Hotellit uima-altaalla - Bywell, Newcastle-upon-Tyne

”Staff at check in and out not helpful Room was very poor only one pillow per person toilet/bathroom very scruffy ,ironing board had holes in the ironing surface windows in need of refurbishment”

”I was given a big room with two double beds so more than enough room for me. The room was ok, but a little dated. Large flat screen tv, good bathroom / shower, really comfortable bed and pillows - a couple of negatives were no aircon or safe. Bar / restaurant was really good, plenty of seats / tables and sports on large tvs with. huge selection of fodder and drinks to choose from My food was quick to arrive and very tasty. The best bit overall was the staff who were all excellent! In summary,...

” I'm disappointed with our recent hotel experience. We booked a relaxing birthday trip for my wife, but the hotel was crowded with unmanaged children and noisy guests. The pool was unmonitored, and my wife was injured by a ball. The staff seemed overwhelmed and didn't manage the crowd effectively. Expected better service from Marriott and plan to raise this issue with them. ”

”Staff and food excellent. Booked a Superior Double room at £172, unfortunately we got a family room with a single bed and what looked like a Queen bed. Black mould on the bathroom ceiling and a light hanging out, bare wires above the bedroom mirror, heating was not on and we came back to a cold room, had to get the staff to sort the heating out, and although there is tea and coffee in the room with a kettle, there was no milk provided and so we could not make a cuppa in the morning.”

”Very nice hotel, great for city centre access, easy parking, nice breakfast”

”Excellent hotel near the centre of Durham, excellent buffet breakfast”