which you are certainly entitled to expect. Your comments have since been shared with the team members involved to ensure corrective actions are taken and to prevent future recurrence.Our dedicated Team is already looking forward to ensuring your stay with us to be of notable success, providing a unique experience and offering us the opportunity to showcase our warm hospitability in the unrivalled comfort, warmth & luxury. With best regards,The Steigenberger Icon Wiltcher's Team

10/10 Loistava

Sameh, mansourah

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Hotel amazing every thing good and perfect
Yöpyi 2 yötä helmikuussa 2024
Christophe Dias vastasi 11.2.2024
Dear Mr. Sameh, On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & our dedicated team very much thank you for your positive feedback and for all your sympathetic and warm comments.Last but not least, we are looking forward to extending you a hearty welcome back in the near future and we remain at your disposal should you require any assistance. Once more, thank you very much for all your support towards the Steigenberger Icon Wiltcher’s.Sincerely yours,The Steigenberger Icon Wiltcher’s Team

10/10 Loistava

Nadine, Magnolia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Customer service is the best
Yöpyi 3 yötä helmikuussa 2024
Christophe Dias vastasi 6.2.2024
Dear Mrs. Nadine,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels. We are thrilled to hear that you had a great stay and appreciate your kind words about our hotel. We hope to have the opportunity to welcome you again soon in the city of Brussels and remain at your entire disposal should you require any assistance at all.Warm regards,The Steigenberger Icon Wiltcher's Team

10/10 Loistava

Jani

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Amazing place
Yöpyi 1 yön tammikuussa 2024
Christophe Dias vastasi 5.2.2024
Dear Madam, Warm greetings from Steigenberger Icon Wiltcher's.Let us size the opportunity to thank you for having choose the Steigenberger Icon Wiltcher’s during your recent stay in our capital. It was a real pleasure to welcome you to our establishment and we are delighted to hear that you had a pleasant time with us. Our dedicated team look forward to welcoming you again in the near future, and we remain at your entire disposal, could we be of any assistance at all.Best regards, The Steigenberger Icon Wiltcher’s Team

10/10 Loistava

Pascal

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 2 yötä helmikuussa 2024
Christophe Dias vastasi 6.2.2024
Dear Mr. Pascal,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.It was a real pleasure to welcome you to our establishment and we were delighted to learn that you had a pleasant time with us.Our teams were very sensitive to your feedback and we thank you warmly. We work with passion every day to offer you the best stays. We are delighted when we succeed!Finally, and above all, we look forward to welcoming you again in the near future, and we remain at your disposal, could we be of any assistance at all. Best regards,The Steigenberger Icon Wiltcher’s Team

8/10 Hyvä

Elisabeth

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Top mais pas de spa
Super séjour malheureusement ce n'est pas stipulé lors de la réservation mais le spa est payant 35euros par personne, du coup nous n'avons pas pu en profiter
Yöpyi 1 yön helmikuussa 2024
Christophe Dias vastasi 5.2.2024
Chère Madame Elisabeth, Chaleureuses salutations du Steigenberger Icon Wiltcher's! Permettez-nous de vous exprimer nos profonds remerciements pour avoir choisi le Steigenberger Icon Wiltcher’s lors de votre récent séjour au cœur de Bruxelles.Toute notre équipe dévouée est ravi d'apprendre que vous avez passé un agréable séjour. Nous souhaitons également nous excuser pour le malentendu concernant l'accès au Spa Aspria. Les hôtels Steigenberger sont désireux de vous offrir la meilleure qualité de services durant vos séjours; sachez que votre remarque - plus que constructive – a été parcourue avec la plus grande attention & nous vous remercions d’avoir partagé votre impression suite à votre visite.Enfin et surtout, nous sommes impatients de vous accueillir, à nouveau, dans un futur proche, et nous restons à votre entière disposition en cas de besoin. Bien cordialement,L’Equipe du Steigenberger Icon Wiltcher’s

10/10 Loistava

Julia

Hyvää: Siisteys, henkilökunta ja palvelu ja majoituspaikan kunto ja tilat
Vv
Yöpyi 1 yön helmikuussa 2024
Christophe Dias vastasi 5.2.2024
Dear Mrs. Julia,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcome you again to The Steigenberger Icon Wiltcher’s in the near future.Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

10/10 Loistava

Ludger

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Alles top
Yöpyi 1 yön tammikuussa 2024
The Steigenberger Icon Wiltcher’s Team vastasi 28.1.2024
Dear Ludger, Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your time with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,

10/10 Loistava

Chetan

Hyvää: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
Location
Yöpyi 1 yön tammikuussa 2024
Christophe Dias vastasi 26.1.2024
Dear Chetan,Warm greetings from Steigenberger Icon Wiltcher's. First, let us seize the opportunity to thank you for choosing our Property during your recent stay in Brussels.Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. Our dedicated are delighted to hear that you enjoyed your stay with us.Our dedicated Team is already looking forward to welcoming you back in the Steigenberger Icon Wiltcher's and remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 Loistava

Georges

Yöpyi 2 yötä tammikuussa 2024
Christophe Dias vastasi 26.1.2024
Dear Mr. Georges,On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.Thank you for taking the time to rate our Property following your stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you back again to The Steigenberger Icon Wiltcher’s in the near future.Needless to mention that we remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

8/10 Hyvä

Rania

Liikematkailija
Hyvää: Siisteys, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Christophe Dias vastasi 24.1.2024
Dear Mrs. Rania, On behalf of the Steigenberger Icon Wiltcher’s, we would like to extend our deepest appreciation for having chosen our Hotel during your recent stay in Brussels.It has been a real pleasure to host you at our Property during your recent visit & we very much thank you for your feedback. We are delighted to know that you enjoyed your stay at our hotel.Our dedicated Team will be looking forward to welcoming you back in the future and remain at your entire disposal, could we be of any assistance at all.Sincerely yours, The Steigenberger Icon Wiltcher's Team

10/10 Loistava

Edouard

Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Yöpyi 1 yön tammikuussa 2024
Christophe Dias vastasi 24.1.2024
Dear Mr. Edouard,Warm greetings from Steigenberger Icon Wiltcher's. Thank you for taking the time to rate our Property following your recent stay at Steigenberger Icon Wiltcher’s. We are delighted to know that you enjoyed your stay with us and very much look forward to warmly welcoming you again to The Steigenberger Icon Wiltcher’s in the near future.Yours sincerely,The Steigenberger Icon Wiltcher’s Team

10/10 Loistava

Tarkistettu asiakas

Matkusti perheen kanssa
Hyvää: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Génial
Fantastique, le service était parfait et les chambres spacieuses
Yöpyi 1 yön tammikuussa 2024
The Steigenberger Icon Wiltcher’s Team vastasi 15.1.2024
Cher Monsieur, Chère Madame, Permettez-nous de vous exprimer nos profonds remerciements pour avoir choisi le Steigenberger Icon Wiltcher’s lors de votre récent séjour au sein de notre Capitale. Ce fut un réel plaisir de vous recevoir au sein de notre établissement et nous sommes ravis d’apprendre que vous avez passé un agréable moment parmi nous. Nous sommes impatients de vous accueillir, à nouveau, dans un futur proche, et nous restons à votre entière disposition en cas de besoin. Meilleures salutations,

10/10 Loistava

Maria Da Graca

Yöpyi 3 yötä joulukuussa 2023
Christophe Dias vastasi 5.1.2024
Cara Maria Da Graca,Saudações calorosas do Steigenberger Icon Wiltcher's. Antes de mais, aproveitamos a oportunidade para agradecer a escolha do nosso estabelecimento durante a sua recente estadia em Bruxelas.Estamos muito satisfeitos por saber que gostou da sua estadia connosco e esperamos recebê-la novamente no Steigenberger Icon Wiltcher's num futuro próximo.Com os melhores cumprimentos,A equipa do Steigenberger Icon Wiltcher's